Had an awful interaction with this company, paid for a promo code that never worked! When I reached out, they refused to refund! Finally I had to go through the 3rd party to get my money back!
First time buyer. Key was instantly delivered, but would not work on PSN. I tried to register on their site to create a help ticket, but the site would not allow me to login. I was able to create a generic help ticket but the auto response was that there was a backlog of requests and it would take a while. Terrible first experience. Hopefully I get this resolved.
Update. I got a response the next morning requesting screenshots. And a 3-5 day estimated resolution because they have to contact the seller. Once this is resolved I'll be extremely hesitant to do business with them again.
Hello there James,
Thanks for letting us know about your experience with us although it was not what we have expected it to be. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions/top-ups that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm glad to learn that you've already reached out to our specialists and from your description of their reply - it seems that the issue was escalated to the seller. In all honesty, I've seen issue like this be resolved within the same day, but since it's a weekend right now, I cannot vouch for the response time of our external sellers, that's exactly why our support team has given you a broader time window. If you do not hear back from them by Wednesday (22nd) afternoon, please contact one of our social media profiles or reach out for assistance on our Discord server - I assure you, they will connect you to proper channels and have agents check in on your inquiry. Let's solve this together!
Sasha Ford,
Eneba Team
The key does not work, it is wrong. I do not recommend ENEBA to anyone. I sent many mails without result because they answered differently each time and instead of solving the problem, Mao responded critically. In fact, I paid for a card of 20 € PS, but the card never worked, it is wrong. Incredible, very nice ads until you pay, and then the card does not work, the problem is not solved and the money is lost. I told all my friends not to buy anything from eneba
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Since you have already created a ticket, we will make sure to help you resolve this issue as soon as possible.
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Jax Hendrix,
Customer Support
I've bought a global key 3 days ago and it says doesn't work in my region. Made a ticket, but no answer for 3 days. Since they seem to react over here I'd thought I'd just write a bad review and see if they answer me here
Howdy Reinier,
Thanks for taking the time to reach out to us here. Please note that Eneba does not publish, nor do we sell any of the games or subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out and I'm very glad that you have contacted them already as well - it was the right choice. However, right now, our specialists are a tad bit swamped with new requests, thus their response times to older ones have suffered for it.
Not to worry though, as I've reached out to you via SiteJabber with an additional request. Please locate it in your inbox and proceed accordingly. Let's solve this together!
Sasha Ford
Eneba Team
I made a few good purchases on the site, so decided to buy a giftcard and make some more purchases. Bad idea... the card would not redeem and I was told through the chat help that there was a limit on monthly spend - what kind of retailer stops you spending money - especially with their own giftcards?
I queried why this wasn't mentioned on the site and was told it was in the terms and conditions, so I checked them - no such condition.
Then I was told that it had been removed from the terms and conditions but I still had to wait another 25 days before I could spend the giftcard.
So I now have a perfectly valid, genuine giftcard that I can't spend or even get a refund on.
Very deceptive practice by the website, I think I'll be taking this complaint further.
Hello,
It's true, there's a monthly limit on the amount, that can be redeemed monthly. Gift cards are often used to scam, therefore this limitation is set.
We understand, that it by no means is perfect, but since gift card is valid and working, you can just wait it out and purchase the product later or can use it with another account, if you really want to buy something now.
If you want to purchase something on Eneba, there's not much of a reason to keep buying Eneba gift cards, you can use a different payment method and buy products directly. Gift cards are meant to be gifted not to be overly used.
Jax Hendrix,
Customer Support
I wanted to believe all of the positive comments I saw so I tried to buy a copy of doom eternal. I got the key, but it had already been used. Probably better off just putting your money toward a more legit source. Order number "o-yjpg7gy"
Hello, Joe.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
If the price seems to good to be true - it probably is. While eneba claim to just be a marketplace - they take some responsibility for selling keys through their site.
Bought a key to use for a game that evening - duplicate key did not work. Customer service apparently take over two weeks.
Hello Ben,
We're glad that you have taken the time to inform us about it. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you didn't reach resolution yet to your issue, create a follow-up ticket with us and I'm sure someone will see it and will try to speed up the process.
Don Jon,
Eneba Team
I bought a battlefield 5 key and it was not valid, i sent email with all the pictures like they asked they keep saying it's impossible because of something else. They do this until you quit fighting they and keep your money.
Hello Rodrigo,
I understand you have experienced an issue regarding one of our products. Considering the case might have a variety of information omitted from the review and I will not be able to answer you fully, thus I have messaged you privately via Sitejabber.
Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I bought a key for battlefield 1 revolution and the key haf already been redeemed. After some time with their customer support they gave me another key that was also used! They told me i would get a full refund but i am still waiting.
Hello Zedit!
I'm sorry for the inconvenience this has caused you. If we have offered you a refund, then your money will be returned to you in 2-15 days!.
Amber,
Customer Support
The games are cheap and there's a great selection (not to mention they are cheaper than in most places), if you time it right you can buy it at the sale. I am into indie games and had no issues with keys. Plain and simple, I trust them.
Bought multiple games and eshop cards and finally yesterday got scammed for 50$, bough an already uses eshop card from a seller with 99% rating called "Zeus", no success contacting the customer support and it has been the worst experience i have ever had on buying keys
Hello Alexandre,
Thank you for letting our team know about this issue, I hope that this is not too unpleasant for you and our team will be able to sort this our for you. I can assure you that our site does not operate any scams or fraudulent activities, sometimes faulty keys are posted by our sellers mistakenly on our marketplace, yet our team is always ready to help our users with that. As for the response times, our team is really busy as of late, and we have many new tickets coming our way that also need attention, I really appreciate your patience, while our team reaches your case. If you wish to speed up the process, you can reach out to us on our Discord, Facebook or Instagram channels. I hope that soon we will get your message, I wish you a great day ahead.
Don Jon,
Eneba Team
Eneba features games, DLC, and gift cards for all major platforms so it's highly likely you will find what you need. Another convenience is that there is an abundance of payment methods to choose from.
I requested a refund for a Ghost Face DLC Steam Key and they actually replied pretty quickly; however, this is where the compliments stop completely. Once they replied to me, they asked me to provide photo proofs which were already required to even submit the refund. Therefore, this not only further lengthens the refund process but they didn't even reply to my email after that. Their refund policy is a complete sack of $#*! and if your key doesn't work upon receiving it say goodbye to your money.
Heres some advice:
Don't spend more than like $10 at a time on this website and once your luck runs out and you get scammed be glad its only $10; I've seen some poor souls get $50 scammed at a time from this garbage.
Hey there Jeffrey!
I want to start off by saying that we are a market place. We do not sell the keys ourselves but our suppliers do. This is why we need more information from your side before we can send a report to our suppliers. After that, they will review the report and provide you with the solutions. These things do happen and we always provide solutions to our customers!
Amber,
Customer Support
Ordered a gift card on their site, went to my chart, filled in the billing and paid with ideal, then the page kept loading.
Result 64,34 gone. Just PooF. And they cant seem to find my payment and my order they claim there is no trail to follow.
I have bin using ideal Rabobank for over 15 years and this has never happened before that a transaction is send and collected and then disappears.
Seems Theft to me and im giving them a few days to either deliver the gift card or a refund or just any info on what happend and what needs to be done.
But so far they are either clueless or playing games either way im not going to sit by and watch 64 go PooF."
Hello Jehannes W,
I'm sorry for the inconvenience this has caused you. I was checking your ticket and it seems that we have confirmed the issue and refunded you the full amount of your purchase.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
As others have stated previously, I purchased a game code from them around 3 days ago and the code didn't work, it had already been used.
I sent them an email regarding my issues and sent me a new one. That new code was also used.
Ive noticed how they've replied to other customers saying that they only provide a platform for their sellors, well maybe they need to police who they are allowing to sell products more closely as A LOT of people are being scammed out of money!
Id honestly avoid using them as they clearly don't care about their customers losing money as long as it goes into their pockets.
AVOID!
Hello Jamie,
We're glad that you have taken the time to inform us about it. On some occasions, there may be an error from our seller and these inconveniences appear, but our dedicated customer support team is here to help you out in such cases! We do provide customer support not only for sellers but our clients as well. Therefore I must kindly ask you to try again and contact us, and I am sure that our customer support team will help you to solve your issues.
Benjamin Cox,
Eneba Team
Really happy about descovering this store as a gamer. Really cheap prices for popular AAA games that cost quite a bit, also the site is rather easy to use. I bought overall 4 game keys from here and all arrived really fast, straight to my email, and then i activated them without any problem on Steam. Really happy with them as they offer superb deals quite often.
After purchassing a code for the wrong platform I had to raise a few tickets and also wait a few days for an answer.
They pretty much said your mistake so no refund tough luck pal!
This is a digital set of numbers for goodness sake!
AVOID as they will rip you off!
Hello,
Thank you for bringing this to our attention. If you made a mistake on your purchase there's always an option to request a refund before viewing the key. I completely understand that situations like these can be very unpleasant when we've bought the wrong item due to lack of attention. But please try to understand our side as well and allow me to clarify the concept behind our refund policy to make it a little easier to understand the situation at hand.
Considering the types of products we sell and how they work - we need to limit our refund policy at a certain point. In our case, that point is after the key is displayed. The need to create this limitation is there because as soon as the key is displayed we have no way of knowing if it was activated, leaked or if it will be activated only in the future. Another important thing to note is that the seller is not a direct publisher of your digital key so they do not have the means to revoke or cancel digital product keys. However, if you feel like the situation was not investigated thoroughly by our support team, they will gladly take an additional look at it and review it again, so feel free to create a follow-up ticket with us and the investigation process will be continued once more!
Dell Cherry,
Eneba Team
Charged Steam wallet and didn't have to wait too long to get the key. The code worked and there was no duplication. I already have my eye on few games that are cheaper here than anywhere else, so I have nothing to complain about.
I truly enjoy buying from this website because they support PayPal so I don't need to always hold my card. There is also option to pick the cheapest vendor or buy directly and that saves money! Game choice is good and I always find what I need.
One of my favorite grey market sites for steam keys, I've bought quite a few games on here and all the keys worked no problem, and when I had an issue with one they got me a new one in under an hour. Only downside is games you get with keys can not be refunded but that's not on the site but on steam.
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team