I had used them for some time now, but my most recent transactions have been SCAMS. Their customer support is terrible as well. Made the process of communication the worst experience ever. No clear and concise direction, and no refund for a $30 for a key that didn't work. Be careful, they may be cheap but there's a reason the keys look so cheap.
Wanted to play evolve 2 but it's no longer on steam for some reason and decided to get it from this website which everyone was saying this is where they got their functional code and of course with my luck I get a duplicate and since I tried to activate it i can no longer refund it...
Hello, Louis.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Please help me with this. 3 hours ago I bought a Fifa 23 game from their website with my last 40$ on my card and they gave me a used code. It's my birthday! I created a ticket but it takes ages for them to respond. Please help me :( I want other code or my money back! It's not fair. I trusted this site until today when this happened. It's your fault and your seller fault. Please solve it ASAP, within an hour! It's not fair. I will act in justice for Scam if it's not solving soon..
Hello, Bogdan.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! Please create a ticket at https://www.eneba.com/resolution-center and our team will be glad to look into it! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
The games are cheap and deliver quickly, but there are often issues with ordering and delivery. I've tried to order 8 games at once for about 25$ and it always went wrong somewhere and my money got refunded but when I tried ordering again the same error appeared but no money came back to my account. It's been almost a full day and the support is not responding to anything and my money is still not returned, although it says that the money is refunded in the order status. It's a lot of money for me and I'm really stressed out about it. It's not the first time this happened. When I ordered games before, one of the codes was used, and it took support 3 weeks to send me a new one. I would rate 4,5-5 stars if support wasn't so unresponsive and bad. I really hope my money is refunded and I don't encounter anything like this in the future.
Hey there, Dawid,
Thanks for sharing some of your experiences with us. I'm glad that you've been shopping with us multiple times and found just what you wanted, albeit with some technical struggle along the way. We want to make sure that you understand that we're always here to help you, even if our customer support team seems slower than your expectations may like them to be. As we, ourselves, do not sell any goods other than Eneba Gift Cards, all purchases actually come from our many vetted vendors and in rarer circumstances, there can be mix-ups on either their side, when delivering keys to our system or a malfunction on our side when processing orders. Either way - our dedicated and most adept specialists will undoubtedly assist you in every aspect of problem solving and troubleshooting, so long as we can ask you for your patience and cooperation.
In this case, we were able to track down your order for the 8 items and confirm with our specialists that there was, in fact, an issue with it, as the payment confirmation received delays. That being said, our payments team has spotted it and had already issued you a full refund for it. Such returning transactions typically reach users within 5-28 business days, so set yourself a reminder and save this time frame. Naturally, if you do not receive anything by the end of it - please contact our customer support team - they will investigate it with the payment provider and figure out what happened.
Sasha Ford
Eneba Team
I got an AC Origins and AC unity code. I got one and not the other.
When I redeemed the Origins code, it was already redeemed. I tried to contact customer support hut no avail. I have bought things from here before but I didn't have a problem. Solve this issue.
Hello,
Thank you for informing us about this issue. The Customer Service team experienced quite an increase in tickets thus the response time had prolonged quite a bit.
Please also remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at.
On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. I'm very glad that you have contacted them already.
If you have not heard back from them, please contact one of our social media profiles or reach out for assistance on our Discord server - I assure you, they will connect you to proper channels and have an agent check on your case. Let's fix this together!
Rory Lahey,
Eneba Team
(ticket: *******) So I bought nier automata from their store for the first time ever and as u can expect I got used key so I emailed them, they replied within few hours for the first time I provided everything what they wanted and got a reply that they thank me for that and they provided this ticket to somebody ya know the same $#*! every support says. It's been 4 days since then, I wrote 3 replies since their last one and didnt get any reply or anything. Like honestly at least tell me to $#*! off if u are going to just straight up ignore me and take my money. Save ur time and money people and DON'T buy from eneba sometimes it's worth to pay a little more than deal with this $#*!.
EDIT: this is just hilarious after 2 hours of me publishing this review they finally replied offering me refund, if thats not just a coincidence then its kinda lame. Either way imma change my rate from 1 to 2 stars unless they end up having "problems" with refunding my money which im really afraid about.
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Please understand, we have a lot of inquiries right now and we are trying to respond to as many as possible. We checked all of the previous communication with you and have issued you a refund for the purchase.
Amber,
Customer Support
You can trust them, purchase many games from them. Wasn't sure at first since they would not respond. But the ended up responding and I got my reimbursement.
Hey there!
Due to the releases of new games and the COVID virus we are experiencing a huge wave of new tickets this is why we can take longer to reply then we used to. I want to assure you that we have no intentions to ignore you via emails, nor do we block our customers via messenger. We do block people in messenger if we only receive spam messages. About the positive reviews, we do not need to buy positive reviews nor we would buy positive reviews. We have many gamers who are happy with our services. You can check that by going into our Discord channel at Eneba Discord or follow us on Instagram at Enebagames. Now that being said, we always provide solutions to such problems. These things do happen and our suppliers always offer solutions to such cases!
Amber,
Customer Support
I pre-ordered Fifa 21 and they sent me an used code. I sent a ticket to them, they responded after 8 hours but now I can finally enjoy the game. Damn
Everything is mostly awesome: simple website interface, very cheap prices, a large selection of products, and payment methods. The only downside is that there is a minimum price limit. Your order must be at least 85 euro cents. However, this small issue won't affect my final verdict 5/5.
Best shop I know when it comes to CD keys for games and gift cards. Delivery is fast, purchases are simple and easy and keys work. Not to mention the awesome offers. You can get some classic, critically acclaimed games like Fallout 3 or Mass Effect 2 for less than 10 euros! Insane.
Judging from some negative reviews I was a little hesitant to shop here but I decided to buy something anyway (Deus Ex: Invisible War). To my surprise, everything worked perfectly. I received the Steam key right after the purchase and launched the game with no issues. Seems that this service is good.
I purchased multiple keys here in the past, both games and gift cards alike. So far only once did I got a used code but the customer support fixed it immediately by providing me a new one. I'd say it's worth it. You can get a lot of things here much cheaper.
I purchased a google play gift card for my friend during Christmas. He bought a skin on Mobile Legends. Therefore I think its fair to say this is a legit site. I plan to comeback here in the future as they have awesome game deals too.
I had 4 successful purchases, and then out of nowhere i was unable to purchase.
After contacting support i was told i was disabled to "protect my account" for "suspicious behaviour". Purchasing more than one item is apparently suspicious
After 2 weeks back and forth to support, along with being told i was unable to follow simple instructions, my account was deleted at my request due to the sheer ineptitude of the support i received. Apparently only one person in a household can use one device to purchase from their site.
So Emma Rogers, if you are reading this. You have completely failed to do the only job you had.
Would actually rate zero but 1 is lowest.
I only used them because they were the cheapest seller (just) for the code i wanted.
The whole thing was stressful from start to finish
Hello Mike,
I'm truly sorry to hear about the bad experience you had in our page.
I was checking your tickets and I can understand why this was so frustrating for you. You were trying to take advantage of a good promotion that we were offering and after a couple of attempts, you were simply not being able to make the payment. I totally get it. But I must ask that you please try to see our side as well. If our system has blocked you due to suspicious behavior it's because your activity reflected exactly that. Which wouldn't have happened if you had only tried to purchase a couple of times, even if you had used different email addresses. Again, I understand that you were frustrated by the failed attempts and that you simply wanted to make your purchase. But as a Software Engineer, I'm sure you can also understand how our automated system would assume that several purchases made in a short period of time from the same source using different attributes can be taken as suspicious.
After your contact, we can get an idea of why this has happened but for an automated system, these attempts just seem like someone is trying to work around our security limitations. So, it ends up blocking the account to prevent it from being used without the owner authorization.
Now, I also know that you have contacted us and have stated that you are the owner of the account. But I'm afraid that simply not enough. That's exactly what someone that gained access to your account would tell us. I know that an experienced user like yourself has their own ways to protect your data and that what I'm saying may seem like silly excuses. But I ask that you consider that not all our users can protect themselves as you can. Most people still don't know how to protect themselves online. So, in order to resolve these sort of situations, we really have to go through the inconvenient process of review we started with you.
You preferred not to go through it, which is totally understandable. We just ask that you please try to see why we have to request it in the first place.
If there's anything else we can do for you, don't hesitate to let us know.
Amber,
Customer Support
Interesting how I got a reply having posted on here. It was a standard reply that didn't progress the situation but a reply at least. Now 29 days they've had my money, surely a refund doesn't take this long considering I've even had Microsoft prove the code was used and not by me?
Hello once more Paul,
Please note that our Customer Support team and our Social Media teams are two completely separate units. We cannot control which inquiries get viewed and processed first, but what we can do, is try our best to locate your order or help inquiry and make sure it gets prioritized by our support specialists rather than them simply being in their regular queue. If you were to refer to our previous comment and provide us with an order ID, we'd more than gladly aid you in this endeavor. In the meanwhile, we can only kindly ask you for your patience while our agents work on resolving your issue along with a volley of new inquiries.
Sasha Ford
Eneba Team
Disgraceful company. Sold me a code for Xbox Ultimate which had already been used. I raised a ticket (as this is the only form of contact) to which they eventually replied asking me to get Microsoft to prove I hadn't used it. I did this and sent them the proof, after which they stopped responding and haven't answered any messages for the last three weeks. AVOID AT ALL COSTS.
Received a code that didn't work, it is now over a month later and after providing screenshots and proof of everything, there is still no progress being made. It seems all the protection is there for sellers and nothing for customers. Just getting repeatedly told to wait for a resolve from a non-responsive seller.
Hello, Adam,
We're sorry to hear that your Eneba experience isn't living up to your expectations. We'll be more than happy to assist you in reviewing your customer support case along with our specialists and narrowing down on what's going on and how can we wrap it up nicely for you. For that, we need to locate it first. So, if you're reading this - please update your review and provide us with your support ticket number (ex: #1234567) and order number (ex: o-*******)
We'll be waiting for your response, so we could solve this together!
Sasha Ford
Eneba Team
Every time your transaction fails, they tell you its on our end, so refund has been issued. You won't get note from PayPal regarding the refund and which they didn't started. 4 transfections failed because of their system only 1 refund I got and they tell you in the email that it will take up to 28 days which is a lie as I get refund from any other sources in 3 days. Stay away from this website as it's very risky to get your money back and it has been 3 days and still no respond from their team support regarding my last refund which I lost 15 dollars.
To Amber: No sorry but you guys are thieves because if you guys really started the refund Paypal will send a message stating that a refund has been started but in your case Eneba didn't and will never do as people here said good luck getting your money. It's ok it was only 15 dollars that I lost and I have warned my friends and others not to make any purchases from Eneba.
Hello, Imad!
Thank you for taking the time to leave us a review! It seems like you have experienced a technical issue and your orders might have failed to process. Don't worry - if your orders were canceled, those funds are reserved and when your payment provider confirms that the payment was not completed the funds will be returned to you automatically. It will not necessarily take 28 days - PayPal refunds take anywhere from a few minutes to a few days, and only in edge cases it can take longer.
Our support agents usually answer tickets in 1-5 days. The reply times change on a daily basis as we are receiving different amounts of tickets every day, so it is only an approximate time estimation. They have to answer all tickets from the oldest to the newest, doing otherwise would be unfair to other users.
If you have already submitted a support inquiry - we'd love to review it! Provide us with either your support ticket number or your order ID - that way we'll be able to locate your order/support ticket in our system.
We will be waiting for your response!
Eneba Team
I was sceptical about it at first because of some reviews I had found across the internet, but I gave it a try... Got my key at the moment of payment confirmation, cannot say a bad word about it. The site was recommended to me by one friend and I am glad I heard about this. I will use it in the future, I believe that I won't experience any troubles.
Hello Marián!
Thank you for an excellent review! Great to hear you've had a wonderful experience with us and we have managed to subvert your expectations!
We hope you come back again soon for more great deals and offers! Cheers!
Seth Morningstar,
Eneba Team
Deposited $40 into my account + a 86c transaction fee (happy to pay) but only $4 was deposited. Apparently the 86c fee is for $4 not $40. I sent them a screen shots of everything and they have admitted an error on there side has happened but due to there t&c i refund is not possible. Wow! Avoid them if you don't want your money stolen!
Hello, Reece!
Thank you for your review. We would love to investigate this further to troubleshoot and find a way to help you in your case! In case you already had a case open with our customer support team, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).
We'll be waiting for your response, so we could solve this together!
Regards,
Eneba Team
So I went to shop at Eneba on 6/11 because I thought it was safe based on Reviews but guess what I went and bought a 100 dollar psn card from their website. And as soon as I got it I went to the psn store to redeem it. It says that voucher is incorrect and does not work. So I went through the hassle of sending them screenshots of everything and proving from PlayStation chat the guy said he has no record of that code being activated or existing. 3 days pass and still no response. If you want to never see your money and lose almost 100 dollars shop here.
Hey there Dino,
Thanks for reaching out to us about this. We'd be more than glad to assist you in resolving such troubles. In fact, we're grateful that you've already made a support ticket with our specialists - that was the right thing to do. We can check in with them regarding your case, but for that we need to locate it first. Please update your review with either your support ticket reference number (ex: #1234567 of your order ID (ex: o-*******). Please remain patient - our support team typically functions on the slower side during weekends and non-business days, but they will always undoubtedly respond. So, let's solve this together!
Regards,
Eneba Team
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I'll kindly note that we are currently experiencing heavy support traffic, therefore response times are higher than usual. I'm glad to hear that you had a good experience with us and we're glad that you have taken the time to inform us about this incident - our dedicated Customer Support team is more than glad to help you sort it out. If you wish to speed up the process or reopen the case for further investigation, please feel free to update your review with either the number of your ticket or the ID of our order (which goes as something along the lines of o-xxxxx) and we'll have someone look into it!
Make sure to check your inbox for any updates from our agents.
Barb Wilde,
Eneba Team