Enterprise Rent-A-CarReviews 3,011

Reserved specific vehicle and willing to drive 1.5 hours away making it 3 hours round trip. Told card was sufficient. Once arrival at location on day of event, told card that is connected to bank was not allowed and that I needed to bring a major c. C. spoke with customer service two times prior once for reservations and second to confirm both times confirmed my bank c. C.
Never once told I needed a major c. C. which I would have brought, however not enough time to make it back and to major event.

I wrecked my car on Wednesday I have my insurance company get me a rental car through Enterprise I get to Enterprise They tell me I am on a do not rent list I asked why they said my cousin 2019 I gave them fraudulent paperwork I wasn't even in Texas I was on a contract out of state someone gave them my stolen driver's license number and they put me on the list because of that because it was fraud it wasn't me of course I went to get my rent a car and it's three years later from this and nobody ever even called me in 2019 and now I can't get a rental car because of this they told me two to three business days it's been three I've missed two days of work I have a 77 year old mother on oxygen with no way to get to the hospital and they keep pushing it off Enterprise is horrible are horrible why didn't you report this to the cops in 2019 and get in touch with me so I knew somebody was stealing my identity I am an identity theft victim with a pin number from the FBI from 2013 and don't let it go again so yes I will be reporting it to the Better Business Bureau and I have to call that but cuz you didn't get the people giving you my damn driver's license number I can't believe y'all are so uncaring

Mr Sammual Jewel was so very helpful with our recent car rental. The whole office crew was very nice, but Mr. Jewel checked us in and out and was kind, courteous and knowledgeable. Thank you Mr. Jewel!

When you need a rental car make sure you don't use Enterprise. I booked a car through the Allegiant app, called the next morning to make sure dropping it off in Richmond KY wasn't going to be a problem. Was told it would be fine just to let them know when I arrive at Cincinnati and that I wouldn't be charged anything. I arrive in Cincinnati to be told that I cannot drop it off in Richmond and if I did I would t be able to drop it off j til Monday because they're closed and I would be charged until Monday. I leave heading back to Georgia early tomorrow morning so that's not a possibility and I'm not being charged for days I don't use/have the car. I was also told I could take an Uber. Ok so you want me to ride 2 hours with a stranger and it's getting dark. DONT THINK SO! So here I sit at the airport waiting on my mom to come pick me up which will be another hour or two

I rented a cargo van for 2 weeks to move my belongings. The first bad sign was when we did walk around. He jumped in and said half tank of gas. It was a quarter tank I took a picture to show when I returned because I didn't check his word till I left. Next was the front passenger door would not lock manually or with key fob. This sucked because I was not going to leave my guitars out when I was sleeping in a hotel so I slept in front seat very bad I called but was offered no help. I returned the van was offered nothing for the trouble and left moms handicap placard on visor. I called again. Again no help Was told I'll look and call either way guess what? No call.

I am about to rent a vehicle and this makes me think of the terrible experience I had with enterprise. I live in NC I drove to DC area which anyone that has ever been to this area knows how bad traffic is there, these people do not play. The vehicle had a slow leak in one tire and I was very nervous driving it. Enterprise reps did not care at all! First they sent me across town to get another vehicle not checking first to see if one was available (more driving on bad tire) then they are supposed to "pick you up " but when I asked for this service they said it would be some time later, which I was in town for my nephews wedding. I mean who goes out of town and spends the day in the hotel room! Then to make matters worse they told me to be careful driving the car as far as damage to the car! They used to send me stuff all the time and the fact that I am about to rent another car reminded me to do this review. They don't send me advertisements anymore which is great Enterprise obviously cared nothing about mine and my families lives and looking at the ratings there is no love loss!

I returned their rental car after 4 days... I didn't use the car except to drive it home and back to them, so it stayed the whole time in my garage, i brought it back using 26 miles for the whole time.
When i took it back, they went to check for damage, the first thing they looked at was the roof of the car and said it had hail damage... so they called my car insurance for a claim and get money... and now i have a claim on my insurance that will cost me... that was in Amsterdam NY on rt 30
Never go to that place... they will take a cash settlement from my insurance like they probably did many times before and not get it fixed so they can do it to the next person...
Really... who goes to check for damages and start by checking the roof of a car instead of doors and bumpers?

Not even a courtesy call to tell me they couldn't meet my reservation. I'm not happy at all and I'll never use this company again. Sorely dissatisfied.

I purchased a used car and an insurance policy with gap insurance and 24,000 mile warranty. My water pump went out so I went to the Ford dealer to fix it. Ford got a rental from Enterprise for me. In the end Enterprise billed me $408 and Ford $465! I only agreed to prepay a tank of gas for $24! I have called customer service many times and no one cares to call me back! I will never step in their doorway again! If you have a choice use a different company!

Want to give much thanks and appreciation to Kristy Nefferdorf at the Olympia, WA. Location. She helped me resolves some issues, and providing exceptional customer service. I will definitely use Enterprise in the future.

These kind of pricing tactics are what is eating away the very value of services in America. Offensive and embarrassing pricing, I feel absolutely cheated… how can 20hrs cost $530 in a Corolla? Absolute joke and I hope someone who works at enterprise sees this. I am going to make it my mission to warn all my coworkers to NEVER trust Enterprise, there are simply better options. Price gouging got you $500 today, but this will hurt your business in the long run. Nice work, another unsatisfied customer.

I mistakenly pressed 2 instead of 5. The rep was great. Got the reservation perfect. She deserves a 5.

I feel sorry if you get hit by anyone in there car no matter if it your fault or not. This company makes it the most painful process ever. So I got in a wreck August 18 2021. I have submitted all paperwork and police report. The other persons insurance has taken liability. I still have not gotten my 500.00 deductible back they made me pay. This has been going on since August of 2021 give me break. The people who work in customer service just bounce you around and never give you a straight answer. Then I ask for a direct number for the other insurance company to call and get this sorted and they cant give one. They say just call in and talk to the phone service and it will direct you. Direct you to I just want my deductible back for something that was not my fault.

Enterprise normally good about renting cars from them easy to communicate with them but for some reason they gave me the runaround I called the 800 number they gave me the runaround and told me lies when they tell me they been put in something in the computer the other store do not have it when they told me that they will get the manager to call me back I get no calls from nobody when I called the stores I could not get help they gave me the runaround Enterprise on 80 hung up in my face a couple of times I called bad the bad they don't see me in a computer they Napa heard from nobody I couldn't get help from nobody Enterprise needs to tighten up because it is Harry gonna start doing business they gonna lose all the customers and me they had lost me I will try not to deal with Enterprise anymore they was good but they no longer good anymore not me I cannot speak for anyone else They gave me poor service

I had a reservation yesterday for a medical appointment out if town. I was informed by who I assumed was the branch manager as he came out of the back office and interjected my convo with an employee and stated that an internet bill was NOT an acceptable form of a utility bill therefore they wouldnt accept that, i was informed 2 paystubs were needed when clearly it states recent pay stub. Clearly the screenshot on your website states an internet bill is accepted! Also, i had a cc with enough to cover the 300.00 deposit and I wanted to pay for rental fees on my MC debit card and was told no, they both had to be paid by the same card!. I had never had issues renting from northern locations before this.
I ended up going to budget rental who helped me as Enterprise wouldn't help me. Very bad customer service. Not happy.

This happened a year ago. Rented a car for the weekend, but because i was had an LA license, no flight ticket (because i live in LA) and am black they didn't let me rent the car. The manager made a point several times to mention recent "car thefts". Which has nothing to do with me. Was getting a lot of $#*! vibes from him and his supervisor. And no one in the office seemed to care all that much. I said "okay you lost me enterprise." Long beach airport location. But dont worry i got my revenge hahaha

Agreed contract was for $276.00 for a week, estimated $372.53 total. Only used the car for 6 days, total bill was for $610.31. What they do not tell you anywhere, is that there is a $200.00 drop off fee. Totally a rip off. Cancelling our membership and will never use them again.