EntirelyPets

If I had known that Healthy Pets and Entirely Pets are the same, I never would have ordered products from Healthy Pets.

My experiences with Entirely Pets have been so bad over the years - lost orders, false charges, horrible and confusing customer service, being pre charged for back ordered items that take months to show up if at all, and difficultly canceling back ordered stuff and getting the proper refund - it never ends.

The website is at best wonky, and the email communications are never informative, and often bizarre and misleading.

Healthy Pets is just a continuation of the misery - I ordered a few things via a Thanksgiving sale, charged immediately, and the "back ordered" bizarro emails from Healthy Pets started soon after.

Now, almost a month later I get an email from Entirely Pets about my Healthy Pets order asking if I received it! I look at the site, and the order is now at Entirely Pets and still pending shipment. I call what turns out to be the phone number for both, and I am told that from today it will take at least an additional eight weeks to get any of the items shipped, even though they are from different manufacturers. WHAT?

Do yourself a favor and avoid, avoid, avoid.

I normally use Chewy.com which is OUTSTANDING. Unfortunately I used this website because they had special food for colitis which no one else had. They charged my card and called me to ask why my billing and shipping address were different and a week later they still have not shipped the food! They have not even sent me an email confirming the charge or the order. I call to get an ETA for the goods and they said 8 to10 working days AFTER it ships! First and last time I will EVER use this site. Not worth the trouble or price and especially not the time.

I ordered a bunch of items for my cat and they were shipped 5/5/20. Half of the items didnt ship and were backordered. I also received dog joint chews instead of cat joint chews. I have contacted the company 4 times with no response. It is now July 2nd and I still have not received the backordered items. My credit card was charged for all the items, even the dog joint chews I didn't order. Stay far away from this company. Ive never had any issues like this before. I have zero clue how they are still in business.

As others note, the customer service is terrible. I ordered joint chewables and have not heard a word in over 5 days.

I wouldn't order from them simply because they don't indicate on their site what is in stock and what isn't. Apparently the chewables are in backorder with no timeline?!

In addition on their communications they don't indicate the customer service number or email. You gotta dig, which is always a bad sign to me.

I will NOT be purchasing anything from Entirely Pets ever again! I ordered 12 months of Trifexis flea treatment for my dog & it was a decent price & was delivered in a timely manner. But... it came without the original boxes! These boxes have the barcode that is needed for the rebate that Elanco offered ($50)! When I called Entirely Pets, I was told that they buy these meds in bulk & there aren't any boxes. And if I want to return it, I have to do it at my own expense. How do I even know that these aren't knockoffs?! Not going to buy from the, again!

I made a purchase with a discount code EntirelyPets offered and a $10 gift card. During check out, there were 2 fields for discount code and/or gift card #. After I entered them, the checkout page was updated to reflect the correct total. However, my real charge was NOT the same as what was shown on the checkout page -- the $10 gift card was not counted.

I chatted with their agents twice, sending them the screen shots of the checkout page, but was told there is nothing they can do because they "can" only "honor" 1 discount.

First of all, why is a gift card considered as "discount" is beyond me.

Second, there should not be 2 fields offered if only one will be accepted. Definitely they should not have "accepted" status.

Third, which bothers me the most, why was I shown a total with both taken into calculation then charged a different amount?

Fourth, even after I pointed out the errors of their system, there is still "nothing" they can do? Really?

Please stop ripping your customers off and "honor" the price you gave during the checkout process.