Wendy r.

I moved into my apartment in December 19 and the electricity account was with Eon. I set up a direct debit of £66 per month. I set up an online account which never worked, but they also sent me a quarterly paper bill so this didn't bother me too much.
I last got a paper bill in August 20. It stated I now owed around £400 but that my direct debit of £66 was still OK.
That was the last bill I got in the post. After that they stopped and Eon are unable to explain how this happened.
In January of this year I moved to octopus energy. Eon emailed me my final bill but as usual the online account didn't work - another thing that Eon can't explain.
Today I looked at my online banking and Eon have taken my final bill of £852!
I called them. The phonecall took 50 minutes. They can't explain why my paper bills stopped. They can't explain why my direct debit wasn't raised. They can't explain why my online account never worked.
I tried to raise a complaint but was told this is a lengthy process on the phone. After 50 minutes on the phone already I gave up. I am recovering from coronavirus and just didn't have the energy when I know that I won't get anywhere.
My advice. Don't use Eon. Terrible customer service and online account.