I purchased a Sonic Forces Steam key for $7.66 (with an additional $0.84 "Service fee" for using PayPal) from a highly rated seller (A-Z Game Shop) that didn't work so I immediately contacted Eneba to inform them. After some back and forth, they responded with "the seller has confirmed the issue with the key. However, they have run out of stock for this particular product. Thus, we have refunded you for the order to your ENEBA wallet." Annoying but at least they refunded me the full amount, so I thought.

I go to purchase a new Sonic Forces Steam key with my newly refunded Eneba wallet only to notice that the seller (A-Z Game Shop) who had "run out of stock" is still selling Sonic Forces Steam keys for the same price, another seller (AAAGaming) was selling Sonic Forces for $7.65, one cent cheaper than the seller I purchased from. I added Sonic Forces to my cart from the same seller (A-Z Game Shop) I originally purchased from and proceed to checkout only to notice that Eneba didn't refund me the full amount, they refunded me $7.64, conveniently leaving me one and two cents short of purchasing Sonic Forces from either seller, forcing me to have to either go through the process of paying an additional $0.84 service fee for using PayPal again or putting my credit card number on their website (which I'm not going to do) and pay an additional one or two cents.

I contacted Eneba to let them know they didn't refund me the full amount and that the seller (A-Z Game Shop) did indeed still have Sonic Forces in stock for $7.66. A few hours after my e-mail, I noticed Sonic Forces suspiciously went up in price to $7.69 (AAAGaming) and $7.70 (A-Z Game Shop) so even if Eneba now decides to refund me the full amount ($7.66), I will still be in the same situation of having to pay an additional $0.84 "Service fee" for using PayPal or inputting my credit card number on their website due to the price going up. I told them I believe it's only fair they refund me $8.50 ($7.66 for the game and $0.84 for the PayPal service fee) or provide me with a Sonic Forces Steam key, guess what happened? They ghosted me.

I have no doubt this was intentional and I wouldn't be surprised if this is a little scheme of theirs they run on unassuming customers. You might say it's only a dollar more and while that's true, it's the principle that matters.

Edit: I like how Eneba's response to me completely ignored the fact that they didn't refund me the full amount ($7.66) and instead refunded me $7.64, leaving me one and two cents short of purchasing Sonic Forces from either seller before the price suspiciously went up a few hours after contacting them about this.

Final Update: Eneba contacted me by e-mail (after this review because they initially ghosted me) and let me know they refunded me the full amount back to my original payment method but they refuse to acknowledge that I was initially refunded $7.64 (not the full amount I paid) back to my Eneba wallet when it was supposed to be $7.66, leaving me one and two cents short of being able to purchase another Sonic Forces key without having to pay another PayPal service fee.

BEWARE OF ALL THE RECENT SCAMS! NOT A LEGITMATE COMPANY!

After finding a coupon deal for Nintendo e-gift cards posted slick deals, I went to Eneba to purchase two $50 Nintendo eshop Gift cards, which cost a total of $100, but received two $10 Nintendo cards instead totaling only $20.!

DO NOT DO BUSINESS WITH THIS COMPANY!

I contacted customer service via email, and they will not refund me, and am still owed $80 of Nintendo gift card credit as paid for in this order.

I'm out $80, and will now have to fight to transaction through my credit card company.

Many others have fallen victim to this scam. Just read the comments from others on slickdeals and online (trustpilot, etc). Save your money and take your business elsewhere.

OFFICAL: "Headquartered in Kaunas, the second-largest city in Lithuania, Eneba is a gray market website, meaning codes are sold legally but sold outside of the original developer's permission"

I. UPDATED INFORMATION on ENEBA

1) Eneba states that their support team is waiting on my reply to continue their investigation. I have literally spent hours exchanging emails with them, and I get the same reply to send them "a screenshot of redemption" AND "a screenshot of nintendo transaction records" each time. They state that if I don't send them all requested screenshots they cannot escalate my claim. --> That is, they not refund your money.

2) This scheme is convenient because the screenshots they request cannot be obtained because Nintendo does not retain transaction records of eship gift card redemption values, just your total account balance and a list of the cost of the digital goods (DLC and games) you ordered (I verified this with Nintendo). So they know I cannot get this screenshot, which is why they "require" it.

3) The $10 eshop cards Eneba sent me, despite paying for two $50 cards, were redeemed via the Switch console and it just added $10 each time to the account balance, -- my son did not take screenshots, nor do we even know if this is possible from the Switch console (which it probably was not). The two $10 cards added $20 to my balance, while i paid for $100.

II. Bottom Line:

Eneba knows they did this to literally 1000's of their "customers" following a slickdeals posting they made with a coupon code, you can accounts from many other customers complaining about receiving $10 codes in place of the $50 codes they paid for, and they are all getting the same run-around.

Eneba tries to create the illusion that they are helping you via email, but instead are just wasting your time with robotic responses from different support agents that don't even read your response, but tell you they can't proceed without screenshots that you can't acquire.

Eneba also try's hard to protect their Trustpilot reviews by updating them and stating that you are not following up like they did in their response to this review.

III. THE BURDEN TO RESOLVE THIS IS ON ENEBA WHO GOOFED UP -- NOT YOU THE CUSTOMER:

Eneba utilizes robotic emails to try and manipulate the situation and then sends the email exchange stating you were unresponsive to fight your PayPal or Credit Card reversal claim. THEY KEEP YOU IN AN EMAIL CYCLE HOPING YOU'LL BURN OUT, and then file it against your claim, stating your unresponsive (as they are doing in their updated response).

STICK WITH REPUTATBLE SELLERS. ENEBA IS NOT WORTH the small discounts, which I suspect they offset by running "quick hit" schemes every so often like the one I was fell victim too.

If I don't get my money back, I'll file a small claims order against them out of principal which will cost me more then the $80 they defrauded.

Also be mindful, that Eneba is based out of "Kaunas, Kauno Apskritis, Lithuania", so they can prey on US people with relatively no consequence as they don't need to adhere to United States Law.

DON'T LET THEM DO THIS TO YOU!

READ THE MANY OTHER REVIEWS AND GOOGLE THE COMPANY NAME!

Hello,

I have been using Eneba for quite a couple of years now, and the experience has always been positive, until of course recently - since the beginning of this year, I have been having several issues.

Before, it was smooth and I had no issues, but now, the bar for their quality control has sunk down.

From my last 3 purchases I had 2 issues. The first issue was when I ordered a PlayStation Network card for my US account. Their system did not have a problem charging my card, but had a problem "delivering my key". Which prompted me to open a ticket. I opened a ticket and within 2 hours I receive my key. Very fishy!

After that I made one more purchase and it was successful, but the last purchase experience was just nothing like I have ever seen before.

I purchased a PlayStation Network card, which is always 12 numbers/letters, and I received a 16 number/letter key which, clearly doesn't work, as Sony requires 12 number/letter keys.

So I opened a ticket, which is automatically with a "low" priority (I guess they don't prioritize you ladies and gentleman that lost your money but got scammed with a false key). So I have been waiting for 3 hours now, and I wanted to purchase something on a the Summer Sale.

So they got my money, made me open a ticket and plastered it with "low" priority.

Very poor customer experience this time, and I felt obligated to warn others.

Ladies and gentlemen, it is clearly a tremendous and uncertain gamble spending your money here. I understand this is platform where sellers can scam us, but you have no right to allow sellers to sell us keys that do not even match the max (in my case 12 numbers/letters keys).

I got generated a sham number by the seller and now I am forced to visit my bank tomorrow and make a chargeback against Eneba.

A shame...

UPDATE: After waiting for 6 hours, I went to their discord, DM'ed my Ticket, and got a response that I have to wait 72 hours for the seller to review my claims.

So basically, instead of taking responsibility, they all started pounding on me and attacking me. Even if it is clear that the seller has send me a 16 digit key for a platform that requires 12 digit keys, they are not making him responsible for his lies and damaging actions.

I tried my best to make them understand why this is not okay, and how it is a tremendous hole in their system. Guess what they did? Permanently banned me from the Discord.

This is nothing surprising. Moderators/Administrators, drunk with power can simply abuse customers with no precaution.

Eneba has proven to me, a loyal customer, that they do not care very much about us loyal customers. They threat the sellers with priority, even if it is obvious they are scamming/lying to you. They will charge you money and not deliver your product.

They will hold your money and you hostage, and there is nothing you can do, except call a lawyer and defend your rights and your honor.

Do not shop at Eneba. There is a high chance, more than 50% every purchase that you will be taken hostage by these ungrateful, rude and aggressive people who are taking your hard earned cash and simply disrespect you in your face.

LATEST UPDATE:
As you can see, the corporate employee has been sent to play mental gymnastics, berate me and try to "normalize" their abusive actions. That's just their normal behavior to you, as a customer. They will take time to insult you and tell you you are being "disrespectful" and that "they do not appreciate it", instead of using that time to help you. At the same time, they charge your money and hold you hostage, while avoiding every responsibility they have by putting it in the hands of the seller. They will mock you and tell you you are being disrespectful just by asking questions and looking for resolutions, as I did in Discord. They can say whatever they want here, to reply to a review so that they do this weak damage control.

Their site is marketed as a quick click and buy - no hassle, but oh boy oh boy, all of you who experienced the utter disrespect and incompetence of these people already know that this is far from the truth.

Instead of providing me with a refund, since the evidence was immaculate - I got a 16 digit key for a platform that requires 12 digit keys. Clearly incorrect key, clearly an attempt to scam - Keep in mind this came from a seller with ~99.20% POSITIVE RATING - Gamersmarket, they told me I have to wait 72 hours for the seller to respond, after waiting 7 hours for a reply on their "low" priority ticket, which is why I went to Discord to respectfully explain the situation and ask them for help. Meanwhile, it's the weekend/or your vacation and you wanted to buy something on a sale and play it - yeah, good luck with that. Not going to happen with the toxic folks at Eneba.

So after they allegedly asked the seller what to do, I eventually received an E-mail that I have received a new key, and I specified more than 10 times before that, that I want a refund. As you can see, they still continue to play the mental gymnastics and frustrate you as a customer - everything against you!

I replied to the ticket with caps lock demanding a refund, since they did not provide me with a refund.
Again, as you can see, they try to bring you down first, then they play mental gymnastics. This is good though, because they are so transparent, that I am confident any of you good folks will see through them.

By the way, it's the 16th of August now, and I still haven't received my refund. I even called my bank and they said that the transaction is not refunded and is not expected.

But yet, they have the shame to come here, build upon the lie, and still take the time to berate me and call me disrespectful, when they disrespected my time and my money.

Eneba employees have clearly proven to be incompetent and unprofessional.

They don't even have functionality to download your private data. Do you know what they told me when I asked them how to download my private data? They told me:

"What do you mean you want to download your data. Do you mean you want to delete your data?". As you can see, they play mental gymnastics again, since they do not have a functionality required by GDPR.

The last lie they told me is that "they sent my request to another department, and that I will receive a reply in the (ahem - time specified in the GDPR), but they didn't specify that time".

These people are not GDPR compliant, disrespected my personal time, money and caused me distress. Can you imagine what UTTER incompetence is required for that achievement?

Like others have echoed on here, the code provided is marked as USED by the network. Purchased this code for the holidays (November 2020) and went to enter it today (2/5) and it is not a valid code. Playstation Network states the code has been used already. I have reached out to ENEBA online, via Facebook and Twitter. Provided everything before even asked because I refuse to do the fraud dance with a company that has internal issues and/or sells codes that are INVALID/USED. It is simple, you provide a code a member can use and if you find yourself having to chase like others have stated, notify your financial institution. Very little remarks on Facebook and most are people asking for a game or network code and alleging the same (unless you believe the one that bought 100's with "no problem"). It stops being a benign problem when others keep experiencing the same issues over and over again. I am giving the company 24 hours to fix the problem (which they seem to also be swamped with complaints) and then will be filing a fraud complaint. I will also be reaching out to social media sites and informing them (with evidence to support my claims) of how this company is using their network. Drawing in business and selling a product, but delivering zilch! It is not an error/mistake or an "oops" when you sell a code that has been redeemed. That is just plainly a fraudulent transaction from the get-go!

Spoke with PSN 2/09/2021- the code was redeemed by someone else within 10 days from when it was sold. I submitted screen captures of us not using the code, chat with PSN supporting this and the agent from PSN stated the code was redeemed on another account (not ours) on 11/17/10@ 14:34 (PST). You are providing a venue for fraudulent "sellers" to sell worthless codes/keys. This is not an isolated incident and complaints were even on your own Facebook page, of people requesting the same as I am. There comes a time when responsibility (like with eBay and other venues that provide such services) needs to take place. I purchased a PSN code from another vendor and it works, plus I looked online and they have 4+star rating. Doing the same as ENEBA, minus the game of a code going to other people other than the buyer. You have the buyer jump through hoops but the sellers never has to prove where the key went and was redeemed. Thankfully, we got a good PSN representative that was very clear in that we never used, entered the code until 2/05, and it is an invalid code because it was redeemed by another party 10 days after I purchased it (Christmas gift stocking stuffer). We never had a chance with such sellers! No one does and you should then have a disclaimer that codes need to be entered immediately because there is a history of fraud. You give no disclaimer anywhere on your site and just on this site, you are clearly aware there is a serious problem with your "sellers".

2/13/2021: Finally, after going back and forth, we received a credit and we were able to purchase a new valid code. It truly depends on the agent you get with Eneba. I had one state (Emma) that because when we viewed the code at time of purchase, it could have been used (even though our account screen captures and PSN stated otherwise). Then she went further and stated we maybe passed the code to another person. I sent proof of purchasing a new code (from another site) while this was being investigated (along with transaction history of our PSN account), so why would I take such action? Again, theories without one ounce of evidence to support them, all while we as buyers supply everything and even information that PSN advised against sharing with Eneba. The "seller" should have supplied evidence at the same time because of reselling the code. The codes are being sold as not expiring but when they resell them, that puts a clock on them. A disclaimer on the site would help along with booting sellers that are guilty of this behavior. The seller that resold the first code was still selling on Eneba, so that speaks greatly to me.