This is all a scam. I purchased a set of brushes from them through living social about two months ago and i still havent recieved it. They keep telling me they will get my tracking information but never do. DO NOT even try to get anything from them cause youll never get it. Im surprised living social is still promoting their stuff on their page though
This is my first time giving a review. Period. And you know what, it is because I received the same service, like many of you. Unfortunately, I stumbled upon this website as I was trying to find a good phone number or a way to contact this unprofessional company. What a SCAM! I ordered the whiskey stones, back in NOVEMBER! Paid for EXPEDITED shipping in order to receive them BEFORE Christmas so they can me mailed as a gift. I paid $12.99 in "shipping" which was more than the product! I want my money back. Today is January 16th! I received it in the mail today. Seriously! This is NOT expedited shipping! Besides the fact, that it should have been mailed out WEEKS ago. I am going to take this as far as I can. I have NEVER been so disappointed in a company. NEVER!
I bought a deal through KGBdeals.com for ePacificMall merchandise. They charged me $18 for shipping and never sent me anything. They will not respond to my emails nor KGB's emails/calls. Total ripoff! KGB will refund me but I'm out my $18 shipping charge from ePacificMall. SCAM!
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Thank You,
John B
I purchased an mp4 player which looked like an ipod but was not, it was garbage and already had music on it. I asked to return it, they said to send it back so i did. They said they would be refunding my card, this has been going on since OCTOBER and to date, have still not received a refund. I've sent them NUMEROUS emails asking about the status of the refund and after the first email, i received a response saying it would be 5-8 days. Since then, i've tried contacting them once a week and have not received a reply. My advice, do not purchase anything from this company.
I "ordered" 5 chargers for Iphone 5 and after numerous emails and phone calls... I received only 4 of them. I have tried SEVERAL times to contact someone to either refund my money or send charger. I was promised all kinds of things for my trouble and have yet to receive the missing item! BUYER BEWARE
I would give negative stars if I could... I placed an order through a voucher that was being offered on LivingSocial. I thought the sites they contract through were legit. Ordered something on December 10th and here at January 23rd I still have yet to recieve it, I can't even get a response back from the company. I have sent numerous emails through their "customer service" and through facebook. My order can't even be found on their website! Convienently they have NO contact # listed for their customer service... what a rip!
Hello,
Hope to find you well and thank you for contacting us. We tried to look up your order but it looks like we need further information.
Please provide the following information to info@epacificmall.com and we will promptly complete your request:
When you provide the voucher number please make sure it is accurate, sometimes there is a confusion between letter I and number 1, number 0 and letter O etc... Please ensure it is accurate!
Name:
Voucher Code:
Item:
Deal Company:
Full shipping address:
Email:
Phone number:
Date of purchase:
Please do not hesitate to contact me if you have any questions.
Have a great day!
Thank You
Samantha S.
I ordered a KGB deal (similar to a Groupon) for this site and it said it would take six weeks about to deliver. Well, six weeks passed and when I e-mailed them asking for a tracking number I was given some lame excuse about how awesome this deal was and that it really slowed things down and so it could be anywhere from one more week to FIVE MORE. I paid $9.00 for shipping! Not only is this taking forever to get, it seems like they JUST sent it when I asked them to! Such a rip-off would NEVER buy from this site again if I needed it within the next, oh say, year?!
I bought their 3-lens kit from LivingSocial which showed a photo of a macro lens, a fish-eye lens, and a telephoto lens. When my package arrived, I saw that the telephoto lens was missing. When I called LivingSocial for an explanation, the rep told me that ePacific Mall had explained that there were in fact 3 lenses: you have to uncrew the macro in order to find a "third" lens. No telephoto lens. The photo was false advertising. Plus, the macro lens is terrible.
Hello,
Thank you for contacting us and we are sorry that you are not satisfied with the purchase. In order for us to process your return, please ship it back to and provide tracking number:
AN & Associates - Shipping Department.
1711 Cudaback Ave. PMB 5867
Niagara Falls. NY. 14303-1709
Unfortunately, we do not cover the shipping cost for returns. Upon receiving the product back, we will process the refund for you. Once we receive this product we will gladly refund you.
Please do not hesitate to contact me if you have any questions.
Best Regards
ePacificMall.com
TERRIBLE SERVICE! It's been over a month since i ordered from them. I was told they would send me a tracking number within 5 to 15 buisness days twice. And I paid for EXPRESS SHIPPING! I asked to cancel my order and issue a refund. A couple days later they (Sunila) ask me for the shipping transaction number... Say what? They haven't shipped it to me yet, let alone provide me a shipping transaction number. I give up. What a joke of a company. Can't believe DealChicken allows them to use their service.
Great shopping website I have ever seen.
Really good experience with this online shopping store and not even a single trouble in any stage on purchasing an item until delivery.
Thanks Raja!
Placed an order through a voucher system at DealChicken.com the product was never received and no response to my emails. These people are crooks. I; m sure any good reviews are bogus.
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
We also noticed that this is your first time posting a review on SiteJabber. As you sitejabber does not validate any information prior to posting which means anyone can post a review. In order to ensure, that you are legitimate customer, please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
SAVE YOUR MONEY, COMPANY IS A SCAM! TAKE YOUR MONEY WITHOUT OFFERING YOU THE PRODUCTS! HAVE FUN CONTACTING THESE INDIANS, THEY ARE BASED IN CANADA AND WILL NEVER REPLY OR FOLLOW UP TO YOUR PHONE CALL! THIEVES AND SCAMMERS. NEED TO SHUT DOWN ASAP
This place is a SCAM! They never communicate. Will send a shipping label that obviously never left their building. Be aware and do not buy from them!
Everytime I inquire about my order i get the same automated email that says, it will ship in 5 to 15 business days. I purchaded a deal through KGB as well and am feeling ripped off.
Stay Away! I purchased three vouchers thru PDX50 and they don't work. No one will return e-mails via their customer contact us link. It appears they take your money and then never fill the order.
Hello Robbie,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
I ordered a make-up brush kit on Dec. 2nd, 2013, and still have not received it. I've submitted 2 requests for status via their website, and have yet to hear back from them. What should I do now?
Hello,
Hope to find you well and thank you for contacting us. We tried to look up your order but it looks like we need further information.
Please provide the following information to info@epacificmall.com and we will promptly complete your request:
When you provide the voucher number please make sure it is accurate, sometimes there is a confusion between letter I and number 1, number 0 and letter O etc... Please ensure it is accurate!
Name:
Voucher Code:
Item:
Deal Company:
Full shipping address:
Email:
Phone number:
Date of purchase:
Please do not hesitate to contact me if you have any questions.
Have a great day!
Thank You
THIS COMPANY DOES NOT EVEN DESERVE ONE STAR. READ THE REVIEWS ON HERE AND YOU WILL SEE THAT NO ONE IS SATISFIED WITH THIS STUPID WEBSITE. IT SHOULDN'T EVEN CALL ITSELF A COMPANY. AND ANY REVIEW THAT HAS MORE THAN THREE STARS IS OBVIOUSLY A FAKE REVIEW. THIS COMPANY IS BASICALLY A SCAM! EVERYONE EXPERIENCES THE SAME THING: NO CUSTOMER SERVICE/PHONE NUMBER, SHIPMENTS NEVER RECEIVED OR RECEIVED *MONTHS AND MONTHS* LATE!
I HAVE BEEN WAITING FOR MY SHIPMENT TO ARRIVE AND HAVE CONTACTED THIS "COMPANY" MULTIPLE TIMES.
DO NOT PURCHASE ANYTHING FROM THIS SITE. THEY NEED TO BE SHUT DOWN IMMEDIATELY!
SCREW YOU E PACIFIC MALL!
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Thank You,
John B
I ordered MP4 on 7-18, they took my $5.95 for shipping (I guess). On 7-26 I emailed & was told by Samantha-CS it would be 5-15 days & my order would be here... NOTHING. They will NOT even acknowledge my emails anymore. Eversave will not help either... I will NOT use Eversave again for ANYTHING! They do NOT stand behind their sales. They took my money... I got NOTHING!
Hello Alice,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen (lost packages, incorrect addresses, vouchers redemptions, defective product and so on) and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Thank You,
John B
Terrible customer service. I ordered an item offered on DealChicken. The item took a few weeks to receive. That's okay, but the item was damaged. I wrote to epacific. Mall and complained. They said they would look into it, but after about 2 weeks I heard nothing back. Since then I have written to them about four times with NO RESPONSE OR ACKNOWLEDGEMENT FROM CUSTOMER SERVICE!
I would not recommend this site. Completely absent customer service!
Hello Wayne,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes occurs and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our services. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure you are fully satisfied with your purchase.
Thank You,
John B
I will start by admitting I'm an idiot:
I ordered an item through ePacific Mall under an affiliated CBS Daily Deals offer, and– like so many of you – never received it. However, upon contacting them, my order was shipped right away, and I was pleased with the product.
So here's where the idiot part come in:
I ordered three more items from ePacific Mall/CBS Daily Deals on OCTOBER 9, intending to use them as Christmas gifts. As of today, JANUARY 21, I have still NOT RECEIVED the items. Several emails to ePacific Mall have gone unanswered.
Although CBS Daily Deals is only brokering the offers, next I will contact them. In my dealings with their offices, the responses were swift, courteous, and complete. If they cannot help me contact ePacific Mall to get my items, at least I can alert them to the lousy service one of their vendors is giving.
Hello,
Hope to find you well and thank you for contacting us. We tried to look up your order but it looks like we need further information.
Please provide the following information to info@epacificmall.com and we will promptly complete your request:
When you provide the voucher number please make sure it is accurate, sometimes there is a confusion between letter I and number 1, number 0 and letter O etc... Please ensure it is accurate!
Name:
Voucher Code:
Item:
Deal Company:
Full shipping address:
Email:
Phone number:
Date of purchase:
Please do not hesitate to contact me if you have any questions.
Have a great day!
Thank You
Overview
eFamilyMart has a rating of 1.7 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eFamilyMart most frequently mention customer service, tracking number and business days. eFamilyMart ranks 545th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Hope to find you well and thank you for feedback. We tried to look up your order but it looks like we need further information.
Please provide the following information and we will promptly complete your request:
When you provide the voucher number please make sure it is accurate, sometimes there is a confusion between letter I and number 1, number 0 and letter O etc... Please ensure it is accurate!
Name:
Voucher Code:
Item:
Deal Company:
Full shipping address:
Email:
Phone number:
Date of purchase:
Please do not hesitate to contact me if you have any questions.
Have a great day!
Thank You
John B