EntirelyPets

Ordered Joint max 2x strength 120 count... received them promptly: hard as a rock, should be relabeled " hard as rock non-chewables" by either Entirely Pets or Joint max, whomever allowes these to be shipped to a paying customer like myself... no reply from entirely Pets on options to resolve the issue, yet... Main concern: don't they check what they are shipping out?... meanwhile I have 27.94$ of useless ex-chewys that where not chewable by my dog when I received them

I absolutely loved this sight the first few times I used it. The prices were fair, and they always had good deals. However the last time I ordered I was told one of my items was back ordered.( for one they shouldn't have sold me a item they didn't even have in stock.) They told me via voicemail I could either do a partial order or wait for the item to be in stock. I called back immediate and the number they left on the voicemail wasn't even a working number... So I email them and told them I would like a partial order and they could send the other item when it came in... no response... so I sent a second email letting them know I called and emailed and didn't get a response. No response once again. I have sent them a THIRD email today. I ordered my items TWO months ago and have not seen the first product nor has any of it been shipped. Very disappointed in this company

I ordered from them several times and have items shipped to Canada. When I placed my last order, my shipping cost was the same, 19.99. When nothing was shipped out after a week, I called and was told my shipping would be an additional $28.99! Spoke to a very rude, curt manager, who basically told me. Oh well... DO NOT DEAL WITH THIS SITE... AWFUL CUSTOMER SERVICE AND MISLEADING INFO ON WEBSITE,,,,

I do like this site pretty much. They have LOTS of products, very good prices, FLAT SHIPPING RATE in most of the products (I guess there are some that don't apply for, but every one I bought), VERY VERY GOOD OFFERS that you will not find other else. I knew this site through Amazon.com when I purchased a Frontline for my dog and beside the great value I got, they gave a plus of free shipping if purchasing form their site directly. I was a bit scared, thinking I could loose my money, but what I got was a very good service, fast delivery, true offers and more value. Very serious people that fulfill what they promise. Plus: they have 100% natural products too.

I will definitely be ordering again from this business and hope that other consumers do as well to support smaller businesses and stay away from Amazon.

I placed an order on Nov 13, for $122 and my card was charged on the 15th. On the 19th I inquired on the status as it showed it had not shipped yet. I received an email response saying my order had shipped that morning. On the 26th I called regarding the status of my order as on their website it showed that it had not shipped. I was told they would 'notify' the warehouse the following day... no supervisor on duty on Cyber Monday... really? I left a vm and sent an email, today (28th) still no response, no merchandise and no credit to my credit card. Shame on Entirely Pets, as you can see from other posts this is a common practice. They won't be getting any more money/business from me!