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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The staff explained the process completely and invited me to accept options for my additional protection. I was satisfied and comfortable renting from Enterprise on Boland St in North Charleston and will use them again when the need arises.
Quick and painless
The staff was friendly and very insightful as this was my first time renting from this location.
They picked me up at the body shop. The
Shuttle driver was personable and professional as were the staff at the office.
The associates are knowledgeable, professional, courteous, and personable. The selection of vehicles are exceptional. Much appreciation.
First time renting a vehicle, it was easy and painless, great experience.
Very nice and courteous people. Overall very satisfied always am.
Enterprise rental agent on Knox and Henderson went over and beyond to make my car rental experience after my accident pain-free. He was Awesome!
Was very impressed by their being so considerate and helpful
There were some problems with the rental process and Enterprise went above and beyond to make things right.
I Love enterprise and everytime i rent with them it's no problem. I also have a good car or sub which is a plus.
Excellent customer service! Complete inventory of various vehicle classes to choose from.
The staff was very helpful, courteous and professional
Great staff, quick responses, and nice vehicles! Both pick-up and drop-off were a breeze
Great service, friendly staff. Run very efficiently and easy to work with the people there.
The agents are getting to know me and my preferences which makes the entire experience more user-friendly.
They took care of me after my car was being serviced
Fast and efficient service. Car was ready and clean. Associate was well trained and courteous.
The employees we had helping us both picking up and dropping off. We're so friendly and helpful they will be the reason I come back. The vehicle was nice clean but I expect that. For me it's the employees
I couldn't be happier with my experience. Very friendly understanding workers. Very clean fine tuned rental, who understood I kept having to extend the rental
Enterprise picked me up due to me being in range of the location. Driver was promot and pleasant on arrival. Once I arrived, thr branch manager had my rental ready and prepped in which allowed me to be in and out swiftly. The car that was provided was clean and presentable. I have a another upcoming reservation next week and look forward to another postive experience.
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.