EntirelyPets

Horrible customer service. DO NOT order from this website. I found this website because American Express advertise on their website. Their order will never be on time, I waited for 2 wks and want to cancel afterwards but they told me the order has been ship out the same day that I called. The rep wouldn't let me cancel the order and promised me will refund half of my shipping but it never got credit. The funny part is they told me if I really don't want it I can't reject the order when it arrives. OK am I gonna be home wait for them for 24/7 to reject the order... HELL NOOOOO!

Have been a loyal customer since 2017, getting Kidney meds for my buddy. I placed an order last Monday evening 3/2/20, paid the 2nd day extra charge, because Azodyl has to be shipped cold. Should have received Thursday, never came. Called them and was told the shipping dept said all orders for Azodyl were shipped out on Weds 3/4/20 and should arrive on Friday. Never came, couldn't get ahold of anybody to check on status of my order. Got a BS text message saying be patient, their experiencing issues due to an update. Now when you call the number it says the number is no longer in service. Thought something rotten was going on. This happened last time I ordered, got a supervisor to credit and correct the error. He assured me it wouldn't happen again. Deja Vu, Stay away

Spent $69, it "came with" free shipping, but they ship UPS "sure post," which means they give it to UPS in CA, then UPS ships it to your nearest post office sorting facility! Meaning at minimum it takes an additional day. I ordered on a Saturday, EntirelyPets SAYS they shipped on Monday, departure scan not prepared by UPS until Tuesday and finally on Saturday it's in Illinois. It's scheduled to be delivered 7 business days, 10 days after I ordered. We'll see if it's here by then. Bottom line, beware of "free shipping," make sure it's really "UPS" not "UPS SurePost" which IMO is a crock of $#*!.

Placed an order for a VERY IMPORTANT HORSE SUPPLEMENT that could actually be a life or death situation... Paid for everything via Credit Card with expedited overnight shipping to be here for my beloved horse. Being Sunday I figured maybe they didn't get the order out and it would be Tuesday... after repeated phone calls with NO ANSWER, I Finally reached someone via email them stating they needed the 3 digit code off my card before processing order... Beyond Furious with their poor customer service. Canceled order, would never recommend!

First, their shipping is by horse drawn cart. Took 8 days to arrive! Now for the product review - the CET Enzymatic Chews are suppose to be flavored with either beef or chicken flavor - my order had none and one package had a huge hole in it. Tried to return and was told I had to pay shipping. Then was told to take a picture of the product - how dumb is that as if a picture could let them smell the product.

NEVER BUY FROM ENTIRELY PETS - SAME PRODUCT IS ON AMAZON WITH NEXT DAY DELIVERY.

My husband order the vanilla mint toothpaste for our dog who has specific medical needs and can only use this particular flavor. Instead of the vanilla mint entirely pets delivered beef flavor. I received an email asking me to post a positive review. Instead, I contacted customer service and let them know that we received the wrong flavor. We never heard back from them. So I followed up with a phone call to customer service. I sat on the phone for 15 minutes waiting for them to answer. When Gary finally answered and I explained what had happened he looked up my order and told me that WE had ordered the wrong item! When I said that in fact it is the only flavor she can tolerate and the only flavor we would have ordered, he said the best he could do was to have US pay for the return shipping and they would not charge US for the restocking fee (for this wrong item). It is not worth the money for us to ship it back. ($8) We suspect what happened was they were out of stock on the vanilla mint, because many places were out of stock when my husband was looking, so they just sent us what they had. I would never order from this company again. :(

Had I realized 2 of the items I ordered were out of stock, I would not have ordered them. Instead, after my purchase I received a notice that they were on back order. Unfortunately Entirely Pets' new shipping policy, which I now understand should have sent the rest of my in-stock order, failed to activate, so my entire order was held back while I was supposed to wait 2-3 weeks for the 2 backordered items to arrive, and be mailed w the rest of the order. Ahem. I finally e-mailed to say, what the heck? Please mail my in-stock items, and at that point customer service agent Joseph did rectify the situation and mail the items that had been held hostage. He was apologetic and very helpful, so I do give him full credit for that! Meanwhile I did explain to him that problems such as this one are exactly why I rarely order from Entirely Pets any more. Prices are good, but no longer the lowest available online, but they do carry certain items I can't find at the lower-priced online company I now use for most of my pet supplies. So thanks for asking! I'm still waiting for my Pet Tabs and something else - it's been so long now I forget what.