Enterprise Rent-A-CarReviews 3,041

Enterprise on stadium drive and portage road took great care of me. I highly recommend Enterprise. I loved the vehicle I used make me want to upgrade my own car. Thank you Enterprise

As a former employee, the workers need to work harder to meet customer needs, and the way I was treated as a new employee was wrong after I received 11 stitches on my ankle. After I slipped on water and a car door went into my foot as I was getting out of the drivers seat, cleaning a customers car as an internship program. The company cares more about money than safety, as I felt like i was forced to return right away and drive when I still could not walk.

Today I had the worst experience of my life trying to get a car from enterprise rent-a -car for which I had a reservation. Spent about 2 hours on the phone with multiple locations, and the main appointment line which ended up netting me absolutly Nothing! Employees at multiple locations were bouncing me from one location to the other, each telling me the other one could help me or had my reservation. One location had really bad customer service, (the one on Lakeside drive in San Antonio, TX.), sounding unknowledgeable and uninformed. And then trying to leave me on hold for such an unprecedented amount of time, that they were just hoping I hung up. These people DO NOT have their $#*! together at all and I will do everything in my power to avoid doing business with them ever again!

If your a happy go lucky person and you value customer service, you will only get 70% customer service if you deal with ETHAN IN THE MORNING! Wherever he previous job be had, be needs to go back there, he definitely should not be the face of this company! HOWEVER you should always ask for the MANAGER ANDREW he WILL ALWAYS GO OUT HIS WAY TO MAKE you feel comfortable an welcome! And valued as a customer! And Noreall is a great employee as well, very informative! When you smile an speak he gives the same energy back!

Enterprise used to be our go-to car rental company, but we will no longer be using them. We rented a car from the Massapequa, NY location, while ours was being repaired. We didn't want any additional insurance, but the manager Mike was very pushy in selling the DW (damage waiver insurance). He told us that everything was covered by the insurance company and it would not be our responsibility. In addition, as requested, our car was dropped off at the repair company and not checked back in by Enterprise for a few days, so we were charged for overage fees also. We now have a bill for $761 dollars which was automatically charged to our Credit card. We have made 4 separate calls to the corporate office, with no follow up. DO NOT USE THEM!

Two days straight I've been lied to about the availability of a rental. The first day In Corinth, ms I come to pick up my rental I was told no rentals were available and she said she called me but she didn't get a voicemail two other customers came in and she gave them the same exact lie about calling and not getting a voicemail I then booked another reservation for the next day at an enterprise 50 mile south in Tupelo, ms at 8am I was called at 7:39 am and told there wasn't any availability's. Dealing with enterprise car rental there's a chance to be stuck in $#*! creek without a paddle.

Enterprise Rental Car: Take photos of tires before renting! Was charged $100 each tire for what they called "nicks in the sidewalls from potholes". Tires were in very poor condition before renting and we pointed this out to agent who said "they're legal" and not to worry. Agent went right to inspect tires when we returned. Very shady! Others have complained about this in past reviews. The rims were all scraped up too before we rented and were told not to worry that that's normal wear and expected. Very unprofessional service. Do not rent from this branch.

First of all get pulled over for no plates that are not valid second switched out vehicle and got a broke down falling off tires vehicle and third switched out for a vehicle larger than I was expecting to get and had to spend over $300 in gas and with these prices in gas it's ridiculous and then when I switched out the vehicle that the tires were falling off it took my belongings with them and now they don't want to return them

I gave 2 stars because I've rented cars from Enterprise without problems, and the cars were clean, and the employees courteous. However, I had a horrible experience trying to rent a truck for my move. In Quebec July is the busiest time of the year to move. I made several calls to nearby Enterprise offices to rent a truck for July 9. They could not let me leave the truck in the city I was moving to, even though they have Enterprise offices in that city. I called 3 different Enterprise offices and they all told me different things about whether there were trucks availble. I ended up with 3 rental reservations and none were guaranteed because apparently no one could confirm that they'd even have a truck available for the 9th. Stressful and not what you want coming up to your big move! No waiting lists, no guarantees, no information as to whether they even had available trucks, let alone where. Their offices don't appear to communicate with each other, and there doesn't appear to be an inventory system they can rely on, which is absolutely ridiculous for a rental company. They gave me the excuse that it was a busy month. They said I had to call them within the week of my scheduled move to see if I could reserve a truck… that I already had reservations booked for… Yeah no thanks, I'll go with a different rental company and not lose my sanity or risk not being able to move, because of Enterprise's disorganization.

On June 9 we rented a 2022 Ford Edge from the 2150 State Road location in Miramar, FL. Gabriela Alvarez gave excellent customer service. When I called to delay the pick up time, she suggested the best time so that my husband was able to get in and out without any hassle. She was very friendly and courteous.
Your vehicle is reserved.
Hi Sheila,

You reserved a Nissan Rogue or similar on Jun 9,2022 8:30:00 AM at Enterprise in Miramar. Your confirmation number is *******260.

Your Reservation
Pick Up
Jun 9,2022 8:30:00 AM Return
Jun 15,2022 6:00:00 PM
Miramar
2150 S State Road 7
Miramar, FL, *******,
United States
*******224 Miramar
2150 S State Road 7
Miramar, FL, *******,
United States
*******224
Hours: Mon - Fri: 7:30 AM - 6:00 PM
Sat - Sun: 9:00 AM - 3:00 PM Hours: Mon - Fri: 7:30 AM - 6:00 PM
Sat - Sun: 9:00 AM - 3:00 PM
Directions to Pickup Location

Wish I could give 0 stars! Long story short, reserved car, received confirmation 3 weeks prior to rental pick up. Day and time of rental, went to said location (downtown Buffalo NY) was told "out of cars, over booked". Called Enterprise customer service, was told several other locations had cars available. Went to said locations, NO CARS AVAILABLE. (We had a family vacation planned, bags packed, just need to grab car). Anyways, finally find location with cars available, (2+ hours driving and calling). Cassidi Dunn, *******800, assistant manager. Told me they didn't have the vehicle I reserved (yet 3 on lot). Said I could get more experience vehicle, 3 TIMES THE PRICE! When I told her that wasn't acceptable... SHE CANCELLED MY ENTIRE RESERVATION! When confronted, she said "you said you didn't want it"... I didn't want vehicle at 3+ times the price. Horrible customer service, not sure why she even works there! I went to the airport location, they were helpful and assure me, Dave the manager would call first thing in the morning. NO CALL, NO COMMUNICATION AT ALL!

Our insurance paid for a rental car while our car was being repaired. Their service was wonderful. The staff did their job explaining everything to my wife and I in a courteous manner. Enterprise took care of billing our insurance company; so, when we returned their rental car, all we had to do is sign the paid bill and give them the keys.

Women beware! I had a terrible experience at the Philly Airport office today (June 29th, 2022). I have never experienced such unprofessional, hostile, rude behavior and service in all my time renting a car (3-4 times a year for work). When I asked if I could take advantage of one of my free upgrades as a gold member, the attending employee chastised me and said Enterprise doesn't have a gold membership plan. When his colleague next to him corrected him, he said it didn't matter anyway as there were no free upgrades at this location. When I asked which of the two SUVs he had to offer had sunroofs, he was smug and said I could go look for myself. Thankfully, a colleague walked out with me. Once outside, he shared he was a manager in training and deeply apologized for his colleague's sexist and rude behavior. No way did I detest e to be treated that way, he said. Then, another employee walked by, and when I asked if he was the manager, he said, "No, why? Are those guys in the office being douche bags?". He had no idea that what he had just said was utterly wrong and unprofessional on so many levels.
Then, I sat for nearly ten minutes at the exit as I was given the "wrong" contract" and am still waiting for the correct version via email. I will never rent from Enterprise at Philly again and am doubtful I'll choose Enterprise at all. Sexist, rude, and utterly unprofessional.

I was booked for weeks for an 8 person suburban and when I called back to make sure I was still on for my reservation 3 days prior, the person on the phone tells me to hold on and puts their manager on with me who proceeds to tell me that my car will only seat 7 not 8. And offered no help or suggestions. We have used them in the past because they were close in proximity to our house. I will never again book with this company of idiots. The manager then tells me that the person who booked it was someone who "sits at home on their couch" and makes appointments over the phone. NICE. So I call the number back and ask to speak to someone in corporate and the guys says they will call me. Have yet to hear from anyone. I'm beyond livid. So I call a different company and the guys proceeds to tell me I'm the fourth person enterprise screwed over that has called him today. Amazing they are even in business. They can shove their smoke smelling rentals up their butts. I'll never use them again

Los autos siempre están en desperfecto te lo entregan sucio con comida des cliente su retiro dentro poca gasolina tuve muchos problemas con el carro nunca quisieron ayudar llamaba y llamaba y nunca recibí ayuda la manager d esta oficina en Jacksonville es una estupida llamada Dalila ella cuando llamaba me colgaba el tel porq me decía que fuera a otras oficinas q tenían el carro para mi y resultaba q era mentira esa estupida espero que algún día sea despedida por todo lo que los clientes deben d pasar por su mal servicio

I called Enterprise at 4895 S Broadway Blvd Englewood CO ******* for one of my clients, and Elizabeth the manager denied him getting a rental car because the car was outside the service area, I have never heard of Enterprise not renting a vehicle just because the vehicle needs to be in the ratio of body shops close to their store, is she being helpful to clients in general or only to the clients of the body shops near her store? Is this is correct, when State Farm is sending a lot of clients to this big company and not to other companies that are willing to help clients with quality service, State Farm has choose Hertz and Enterprise to help with our clients but it seems that this 2 big companies are not willing to offer quality service to clients, I am very concerned that somebody that refer clients to this two big corporations have this type of disputes with this two major companies, this make change my view and refer clients to every company not just this two big giant corporations that are not willing to assist clients because they already form alliance with every body else and they live clients out on their own

Customer service has gone downhill. Selection is terrible and billing is always incorrect - waste of time and inconvenient.

Do not trust this company. I booked a car at one of their locations in Seattle and got confirmation. The day before our trip they leave a message saying the car won't be available until Tuesday. By this time there were no other cars available at any company. You can't trust this company and I certainly won't use them again unless it's a last resort.