E.ON Energy

Poor service. I tried to resolve several issues with them but just got given the run around. They also just announced they are increasing the cost of both our gas and electric, like we still aren't in a cost of living crisis

Please take my advice and do not use these absolute thieves!

We've been with them nearly five years and have never ever had a single simple exchange with them.

Our first year they didn't bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money.

We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it's our fault for working at home.

After this despite having a smart meter they claim it 'dropped off' and we were once again in debt to them and once again our fault their meter failed.

We ended up nearly £1000 in debt to them because of their failings and their only support was 'the debt team'.

We've consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that's not connected to us - but because they have closed the account with the meter open they won't refund us, they don't see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again.

They acknowledged this meter previously and told us we'd have no issues and now we are in a financial crisis with them holding our money.

Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.

I've found eon a very pleasant, easy company to use.
Switched 3 years ago and downloaded the app which has obviously had a lot of thought put into it, you can

Web chat customer service
Arrange refunds
Change direct debit dates
Change amount payable
Email them
Check tariff

They pass on goverment grants fast, I had a troublesome debt wiped off and my bill halved til March 2024

Ive always found customer service very helpful, polite and have never had any issues in the 3 years I have used them.
Well done eon for amazing service and for making sure your customers get the discounts fast when goverment grants are given.

We waited months to get an appointment to have a pay as you go meter fitted. Which they cancelled AFTER I had wasted almost 8 hours waiting for them and basically taking the day off. Rescheduling seems impossible. When we complained, the employee on the phone was shockingly rude and basically told us we can f*** off if we're not happy. Beyond disappointing.

If it were possible I would like to give E.ON zero stars for this rating but unfortunately it isn't. As seems to be the trend here I advise you to stay away from this company if you value customer service and your sanity. We have had nonstop issues since moving into our new home in November and not once have they even remotely attempted to deal any of them. They are rude, stand-offish and will generally simply ignore your emails/calls if you are trying to tell them something they don't want to hear. I quite simply have nothing good to say about this company.

This E. O. N NEXT making their own RULE, there are making my life misery with there constant tharrassing demanding and almost forcing me unwillingly to swith to their smart meter, I complaint about their behaviour to so many of them several times but the result still the same!
I always pay my bill on time even though its 4 times higher now.
Ofcom, watchdog, and media should really take note of this bully energy firm E. O. N NEXT!

Impossible to get anything resolved
I have been trying to resolve a issue for over 8 months - We have been overcharged by ******* units on a unused storage property and despite weekly phone calls and promises of a call back as yet our issue remains - We were promised a call back from a manager today and nothing again.
Our all time use is around 1500 units and the last "Estimated bill" was 3500 units for 7 days use!
This generated a £4500 invoice for 7 days electric in a 5m x 3m flat!
Weekly promises of a call back never materialise - Please steer clear of these cowboys

Claim handling team: Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!

Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.

We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.

As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.

All good until you contact them to get your money back. My direct debit was way too high, they wouldn't hear it. I told them I literaly uninstalled radiators, they still didn't think it was worth rducing my direct debit. After a few months of convincing them they finally understood, and I also asked for my credit to be paid back to me (didn't know it was possible before). After a month without any communication (because of a "technical error"), I am told it was refused and I now due a cheque in (hold tight) 21 working days. So here I am, waiting for their next excuse.

EON.wow. They have excelled themselves in the worse customer service possibly experienced. This company refuse to open a complaint, refuse to respond to emails, refuse to do anything to help. I even emailed the CEO, and still no response. They lie on their website saying you can contact the CEO, their complaints procedure is also a lie as they don't follow it.

My house was empty for 8 months, I continued to pay my direct debit but no usage and they still demanded £47 final payment after my final meter reading. Gas from 19th Jan - 16th feb was £92! Man on the phone was adamant it was all correct so my house cost me at least £700 to stand empty. A new build energy efficient house, EON need new calculators and decent software for billing. I'm sure I'm not the first they have robbed blind. Would definitely not recommend these to supply your energy.

I keep getting a reminder for a bill already paid £113.49 just had £10 fine from my account £7.48 in credit dealt with 3 account helpers told to ignore bills as i owe nothing tried phoning them just get music and they hang up they are totally useless. Total stress.

I had the worst experience ever and all that without ever being a client. One day, out of nowhere they started sending me letters claiming I owe them money for electricity. The bill was for my old address for the period of time when I was not living there anymore and I have always been a client of another provider. After sending then an email with registration proof and date, as well as multiple infolinie calls, they keeps bothering me with the letters and in the end, they forwarded me to Inkasso. Inkasso cancelled all activities towards me nearly immediately after finding out I actually don't owe them anything but it costed me so much stress, and time. I was so upset about the Inkasso but even after crying on the infolinie they wouldn't apologise or send an official letter with explanation. Worst company ever, I'd never recommend them to anyone. Terrible service, no English speakers, people on the infolinie tell you they will contact other department or do something about it and they never do, all the bill reminders were being sent two weeks after payment deadline, absolutely horrible and draining experience.

Had 210 pounds credit on electric meter. Took photos as i was leaving my old house literally as i was leaving. Eon refuse to issue a refund saying sometimes there is a slight delay on the meters. I understand there might be a slight delay so might not be totally correct down to the penny but not 210 pounds wrong. I would not reccomend this company to anyone had way too much trouble with them

Disgraceful! Had 5 cards in 2 years all at fault, there's! And losing £100 ever got back from cards...happened before lock down but this last issues takes the biscuit. Terrible customer service throughout - takes hours to get through to anyone unless you are wanting to purchase something and even then they are about as useful as a chocolate teapot, comes to
mind as that's exactly what another customer thought also!

Company is terrible, claim they'll handle an issue and don't bother.
Had a problem with our metre for 4 weeks, they said they'd build a smart metre around the board, still haven't come to do it. We cannot top our metre up as it won't work, they keep claiming they'll call back and then give excuses
They have an asbestos team that don't handle asbestos, it's pointless having a team in that field...

Back in 2019 they gave me a bill for 930 pounds said it was my overusage after refusing to pay for months and arguments. They gave me the final actual which was 400 pounds.

Few weeks ago they they send me a bill for 43 pounds. And said it was form 2019. Today I got a letter referring me to debt collect agency for 53 pounds. All I can advise to whomever reading this please stay away from this supplier... they will drag u down to hell

Seriously bad boiler installation! Please do not use eon to install your new boiler. We had ours fitted last year and they left a leak in the pipe! They left us with a gas leak in our home for over a year due to a rubbish installation, a gas engineer said it was an explosion risk and commented on the quality of the installation as terrible. Very disappointed in eon, have yet to receive a reply to complaint now for 2 weeks!

I understand that energy prices have risen but these people are ruthless. I racked up a lot of debt in 2021 and still trying to fix it in 2023! With little to no help from these guys. Not to mention I've repeatedly asked to make a payment plan that is affordable. They dismiss it. They estimate I use £3000 of gas a year alone which is rubbish. My meter readings are no where near that. Due to these estimates they won't come to a suitable payment plan. Overall frustration. They also keep trying ti take the entire debt from me every month despite telling them no. Affects me credit rating but they don't give a rats. AVOID. LIKE. PLAGUE.

If it were possible, I would give zero stars. Spoke to several people who gave me different information each time whilst trying to close an account. Was informed the account was closed in December only to find out in February that it was not closed. At this point I owed so much money and they took absolutely zero responsibility for their mistakes. An absolute swindler of a company, I would recommend them to nobody.

I have to say after today I'm seriously looking for another energy supplier and I will be putting this review on all the review sites I can... This morning Saturday August the thirteenth I woke up put the water on and it was charging me day rates in the off peak period(this was 07.00) as I know because I budget very well and make sure I don't use what I don't have to... I then what's apped Eon at 07.26 no reply so at 12.20 I messaged them on Facebook and Twitter again no reply it is now 16.33... How can a company have three portals to contact them and when you do it's over NINE HOURS and still no reply. Over four hours for Facebook and Twitter this is the worst example of customer services I have ever experienced...
Charging me double the price, I reach out to you and your customer service and nothing...
I would not recommend this company to my worst enemy

I took part in this Mondays energy saving event. They said I would get my results within 72 hours which I have not! I know I reduced my consumption by over 20%. You complain and they just close the complaint. My advice is avoid this company if you can.

Keep away from this company because even though you have paid all your bills they still put a 6 year impact on your credit report!