Terrible customer service. I bought a product through Half-Off depot that was fulfilled by epacificmall.com
Purchased from Half-Off Depot on 8/14/2013 Order # *******
The product was defective and broke after 1 use. I emailed Half-off and they told me I needed to contact the product provider - epacificmall.com
I have emailed them 5 times and tried to contact them via their website 3 times. I got one response asking for the pictures I had already sent them showing the defect. I sent it once again with no response. It has been a month and they have failed to respond or take action with a replacement product or a refund, or even any acknowledgement.
I re-contacted Half-off depot 4 times, and they keep pointing me back to epacificmall. I feel they need to stand up to their vendors if they are not taking care of their customers since I'm sure my money was passed on, so they should at least be able to give me a refund.
Very disappointed in both websites. I do a lot of online shopping and use the daily deals frequently. I will not be using nor referring friends to either website in the future. DO NOT USE THESE WEBSITES!
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SEE THEIR RESPONSE - I had put all the info in my review so they could look it up and give an action response. I have contacted John through his comment and waiting to get a response on what action they are taking to correct my problem.
Horrible service absolutely horrible I ordered a makeup brush set its been almost a month not even a tracking number I am trying to get a refund but they keep ignoring my emails I don't even want the brushes anymore I just want my money back so I can purchase brushes from a reputable company! Nothing but a bunch of scammers at epacificmall I have stil
L yet to get a refund and will be posting negative comments on their social pages to warn other sellers. DO NOT BUY FROM THEM! THEY DON'T EVEN DESERVE THE ONE STAR I WISH I COULD GIVE NEGATIVE STAR'S.
Hello,
Hope to find you well and thank you for contacting us. We tried to look up your order but it looks like we need further information.
Please provide the following information to info@epacificmall.com and we will promptly complete your request:
When you provide the voucher number please make sure it is accurate, sometimes there is a confusion between letter I and number 1, number 0 and letter O etc... Please ensure it is accurate!
Name:
Voucher Code:
Item:
Deal Company:
Full shipping address:
Email:
Phone number:
Date of purchase:
Please do not hesitate to contact me if you have any questions.
Have a great day!
Thank You
Samantha S.
Wow, so not only does John B work for the company but he also wrote 2 5 star reviews to boost ratings. If you scroll through the reviews you will see 2 5 star reviews by John B. This company is PATHETIC! Save your money while you can and DO NOT SUPPORT THIS BUSINESS. The other 5 star reviews are probably names that are made up.
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
We also noticed that this is your first time posting a review on SiteJabber. As you sitejabber does not validate any information prior to posting which means anyone can post a review. In order to ensure, that you are legitimate customer, please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
One of the best online companies I have ever bought from. The delivery was fast and the customer service was excellent. Will definitely buy from them again.
THIS COMPANY IS A SCAMMER AND I HAVE REPORTED IT TO OUR ATTORNEY GENERAL. WILL MAKE PROMISES THEY CAN NOT KEEP. I ALSO WILL NOT DO BUSINESS WITH DEAL CHICKEN EITHER AND THEY PROMOTE AND STAND BESIDE THIS COMPANY AND WILL NOT GIVE A REFUND...
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
We also noticed that this is your first time posting a review on SiteJabber. As you sitejabber does not validate any information prior to posting which means anyone can post a review. In order to ensure, that you are legitimate customer, please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
The site is very professional also nice and clear. It is easy to navigate. One of the best online shopping site, available tons of products. Nice site I like it much.
Thank you Siddham!
Horrible, horrible, horrible! They do not honor their orders and you cannot call them because they don't give a phone #. Do not order from them they suck!
Hello Ann,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
Same story as lots of others. Purchased something never received it. There WAS a phone number to call now that's missing. Probably bogus too. Deal chicken - no more
Hello Charles,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
Very frustrating and horrible experience. I would never order from them again!
On 8/26 I ordered a Zoo animal school bag. I specifically ordered the ladybug bag. The order said that it would be received within 2 – 3 weeks. I received it 8 weeks later. When I received it, the label said I ordered the ladybug bag, but when I opened it, it was a bunny. Cute, but not what I ordered. I contacted the company on 10/18 and provided them with the information and pictures. They responded right away, however they kept asking me to provide them the same information and eventually sent them the information 2 times – last time on 11/6. On 11/7, they said they would fix the situation and I would receive the correct product within 5 - 7 days. I never received the correct product, nor have I received any further communication from the company. I sent follow up e-mails on 11/21 & 12/1.
In summary, it has been over three months since I ordered the product that was supposed to arrive in 2 – 3 weeks. I have sent several e-mails and provided all of the information they requested immediately upon request – and several times. Though they were initially cooperative, they have been unresponsive for over 4 weeks now.
Hello Shelly,
Could you please advise if you have received the correct order.
Our company policy is that if for any reason the customer receives the wrong order, they get to keep the wrong order for free (no need to return) and we expedite their original order as soon as possible.
Kind Regards,
John B
I ordered in April - it is now June 22 and have not received. This was a gift for my granddaughter during Covid,
Buyer Beware. Tried to get an item from these losers thru CBS Local Offers. I had to pay shipping separately to epacificmall. Had pretty much the same experience as mentioned below... when the dates came and went I contacted them and every now and then I got the automated response about how popular this deal was and it will be another 5-15 days. I ordered the item in June. CBS Local Offers has since done the right thing and sent me the original cost of the items, but the $12 I had to pay to epacificmall has yet to be refunded to me. Suffice it to say, it's no longer about the $12, but the fact that they don't care, don't respond, and have the cojones to hold onto money that does not belong to them. They even went so far as to send an email on August 20th (after I send my 50th email to them) to tell me the refund was in process. Yeah right. Worst online experience ever. Never again, that I can promise you. I'm also convinced that any good reviews of their site is all BS and placed in here by their own people. What a bunch of conniving crooks. I'm more upset that I got taken by them than anything else. Perhaps they've never heard of KARMA cuz one day they will get theirs.
Hello Skype,
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes we make mistakes and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our services. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Thank You,
John B
I bouth an expendable hose July 3 and we are now almost in November an stll haven't receive it!
I wrote them a few times and they told me that i should receive it during the week, STLII NOTHING!
I think if that issue is not resolve this week, i will write comments every where that i can found the compagny name.
The wrost of the wrost
Ordered an item on April 25,2013. Not received as of Sep 4,2013, so sent an email through the ePacificMall.com website. Received a reply the same day that the product, which takes 2-4 weeks to process, would be priority shipped. It's now 6 1/2 weeks later and still no product. I'll NEVER do business with this "company" again!
PLEASE HELP RESOLVE THIS ISSUE
On Sep 4th I sent an email and received the response below - yet have received nothing as of today, Oct 17,2013. Can we please get a resolution?
*******@epacificmall.com
Sep 4
Hello,
Please be assured that we have processed your order and we will immediately priority ship you the product.
Sorry for the inconvenience,
Samantha
-------- Original Message --------
Subject: Contact Form
From: e - Pacific Mall <*******@epacificmall.com>
Date: Wed, September 04,2013 4:24 pm
To: info <*******@epacificmall.com>
Comment: UNSATISFIED CUSTOMER!
I sent a message yesterday regarding an order I placed on April 25,2013. A Living Social Deal advertising a 24K Gold Plated Forever Rose with Certificate was advertised and I purchased it for $39.00 plus $4.99 shipping fee. My order number doesn't seem to work on your Orders and Returns page. Please contact me to discuss the possibility of getting my order delivered or canceling and refunding the order. If you call with a blocked number I may not answer so leave a message and contact number I can reach you.
Thank you.
Hello Lynnette,
Thank you for your message. It is unfortunately what occured with your order. As you are aware the deal sold around 4000 gold roses and we were able to deliver most of them prior to Valentine's day.
We will reship your order as soon as possible but we want to ensure that the address we have on file is correct, it aybe the case that we keep sending the rose to the same address and it keeps getting returned. At this point, if you can email info@epacificmall.com with the subject line: Lynnette S. Site Jabber - Gold Rose with your address (preferable an alternative address). We will try our best to get this rose to you as soon as possible. In addition to the 24K Gold Rose, I will also include http://www.epacificmall.com/deck-of-24k-gold-plated-playing-cards.html for free due to the delay.
Kindly advise if you require anything else from us.
Best Regards,
John B
This company sells junk. Will never buy from them again.
If it were possible to give negative stars I would! DO NOT PURCHASE THROUGH THIS COMPANY! THEY ARE A SCAM and you WILL NOT get your stuff!
Over 6 weeks ago I order the make-up brush set through living social and am, even after many many many many attempts, have still not received anything except some bull crap generic emails the same as everyone else "The product should reach you in 5 to 15 business days" and "We shall share the tracking number"... hmmm yeah so after waiting, wating, waiting, waiting and then waiting some more im still yet to receive either the shipping number or the items!
I have finally lodged a claim against this company with the ACCC (Australian Competition and Consumer Commission), Pay Pal (who I paid through thank god!) and Living social (who I purchased the voucher through) so hopefully I should be getting every cent refunded really soon!
Ohhhh and whats even funnier is that they have blocked me from writting on their facebook for simply stating how dodgy they were!
John B - Have fun replying this one!
I ordered two MP4 players for my kids for Christmas from ePacificMall from a deal I got on Deal Chicken. I received an email stating that they may take a month to arrive. They did arrive the week about a month later. I gave them to my kids for Xmas, but it is almost impossible to get the charging cable into the device. The devices are very cheaply made. I will never buy from this company again. My poor kids can't even connect it to the charger without fiddlin with it for 5 minutes, and even then sometimes can't get it on. I gave up today. Never did get it connected. I left an email for the company on their website and I left a message for them on facebook. I certainly hope I hear from them and that they will refund my money. I don't think a replacment would be acceptable, since both of the MP4's were defective, they probably all are.
UPDATE: I received an email from ePacificMall. They clearly did not read my email. They told me that my items were on their way, and that I would receive them in 5 to 15 days. They said they would get back to me with my tracking number. I RECEIVED THE ITEMS, BUT THEY ARE DEFECTIVE. THE CHARGING CABLES DON'T FIT!
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B
They have a bbb listing here: (But are not BBB Accredited)
http://www.bbb.org/kitchener/business-reviews/online-retailer/epacificmallcom-in-brampton-on-*******
Their address for the domain is listed as here:
**************
661 Chinguacousy Rd, PO Box *******,
Fletchers Creek PO, Brampton, ON
L7A 0N5
http://www.epacificmall.com
-------------------------------
More info on BBB page
Additional Information top
BBB file opened: 18/12/2012Business started: 05/05/2010
Type of Entity
Sole Proprietor
Contact Information
Principal: Manan Syed (Managing Partner)
Business Category
Online Retailer
Alternate Business Names
AN & Associates
Mail Returned
We attempted to send correspondence to 4300 Steele Ave E, Markham, ON, L3R 0Y5. Our mail was returned from this address.
Ho acquistato il magnetic phone cable, non l'ho mai ricevuto. Ho aperto una contestazione el'ho convertita in reclamo con paypal e ho notto la mail *******@epacificmall.com quindi ho cercato online e trovato queste recensioni. Confermo tutto: non ho mai ricevuto nulla, e il venditore non comunica con me.
Great website, Really enjoyed with deals and it found trustworthy.
Overview
eFamilyMart has a rating of 1.7 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eFamilyMart most frequently mention customer service, tracking number and business days. eFamilyMart ranks 545th among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes we make mistakes and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our services. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Thank You,
John B