E.ON Energy

Since Eon Next took over from Npower, they are just as worse. They keep sending 2 seperate bills for gas and electric, even though I am supposed to be on dual fuel. They recently sent me a gas bill for 62.00 for 1 week of usage, even though I haven't used this amount of gas. I tried to call them, yet get out on hold for 1 hour. I also wrote to them and so far no response. Their customer service is a disgrace! They deserve zero stars at best.

I have been with Eon for some time... however I have recently switched to new provider. The final bill was whooping £270 even I had smart meter that they installed themselves! Tried to ring and sort out but they pass the blame onto my new supplier... I have never had any problems with them in the past but if you switch, would recommend to make sure to check before they take money. It was hard as I have 2 kids to feed too they left me with very little money to spare for one month...

I don't usually make posts, but the poor service from Eon I feel must be noted, they have been unresponsive, uninterested and unable to remedy their own errors and incompetence. You make formal complaints they take 3 weeks to even pick up the complaint and then take a further 3 days to make contact. From my experience I would not recommend them as a supplier.

I won't hold my breath with any further communication from them as the resolution "manager" has not even had the common courtesy to call me back after she could not hear me on the phone (I believe that is a problem at her end as I receive many calls each day), but sent me an email putting the responsibility back onto the customer. All you want to do is fob people off...

If i could give this company no stars i would, i left 4 months ago, and i am still waiting for a refund of over £900, everytime i speak to them they just say they have re-issued the cheque. Absolute Cowboys

This is the worst company we have to deal with ever! They do not deserve even 1 star. We moved into a house on 30 April. The previous owner was with them but we opted for Scottish Power. We supplied meter reading to SP so they can send to Eon and they sent bigger meter readings. They say SP should send the meter readings. They confirmed to us these were sent but Eon says they did not receive anything. We want to pay for what we consumed not more. Since then we have provided images proving the meter readings through email, chat, we tried to call so many times and the advisors closed the phone. Under no circumstance, we can`t solve the problem with them. They did not send a proper bill with those readings and what we consumed but they made sure we received 3 increased bills and the last one mentions the DEBT collection agency. I am fuming! We have to search for legal advice.

I've found eon a very pleasant, easy company to use.
Switched 3 years ago and downloaded the app which has obviously had a lot of thought put into it, you can

Web chat customer service
Arrange refunds
Change direct debit dates
Change amount payable
Email them
Check tariff

They pass on goverment grants fast, I had a troublesome debt wiped off and my bill halved til March 2024

Ive always found customer service very helpful, polite and have never had any issues in the 3 years I have used them.
Well done eon for amazing service and for making sure your customers get the discounts fast when goverment grants are given.

My partner has a property which he lets out' when the last tennants moved out in late November' l contacted eon and switched the contract to us. I specifically told them it was a short term contract as we were going to redecorate and re let. Nobody was living at the property, no central heating was used only electric, when the decorating was taking place' which was only a few days a week. Meter reading were taken and given by photos and sent to eon, each month.
In February' three months later l cancelled the contract and received a bill for £1700, how can eon justify such overpriced bill for a few units used' my advice is don't use them.

I'm absolutely appalled by eon my bill is normally £64 a month this month they have tried to take £1,936.00 from my bank I've checked my online account they want this much each month there is no way I'm using this much gas and electric kids at school in day I'm at work. Absolute joke. I know bills have gone up but surely not that high there is no way on this earth I can afford that. Cheers Eon Merry Christmas to you to

Countless bad customer service experiences, then i used the ombudsman, you need to be organised when complaining. In the last 3 years 4 payments to me of around 50 pd each, 2 payments of 150,1 in the pipeline. Eon the gift that just keeps giving. Mike

E-ON are refusing to make refund of overpayment of £600. So far ten emails only two replied to. A terrible company. Effectively stealing our money. I have sent them all information asked for including photos of meters. They are a total disgrace and should be sanctioned by OFGEM. Gail.

What should have been a simple refund of over £300 overcharged payment. Has turned out to be nightmare to get a refund after numerous phone calls and emails. No one at Eon customer service has acted on my request so letter sent signed for delivery and Ofgem complaint ongoing. All need is my overcharged payment refunded Eon just can't do, if wanted to save money would use a bank.

Despite having had bills based on smart meter readings, which have always been paid in full and on time, E.ON have now sent another bill recalculating for the last seven months asking for an extra £85.
I can`t get an explanation.
Anyone else had one of these?

Back in December 2021, I agreed with EON to have solar panels installed as I wanted to become more sustainable and reduce my energy bill.
After many months in waiting, they have started to give me a mix of reasons - and lies - why the installation couldn't take place. It went from not having any engineers trained to do the job (!), to my gas pressure not being compatible with having an electricity smart-meter installed (don't see any logic there AND the gas is supplied by EoN too), to now telling me that actually the reason is that there is not enough space in the cupboard to have the meter installed.
To note that my house was built in 2017. Hence if I can't install solar panels then I'm wondering who can? I'm being passed from one team to another at EoN and nobody can advise or got a clue. This is incredibly disappointing coming from what is supposedly be a leading energy company claiming wanting to help with the energy transition.

I changed supplier from EON to another provider when I moved into a new home as we were with someone else previously. It took them 3 months to get the correct meter readings so I could settle the account. Phoned in multiple time to see what was going on and was advised they were awaiting the readings from the new supplier and for me to wait until they were received. When they were corrected and I was sent the final bill I paid it. In the background they marked me as 2 failed payments on my credit report and subsequently I failed a mortgage application. Even though their call retention is 6 months, and this was only a few months after, they refused to remove the bad marker as the persons I spoke to did not record all the information on the calls. They also "coincidentally" were unable to listed to the call to confirm what they told me. Really Disgusted.

EON.wow. They have excelled themselves in the worse customer service possibly experienced. This company refuse to open a complaint, refuse to respond to emails, refuse to do anything to help. I even emailed the CEO, and still no response. They lie on their website saying you can contact the CEO, their complaints procedure is also a lie as they don't follow it.

I am extremely annoyed by this company. Very unprofessional team that does not understand a thing they are doing. Not a single employee managed to do their job properly.
Even after contacting them 3 times they couldn't simply change the account holder for the flat. I moved out a while ago yet they keep annoying me with their persistent calls. I clearly told them the details of the new person. Specifically told to delete my details. Yet here we are with the same problem again.