Enterprise Rent-A-Car
business logo of Enterprise Rent-A-Car

Enterprise Rent-A-CarReviews 1,244

4.4

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

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South Carolina
1 review
0 helpful votes
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The staff explained the process completely and invited me to accept options for my additional protection. I was satisfied and comfortable renting from Enterprise on Boland St in North Charleston and will use them again when the need arises.

Date of experience: January 30, 2025
New York
1 review
0 helpful votes
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Quick and painless
January 30, 2025

Quick and painless
The staff was friendly and very insightful as this was my first time renting from this location.

Date of experience: January 30, 2025
Michigan
1 review
0 helpful votes
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They picked me up at the body shop
January 30, 2025

They picked me up at the body shop. The
Shuttle driver was personable and professional as were the staff at the office.

Date of experience: January 30, 2025
California
1 review
0 helpful votes
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The associates are knowledgeable, professional, courteous, and personable. The selection of vehicles are exceptional. Much appreciation.

Date of experience: January 29, 2025
Pennsylvania
1 review
0 helpful votes
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First time renting a vehicle, it was easy and painless, great experience.

Date of experience: January 29, 2025
Missouri
1 review
0 helpful votes
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Very nice and courteous people
January 29, 2025

Very nice and courteous people. Overall very satisfied always am.

Date of experience: January 29, 2025
Texas
1 review
0 helpful votes
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Enterprise rental agent on Knox and Henderson went over and beyond to make my car rental experience after my accident pain-free. He was Awesome!

Date of experience: January 28, 2025
Alaska
1 review
0 helpful votes
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Was very impressed by their being so considerate and helpful

Date of experience: January 28, 2025
Texas
1 review
0 helpful votes
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There were some problems with the rental process and Enterprise went above and beyond to make things right.

Date of experience: January 28, 2025
Michigan
1 review
0 helpful votes
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I Love enterprise and everytime i rent with them it's no problem. I also have a good car or sub which is a plus.

Date of experience: January 27, 2025
California
1 review
0 helpful votes
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Excellent customer service!
January 27, 2025

Excellent customer service! Complete inventory of various vehicle classes to choose from.

Date of experience: January 27, 2025
California
1 review
0 helpful votes
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The staff was very helpful, courteous and professional

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Great staff, quick responses, and nice vehicles! Both pick-up and drop-off were a breeze

Date of experience: January 25, 2025
Indiana
1 review
0 helpful votes
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Great service, friendly staff
January 25, 2025

Great service, friendly staff. Run very efficiently and easy to work with the people there.

Date of experience: January 25, 2025
Iowa
1 review
0 helpful votes
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The agents are getting to know me and my preferences which makes the entire experience more user-friendly.

Date of experience: January 25, 2025
Pennsylvania
1 review
0 helpful votes
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They took care of me after my car was being serviced

Date of experience: January 25, 2025
North Carolina
1 review
0 helpful votes
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Fast and efficient service
January 24, 2025

Fast and efficient service. Car was ready and clean. Associate was well trained and courteous.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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The employees we had helping us both picking up and dropping off. We're so friendly and helpful they will be the reason I come back. The vehicle was nice clean but I expect that. For me it's the employees

Date of experience: January 24, 2025
Wisconsin
1 review
0 helpful votes
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I couldn't be happier with my experience. Very friendly understanding workers. Very clean fine tuned rental, who understood I kept having to extend the rental

Date of experience: January 24, 2025
Connecticut
1 review
0 helpful votes
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Enterprise picked me up due to me being in range of the location. Driver was promot and pleasant on arrival. Once I arrived, thr branch manager had my rental ready and prepped in which allowed me to be in and out swiftly. The car that was provided was clean and presentable. I have a another upcoming reservation next week and look forward to another postive experience.

Date of experience: January 24, 2025