Enterprise Rent-A-CarReviews 1,246

It is imperative that I have access to a reliable vehicle because I am on call 24/7, 365 days a year to come to the aid of my elderly disabled parents who are caring for my special needs paraplegic older brother. If he goes into the hospital I go with him. If one of my parents goes into the hospital I need to get there ASAP to help care for my brother who we take care of at home. They live in the next state over, so I need access to a car at all times. Unfortunately for me I was recently the victim of a hit and run by a large truck on the highway and my car was in the repair shop for over two months. During that time my brother ended up in the hospital twice. I needed to be there in the hospital with him because the health care workers never seem to understand how to communicate with him. I taught him to communicate through blinking. If he is in the hospital then so am I and I stay at the hospital the entire time to care for him. Since my car was being repaired from a hit and run on the highway by a large truck I was forced to explore other options such as renting a vehicle. I've never done this and was very nervous. Enterprise was like a shining light in the night for me. Everyone was so friendly, so nice! They were patient and considerate and helpful and treated me with kindness and respect. They made sure I was comfortable in the vehicles I used and made sure that I had everything I needed. The people working at Enterprise were so special and made me feel at ease even though I was going through one of the worst times of my life. I can't say enough nice things about them! I can't begin to explain how in the craziness of my life the past few months they were like a beacon in the dark. When everything else was crumbling around me their kind words and compassion were enough to help me cope with everything going on. You never realize how a kind word, or a polite gesture can really affect you and impact you until you are being turned upside down in a maelstrom of stress. They were so good to me and helped to make this difficult time a little more bearable. Thank you Enterprise! I will never forget your kindness and consideration! You have a customer for life!

Michaela was the gal who got me into the rental. Very accommodating down earth and professional. I informed enterprise a that I would be a couple hours late returning the rental because my car wasnt out of the shop yet, And they were great! They worked with me, no extra fees. I was very pleased. I mean everyone was so helpful, including the detailer who gave me a ride to pick up my vehicle; she was awesome too. So I give enterprise two thumbs up, And a happy face.🙂