Short and sweet... BBB is going to hear about this place. ITS A RIP OFF!
I purchased the camera lens mug deal that was through Eversave in March 2013, redeemed the coupon on the ePacific Mall site and paid for the shipping (on March 18,2013), but **STILL** have never gotten the product. I have a paper trail going back to May 2013 showing my contact with both Eversave and ePacific Mall (see it copied below).
It is now seven months later and I have yet to see the mug. EPacific Mall has promised tracking numbers and not sent them. They have said that they were sending it out "immediately" and that I would have it "in two weeks" multiple times now. I think they believe I will forget about it.
I don't think it is Eversave. I have ordered deals before and not had problems. Personally, I will never order from ePacific Mall again. Eversave is getting the same run around that I am with the "two weeks" promises, as you can read in the email conversations.
See communications below:
*******@eversave.com
To *******@yahoo.com
Oct 16
Hello
Thank you for contacting Eversave.com and Saving with us!
I apologize for the delay. The merchant has notified us that they will reship your order with in the next two weeks.
Please let us know if you have any questions or concerns, we will be happy to help you.
To continue this discussion and receive a more immediate response, click here to visit the site: XXXXXXXXXXXXXXXXXXXX.
Sincerely,
EXXXX S
*******@eversave.com
To *******@yahoo.com
Oct 16
Hello
Thank you for contacting Eversave.com and Saving with us!
I apologize for the delay. I will reach out to the merchant again to find the status of your order.
Please let us know if you have any questions or concerns, we will be happy to help you.
To continue this discussion and receive a more immediate response, click here to visit the site: XXXXXXXXXXXXXXXXXX
Sincerely,
EXXXX S
Me
To *******@eversave.com
Oct 14
I did not get a reply from this email I sent on 9/26. I still have not received a tracking number, nor have I received the product. This has been a horrible disaster of a purchase experience.
On Sep 26,2013, at 8:31 PM, XXXXXXXXXXXX
> I still have not received the item. I am copying/pasting below the continuous promises that they have made yet the evidence that I have been patient but am really fed up. They asked for two more weeks... that was over at the beginning of this week, and I emailed again... with no response yet... Please, please, can you help me?
Sun, Sep 22,2013 at 12:55 PM
Sun, 12:55 PM
Message starred
Re: Order Confirmation
FROM XXXXXXX XXXXXXX TO 1 recipient
Hide Details
From
XXXXXXX XXXXXXX
To
<*******@epacificmall.com>
I believe I am still waiting for a tracking number. Tuesday will be the end of the two weeks you mentioned in the email below. Is it, in fact, on its way?
On Sep 9,2013, at 11:08 AM, <*******@epacificmall.com> wrote:
> Hello XXXXXXX,
>
> Sorry as this has not been a satisfactory experience. And we understand your frustration. We will have your product shipped to you immediately. Kindly give us some time to generate the tracking number and the product should reach you within the next two weeks.
>
> Thank you,
> Samantha
>
> -------- Original Message --------
> Subject: Re: Order Confirmation
> From: XXXXXXX XXXXXXX <*******@yahoo.com>
> Date: Sat, September 07,2013 3:51 pm
> To: "<*******@epacificmall.com>" <*******@epacificmall.com>
>
> Shall I take this to the media, Eversave, and/or the Better Business Bureau to finally get this mug? I have been nice so far. I have made multiple inquiries and let more than sufficient time pass. I have been waiting six months for this gift for someone. It is embarrassing on my part to not have it to give him and either negligent or fraudulent on your part. Either return all of my money (the shipping AND the cost of the Eversave deal) or send me the product immediately via trackable system. This is beyond ridiculous.
>
> On Jun 17,2013, at 6:06 PM, <*******@epacificmall.com> wrote:
>
>>
>> Hello,
>>
>> Thank you for your order information below, we will reprocess this right away.
>>
>> Kind Regards,
>>
>> John B.
>>
>>
>> -------- Original Message --------
>> Subject: Fwd: Order Confirmation
>> From: XXXXXXX XXXXXXX<*******@yahoo. Com>
>> Date: Mon, June 17,2013 12:09 am
>> To: "*******@epacificmall.com" <*******@epacificmall.com>
>>
>> I still have not received this product, nor have I received a return answer after sending this requested information weeks ago. Is there no one who can answer my question as to why I have not yet received product ordered on 3/18/13?
>>
>>
>> Begin forwarded message:
>>
>>> From: XXXXXXX <*******@yahoo. Com>
>>> Date: May 27,2013, 10:22:43 PM EDT
>>> To: *******@epacificmall.com
>>> Subject: Fw: Order Confirmation
>>>
>>> I have also forwarded the confirmation email that I got from ePacificMall at the bottom of this email...
>>>
>>> Name: XXXXXXX XXXXXXX
>>> Voucher Code: XXXXXXX
>>> Item: Black Camera Lens Mug
>>> Deal Company: Eversave
>>> Full shipping address: ### XXXXXXX XXXXXXX, XXXXXXX, XX #####
>>> email: *******@yahoo. Com
>>> Phone number: ###-###-#### or cell is ###-###-####
>>> Date of purchase: from you and from Eversave on 3/18/2013
>>>
>>> Thank You
>>>
>>> John B.
>>>
>>>
>>> --- On Mon, 3/18/13, Order Confirmation <*******@optimusdatum.com> wrote:
>>>
>>>
>>> From: Order Confirmation <*******@optimusdatum.com>
>>> Subject: Order Confirmation
>>> To: *******@yahoo.com
>>> Date: Monday, March 18,2013, 12:47 AM
>>>
>>>
>>>
>>> Order Number: #####
>>> Order Date: 03/18/2013
>>> Shipping Address:
>>> XXXXXXX XXXXXXX
>>> ### XXXXXXXXXXX
>>> XXXXXXXXXXXX, XX #####
>>> US
>>>
>>>
>>> Order Details:
>>> Item Total
>>> Code Redeemed: XXXXXXXXXX $5.00 USD
>>> Product Option: BLACK CAMERA LENS MUG
>>> Sub Total $5.00 USD
>>> Total $5.00 USD
>>>
>>>
>>> Please record this email as a confirmation that we have received your order and are currently processing it. After you order has been processed, it will take about 2 to 4 weeks for shipping to be completed.
>>>
>>>
>>> Thank you for your purchase. Please like us on facebook for your chance to win a ipad at www.facebook.com/epacmall
>>>
>>> Thank You,
>>> ePacificMall.com
>>>