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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Excellent customer service Staff was very attentive and professional.
Easy to book, drop off return was super convenient and excellent customer service
Very pleasant experience.The Young Lady and Young Man that assist us.Were very pleasant and friendly.They both made sure that they met our needs.
Customer was great 👍 no problems at all very helpful
Kris deserves a raise asap she does everything with a smile and never complaining always helping me anytime I come to update contract or payment anything she does is with 100% effort again thank you kris
They were ripping me off. I had the car about 4 days y'all went into my bank account seven times and had to give me $700 back and I'm still not sure that you don't owe me some more because I haven't gotten a statement from the bank but when I do I'm going to complain to the insurance company has sent me out there USAA I'm done with y'all's $#*! unless I find out that you owe me more money
Customer service needs to improve. The rep I had at pick up was rude. He had a noncaring attitude.
Great experience, I would definitely use them again!
The employees were very nice and polite. HOWEVER, not that well trained in company policies. So as it stands, I paid $700 for my rental, AND they are holding a $900 authorization that won't expire for another 23 days!
No issues. Great experience. Noah Rath was a pleasure to work with. He assisted me with getting the car that I needed and also returning the car; helping me get back to the dealership to pick up the car that I was having repaired thank you guys again.
A great experience! The staff was very polite and professional. The team and Vee made it possible for me to get into a rental and made the transition easygoing.
Keep up with the good work with the customers. So they don't have to wait a long time to get a car..
Great and friendly employees, all my questions answered. Quick service not one single problem! I will definitely use Enterprise again if needed!
It was a helpful and easy experience. Definitely would use them in the future. I would recommend them to friends and family.
Simple and easy to reserve, pick-up and drop-off.
Decent prices.
Erin was great, patient and explained in detail the totally new car procedure to this new car. The last time I purchased a car it was in 2009. It's was fun thank you Erin.
Great people was a big help made me feel comfortable and had nothing to worry about about I was in and out with no delays
This was by far the best experience I have ever had with a car rental company. I thought customer service was dead, however the branch manager proved me very wrong. The service was exceptional and the delivery, as well as the return was quick, easy and actually enjoyable. I had never used this office in the past. However will use exclusively going forward. Thank you!
Professional, empathetic and knowledgeable staff. Kept me updated re pick up and drop off.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members