E.ON Energy

Repeatedly dozens of times, e-mailing me, texting me, calling me with a multitude iof different reasons why I urgently need a Smart Meter. I could list the different reasons, they have quoted, going back on them in every case, when the reason proved to be an outright LIE! DO NOT TRUST! Smart meters are not compulsory and it is up to you whether you get one installed. You will likely be offered one by your supplier if you don't already have one, but you are well within your right to refuse.

Why when fuel prices were higher, and I had heating on through the winter my bills were lower and I got a £400 rebate.
By sheer coincidence (I think not) prices have dropped I'm not using any heating but my bills in summer are higher than winter and the smart meter is never correct. I have been sending in my own readings which were always lower but suddenly prices drop, and my usage allegedly increases in the warmer weather when I use less fuel.
There are thousands on social media now asking the same of Eon, but no one is addressing it
I asked and got a reply from Aisling who doesn't seem to do anything but give standard scripted replies.I
Up to prices dropping my bills were always in credit, still someone has to pay for the bonuses.

Company is terrible, claim they'll handle an issue and don't bother.
Had a problem with our metre for 4 weeks, they said they'd build a smart metre around the board, still haven't come to do it. We cannot top our metre up as it won't work, they keep claiming they'll call back and then give excuses
They have an asbestos team that don't handle asbestos, it's pointless having a team in that field...

Built up a substantial amount of credit with e-on over a few years of them over charging me for gas and electric. When I tried to claim it back they made it extremely difficult, after speaking to multiple people over several months I did end up with it back in my account but it was extremely painful.

On another property I had the same problem which I never managed to get back, they just send you round in circles with all their staff saying different things.

The final strike was when their engineers came to fit smart meters and ruined my carpets. Stains left next to the gas and electric meters where they've trodden in something or spilled oil on the carpets which won't come out.

Had nothing but issues with e-on and I wouldn't recommend going with them, I certainly won't be.

After making a complaint about my carpets they've said they can't do anything about it and wouldn't accept any responsibility.

Appalling customer service from start to finish.

Poor service. I tried to resolve several issues with them but just got given the run around. They also just announced they are increasing the cost of both our gas and electric, like we still aren't in a cost of living crisis

As a former employee of this company I've seen first hand just how horrible of a company they are. When we were in training they told us they didn't care about customers getting angry and leaving as for every 4 customers they lost they gain 10. That should be example enough of what they think of their customers.

Impossible to get anything resolved
I have been trying to resolve a issue for over 8 months - We have been overcharged by ******* units on a unused storage property and despite weekly phone calls and promises of a call back as yet our issue remains - We were promised a call back from a manager today and nothing again.
Our all time use is around 1500 units and the last "Estimated bill" was 3500 units for 7 days use!
This generated a £4500 invoice for 7 days electric in a 5m x 3m flat!
Weekly promises of a call back never materialise - Please steer clear of these cowboys

Had 210 pounds credit on electric meter. Took photos as i was leaving my old house literally as i was leaving. Eon refuse to issue a refund saying sometimes there is a slight delay on the meters. I understand there might be a slight delay so might not be totally correct down to the penny but not 210 pounds wrong. I would not reccomend this company to anyone had way too much trouble with them

I have begged Eon to come and read my gas meter which they have repeatedly refused to do?! Endless emails telling me to send in readings when the meter is perfectly accessible from the front of the property, and due to harassment within the neighbourhood I am unable to read the meter myself, yet they refuse to do it? Your Energy Utility company only monitors the amount you are receiving, they don't actually supply it themselves, they just own the meter and monitor your usage so they are failing on the very thing they are meant to be doing which is monitoring my usage?! For the amount these companies are leaching offtheir customers I am pretty sure they can afford to have someone read the meter.

I've found eon a very pleasant, easy company to use.
Switched 3 years ago and downloaded the app which has obviously had a lot of thought put into it, you can

Web chat customer service
Arrange refunds
Change direct debit dates
Change amount payable
Email them
Check tariff

They pass on goverment grants fast, I had a troublesome debt wiped off and my bill halved til March 2024

Ive always found customer service very helpful, polite and have never had any issues in the 3 years I have used them.
Well done eon for amazing service and for making sure your customers get the discounts fast when goverment grants are given.

Them took the money from account after you clear the balance and when you call them they put you on hold and just said it is an error from sistem. Them don't talk with you. And said that you need to wait 10 working days or more. But if you have to give them money them speak and opened a claim but if you want to put a claim to them just keep you on hold

Claim handling team: Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!

Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.

We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.

As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.

I keep getting a reminder for a bill already paid £113.49 just had £10 fine from my account £7.48 in credit dealt with 3 account helpers told to ignore bills as i owe nothing tried phoning them just get music and they hang up they are totally useless. Total stress.

We waited months to get an appointment to have a pay as you go meter fitted. Which they cancelled AFTER I had wasted almost 8 hours waiting for them and basically taking the day off. Rescheduling seems impossible. When we complained, the employee on the phone was shockingly rude and basically told us we can f*** off if we're not happy. Beyond disappointing.

E-on sent a final estimated bill on a new build house, which I said I would not pay until it was an actual reading supplied via industrial flow by my new supplier who I had switched to, The amount in question is £68.22, have e-on done anything about it well yes, they have sent me a letter threatening court and debt collector action if I don't pay. Good luck with that e-on...

CROSS METERING ISSUE
Hi, I have been calling and emailing customer services at EON since August 22 about a GAS cross meter issue. I have been paying for someone else's consumption since December 21. I was promised it would be sorted at the latest four months (by December 22). Nothing happened! Fobbed off.
EON advised to contact Ombudsman in January 23, did this, the Ombudsman got involved. EON were given deadlines to resolve the cross meter issue and failed every time, excuse was other suppliers involved. This is the same building as both flats and same energy supplier. Written to everyone at EON by email, never got a reply, written to my MP as can't sell the flat until this is resolved.

Incredibly inept company. Staff seem unable to read or listen. Informed them that I had moved but they continued to send estimated bills for my old address despite giving closing meter readings. At my new address, they persisted in trying to contact the deceased former occupant, even after being told he had died a few months before. A matter which a responsible company would deal with in two or three weeks took them four months! And they still didn't have it right then. Don't expect any apologies from them. They seem to be staffed by a bunch of badly-trained incompetents, some of whom can be rather insulting, and will not apologise for their own mistakes. Incredibly bad customer service.

If it were possible I would like to give E.ON zero stars for this rating but unfortunately it isn't. As seems to be the trend here I advise you to stay away from this company if you value customer service and your sanity. We have had nonstop issues since moving into our new home in November and not once have they even remotely attempted to deal any of them. They are rude, stand-offish and will generally simply ignore your emails/calls if you are trying to tell them something they don't want to hear. I quite simply have nothing good to say about this company.

I understand that energy prices have risen but these people are ruthless. I racked up a lot of debt in 2021 and still trying to fix it in 2023! With little to no help from these guys. Not to mention I've repeatedly asked to make a payment plan that is affordable. They dismiss it. They estimate I use £3000 of gas a year alone which is rubbish. My meter readings are no where near that. Due to these estimates they won't come to a suitable payment plan. Overall frustration. They also keep trying ti take the entire debt from me every month despite telling them no. Affects me credit rating but they don't give a rats. AVOID. LIKE. PLAGUE.