E.ON Energy

I changed supplier from EON to another provider when I moved into a new home as we were with someone else previously. It took them 3 months to get the correct meter readings so I could settle the account. Phoned in multiple time to see what was going on and was advised they were awaiting the readings from the new supplier and for me to wait until they were received. When they were corrected and I was sent the final bill I paid it. In the background they marked me as 2 failed payments on my credit report and subsequently I failed a mortgage application. Even though their call retention is 6 months, and this was only a few months after, they refused to remove the bad marker as the persons I spoke to did not record all the information on the calls. They also "coincidentally" were unable to listed to the call to confirm what they told me. Really Disgusted.

EON.wow. They have excelled themselves in the worse customer service possibly experienced. This company refuse to open a complaint, refuse to respond to emails, refuse to do anything to help. I even emailed the CEO, and still no response. They lie on their website saying you can contact the CEO, their complaints procedure is also a lie as they don't follow it.

I am extremely annoyed by this company. Very unprofessional team that does not understand a thing they are doing. Not a single employee managed to do their job properly.
Even after contacting them 3 times they couldn't simply change the account holder for the flat. I moved out a while ago yet they keep annoying me with their persistent calls. I clearly told them the details of the new person. Specifically told to delete my details. Yet here we are with the same problem again.

Back in 2019 they gave me a bill for 930 pounds said it was my overusage after refusing to pay for months and arguments. They gave me the final actual which was 400 pounds.

Few weeks ago they they send me a bill for 43 pounds. And said it was form 2019. Today I got a letter referring me to debt collect agency for 53 pounds. All I can advise to whomever reading this please stay away from this supplier... they will drag u down to hell

I took part in this Mondays energy saving event. They said I would get my results within 72 hours which I have not! I know I reduced my consumption by over 20%. You complain and they just close the complaint. My advice is avoid this company if you can.

Avoid this Energy Company, they sent me a Bill after 3 years for 369£ outstanding, with a threat to take me to the debt collection, so beware of this company.

I cannot hold off any customer care after waiting for more than 10mins for two days. Account 0157 5964 8140

Will never use them again for the rest of my life

This is supplier is to be avoided at all costs. A miscommunication between their staff members and a dispute with the new supplier, ended in paying a final bill "twice". Their complaint service is geared up to absorb the customer's anger by saying " We sincerely apologise for this mistake however you still have to pay"

EON is the current supplier of a property I moved in early in September. I have sent multiple messages on WhatsApp and Messenger, multiple emails and have phoned literally over 20 times (!) always waiting over half an hour. Their working hours are 9-5 meaning that someone (like me) working a standard 9-5, will have to leave work to phone them up.

Current situation is that they are supplying energy to my flat for over a month now and I cannot pay them because I can't create an account with them
At this point I absolutely do not want to create an account with them and I am hoping that OVO energy will soon be able to take new customers

Please take my advice and do not use these absolute thieves!

We've been with them nearly five years and have never ever had a single simple exchange with them.

Our first year they didn't bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money.

We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it's our fault for working at home.

After this despite having a smart meter they claim it 'dropped off' and we were once again in debt to them and once again our fault their meter failed.

We ended up nearly £1000 in debt to them because of their failings and their only support was 'the debt team'.

We've consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that's not connected to us - but because they have closed the account with the meter open they won't refund us, they don't see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again.

They acknowledged this meter previously and told us we'd have no issues and now we are in a financial crisis with them holding our money.

Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.

My daughter has a prepaid meter and for months and months (I am not kidding) she has had nothing but continuous problems when trying to use the app to top up. When she has been on a 12 hour shift and comes home to no electricity because she cannot wait on the phone to top up by phone (and they close at 8pm) it disgraceful. The money they charge people who are on prepaid meters is truly disgusting. These companies should be ashamed of themselves. I have been waiting 20 mins to top up by phone!

No gas from 2pm till now! Dinner no cooked for my 2 little ones- what more I was on the phone with them for over 5 hrs! No help at all! Rude customer service! 2 kids under 5 no warm food, no heating no bath! Shame of you eon!

Incompetent customer service! Very difficult to contact customer service. My partner and I bought a new house and the previous owner was under EON. EON refused to switch us to EON, claiming that they can't process new customers during Covid crisis. The only way to setup the energy in our names was to use the uSwitch service. How they manage to get new customers is a mistery to me!... we were then incorrectly billed to 'the occupier' and letter showed wrong billing periods. We provided meter readings numerous times and asked for a correct bill to be made out in the correct name, but till this day, even after numerous calls this has not happened. Several emails over the last 8 months still remain unanswered. We have wasted so much time with EON trying to sort this issue, but no success. To make matters worse they have put negative marks on our credit score! This incompetence is really quite incredible!

My house was empty for 8 months, I continued to pay my direct debit but no usage and they still demanded £47 final payment after my final meter reading. Gas from 19th Jan - 16th feb was £92! Man on the phone was adamant it was all correct so my house cost me at least £700 to stand empty. A new build energy efficient house, EON need new calculators and decent software for billing. I'm sure I'm not the first they have robbed blind. Would definitely not recommend these to supply your energy.

The customer service need to be replaced asap.Also,whats the point of having an option in english if your customer service dont speak it.Just lousy regardless like most of the other companies.Its not the company persay the ones representing it are needing to be monitored and replaced.If I need to close an account then let me be able to dont put me onto a call that hangs up.

WORST COMPANY - Avoid for peace of mind. The payment is made in full they still forward you to their debt collection CST LAW who keep on harassing you with sms's and then send letters for a charge 15 days after the payment has been made to their account... they are prompt to notify you to pay but not to stop such messages... a charge levied which shouldnt be there. Staff are extremely rude on the phone, not helpful and unwilling to help. Why should we pay any aditional amount if the full account has been settled. Worst Customer service... they are forgetting business are still struggling due to the pandemic!

Eon installed the new boiler incorrectly on 2nd February 2022. They were told it needed correcting the same day by their electrician.
After we'd chased them up several times via both phone and email they finally sent out someone to install it correctly on 10th March. The electrician was booked in for 11th March to wire it in. Unfortunately he was unable to wire it in as we'd been told it would be done and said he'd have to get different equipment and call back Monday to complete the job. In the meantime the boiler is jury-rigged to the electrical system to enable us to have heat and hot water but needs to be left on 24 hours a day.
We've chased them up several times since Monday but they haven't returned our calls or emails.

I had the worst experience ever and all that without ever being a client. One day, out of nowhere they started sending me letters claiming I owe them money for electricity. The bill was for my old address for the period of time when I was not living there anymore and I have always been a client of another provider. After sending then an email with registration proof and date, as well as multiple infolinie calls, they keeps bothering me with the letters and in the end, they forwarded me to Inkasso. Inkasso cancelled all activities towards me nearly immediately after finding out I actually don't owe them anything but it costed me so much stress, and time. I was so upset about the Inkasso but even after crying on the infolinie they wouldn't apologise or send an official letter with explanation. Worst company ever, I'd never recommend them to anyone. Terrible service, no English speakers, people on the infolinie tell you they will contact other department or do something about it and they never do, all the bill reminders were being sent two weeks after payment deadline, absolutely horrible and draining experience.

EON Energy have been supplying us our energy bills late on purpose in order to charge us with 'Late Payment Fees'. Although we pay the bills immediately as received, they still add this fraudulent charges. Apart from their high energy tariffs and their terrible customer service, EON Energy ripped us off as their clients and didn't even consider our dispute when explained. Fortunately, we checked our bills carefully and realised the way they operate to take advantage of us. We feel utterly scammed by EON and would never dare to recommend them as an energy supplier for anyone. Fortunately, it is the last time they scam us as we have switched to OVO today.