Alexander R.

Incompetent customer service! Very difficult to contact customer service. My partner and I bought a new house and the previous owner was under EON. EON refused to switch us to EON, claiming that they can't process new customers during Covid crisis. The only way to setup the energy in our names was to use the uSwitch service. How they manage to get new customers is a mistery to me!... we were then incorrectly billed to 'the occupier' and letter showed wrong billing periods. We provided meter readings numerous times and asked for a correct bill to be made out in the correct name, but till this day, even after numerous calls this has not happened. Several emails over the last 8 months still remain unanswered. We have wasted so much time with EON trying to sort this issue, but no success. To make matters worse they have put negative marks on our credit score! This incompetence is really quite incredible!