E.ON Energy

Big thank you for Sadia how was very helpful and outstanding!
Best customer service in a very long time!
Thank you again, Sadia!

Whatever you do don't go with EON for your Solar panels and battery.
After doing some research on Solar panels with a battery, I opted to go for EON thinking they were a big energy company, good reputation and they'll look after you. When I researched their website, the timescale was quoting 4-6 weeks for installation. Wow winner I thought! My Solar journey started in March 22 with EON for solar panels and battery. I eventually got an appointment after the 1st attempt didn't materialise even though I waited to be called all that day. I eventually got a quote that I was happy with in April and agreed to have the solar panels and battery installed. I paid in full in May and was just waiting for an installation date. June, July, August and September came and went, and I waited and waited and waited! After many, many phone calls and being fobbed off I eventually got my complaint escalated. After more phone calls and emails complaining and complaining, I got a phone call in October to say they are ready to give me an installation date. WHOOPEE! November 11th was chosen, EON said somebody will be in touch nearer the time. November 8th came, and I rang EON to say nobody had been in touch and there was no scaffolding up. They told me not to worry, they said somebody will be in touch probably the day before. November 10th came, and I rang EON to say nobody had been in touch and there was still no scaffolding up. Guess what, did anybody come to install my Solar panels and battery on the 11th of November, YES YOU GUESSED IT, NO! I phoned EON and asked could somebody senior give me a ring that day to explain why my installation didn't go ahead. I am still awaiting that call. It has been an absolute shambles my solar journey, an absolute nightmare. I have invested part of my pension in this investment/project and was looking forward to lower energy bills. It is now in the hands of the energy Ombudsman.
Never had such bad service for a product that I've purchased and waited so long for, I felt I had to write this review to warn others.
Ian

My son and his 6 yr old daughter are freezing and can you get through to EON NOT A CHANCE ring this number, ring that number TOTAL JOKE

Illegally broke into my property - do not use this company- appalling behaviour will sue this company -AVOID LIKE THE PLAGUE