I usually purchase UC through Midasbuy and spend over £100 every month without any issues. This time, I decided to try Eneba, but it's been almost a full day and I still haven't received my UC. I emailed their support, but they only replied after 12 hours — and I'm still struggling to get my UC. This is extremely disappointing, especially for someone who regularly makes purchases. I expected better service. The delay and poor communication have completely ruined my trust in this platform. Definitely not using Eneba again — sticking with Midasbuy from now on.
My experience with Eneba was unfortunately disappointing. I pre-ordered a game expecting to receive the key on time for the release. Instead, I received the key 24 hours after the official release date. Cancelling the order was not possible during this time, even though I had not yet received the key. The customer support was also unable to help me and did not resolve my issue satisfactorily. Overall, the process for a pre-order was disappointing and the service was not satisfactory.
I purchased a €50 Steam Gift Card key from Eneba for €65, only to find out that the key was already used. When I contacted customer support, they refused to provide either a replacement key or a refund. Extremely disappointing experience – I expected much better service. Be cautious when buying from here, as you might not get what you pay for.
I received a used code. They did not respond to an error report. There was no solution. They don't even respond to messages.
Purchase a few Binance keys. All worked fine but when I complained about one of them not working and requesting to be replaced after several attempts to activate it and providing numerous proof of a faulty digital key, Enable not only showed complet incompetence in dealing with costumers as they run me around in circles via emails as none of their staff knows how to read up previously conversation within an open created ticket but they keep repeat same rubbish to me and not resolving the issue or offering a refund as clearly stated on their app as if a digital key is faulty I'm entitled to a refund. Completely incompetent and theirs. Don't trust them!
In UK we have laws which entitles costumer to full refund and as the purchase was done from UK regardless is digital same law applies. Eneba breaks the law! DO NOT TRUST THEM
I had never heard of this company until I seen my bank account had been withdrawn from by them. When I contacted them they were unwilling to even address the issue. They stated that they would not issue a refund. They are scammers and it has caused me to file a report with state and govt. Law.
Stole £25 from my Paypal. Sent me an email to say "your order has been confirmed", but the thing is that I didn't order anything from this website for almost 2 years! Customer service was not responding until I left a negative review on Trustpilot website. All they say is that they cannot help. No refund, no order cancellation, nothing. It's a scam. Read the reviews on Trustpilot, half of the people say their code didn't work and Eneba refused to refund them or offer a new key. So it is obvious they must be scamming people. Shocking customer service. They said they cannot help and closed my case without me even replying to their last message! Then sent me a link to rate their "support"! Avoid this website at all costs. You have been warned.
Hello, Zuzi.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had simply chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is simply unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Regards,
Amber J.
Watch out if you need invoice from this lithuanian company. As a EU consumer asked for a invoice after a purchase on eneba.com and they refuse to send it.
I understand they are not direct seller but all purchases are made trough this company.
Hello, Cosmin,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. Also, you can easily request an invoice on your account at my.eneba.com. The seller will deliver the invoice in 30 days. You will be notified via email, as well as will be able to find both the receipt and the invoice on the 'details' page at my.eneba.com.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I was forced by a scammer to pay through this platform. The support team of eneba shows no willingness to track who claimed this gift card to track the scammer nor to cancel the card and refund me the money
Hello, Stefanos,
Thank you for bringing this to our attention! In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
I bought 6 xbox live cards from this site awhile ago. Only used 1 on the day of purchase and was saving the other 5 for later use when needed. When I went to use the other 5 they are already used... they are saying they habe been used and will not refund or replace the codes even though I did not use them. They resold the codes after selling them to me and someone else used them! They made double profit buy reselling codes I was saving for later use! Do not buy from them and think you can hold onto codes for awhile. They will sell then again to make more money and screw the first buyer out of everything!
Hello, Aaron,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. I'm sure that if you obtain additional information about the used keys from the platform's support colleagues could investigate it further.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I purchased three 30-day Xbox Game Pass Ultimate codes from seller gamemania. They were non-stackable codes; I had to wait for each to expire before using the next. I used the first two without a problem. When I attempt to use the third code after the second month expired, I found that the code had already been redeemed. I provided screenshots of my Microsoft account and the chat with Microsoft confirming that it wasn't used in my account. Eneba refused to refund the purchase because the code was used after my purchase. They said that the seller has ways to confirm this directly with the publisher, which they "could not ignore". Considering that I know for certain that I neither used the code nor gave it away, I believe that gamemania resold my code.
You can buy legitimate keys through Eneba but customer service will not help you if you get ripped off, even if you provide proof.
Hello, Katy.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed.
Thank you for your understanding.
Regards,
Eneba Team
There was a charge made to my card from this site. I never authorized this charge. I've never even been to this site. I was never emailed an invoice or receipt of the purchase, so I wasn't even aware of the charge being made to my card. When I asked for the email address associated with the purchase, they refused to give it to me, even though it was MY card that was used for the purchase. Seems really sketchy to me. No invoice, no email address provided. Makes me believe the people at Eneba conducted this fraudulent activity.
Hello, Serra.
Thank you for informing us about this situation. Please note that our marketplace, as a platform, is a place where we provide the ability for individual users to make purchases directly from our verified and trusted sellers. Our marketplace is not able to make purchases for anyone without their knowledge and if you had experienced an unauthorized purchase on our website with your payment details, it does mean that your payment information was accessed by a third party, who had chosen to make the purchase on our marketplace via your details. For such cases, we strongly recommend to reach out to both your local law enforcement and your payment provider to report them and attempt to get the situation resolved via these means, while our support team, if the key is already viewed, is unable to issue a refund directly per our standard marketplace guidelines. After you make contact with any of the respective parties, please do let them know that they can also contact our team directly from their side and we will provide with any information that might be necessary for both their investigation and helping out with providing a resolution.
Amber J.
Eneba Team
Decent site if everything works, but once there are problems their support won't help you at all getting your money back. Sending the same pre-written responses every time you open tickets and not responding to follow-up emails.
Lost $50 by pre-ordering a game...
Hello,
We're thankful for the time you've taken to write this review and inform us about your experience. Our Customer Support currently has an increase in their workload, so replies may arrive slower than usual. Colleagues are solving each issue from oldest to newest and I can assure you it's just a matter of time before they'll reach yours.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I purchased 3 Roblox cards for my daughters for Christmas 1 redeemed the other two didn't work contacted the company they sent me to Roblox to do as they commanded did everything they asked and more was told since Roblox want tell them about the redeem the seller automatically wins I am a liar not new codes. Even though I showed proof no Roblox where ever redeem to the accounts.If zero stars was a rating that's what it would be never buy from this company but do become a seller you can sell fake useless products and get paid.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the products you had purchased fully matched its provided description in its product page and were redeemed after they were bought. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed and used.
Thank you for your understanding.
Amber J.
Eneba Team
My son got directed to purchase FIFA 24 via some stupid instagram post...ended up getting charged twice by this place, figured out how to log into it and found out we were charged for two european STEAM gift cards. Complete scam. I'm filing a fraud chargeback with the bank first thing monday.
Hello,
Thank you for informing us about your experience. These types of issues are best handled by our designated Customer Support team. They are always on stand-by and willing to help you resolve any concerning case. If you still haven't contacted them, please reach them by creating a ticket here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Probably one of the better stores around. If you want to save up a few bucks, this is a place for you (speaking about PC only, though, haven't tried anything else). They are quick and it's easy, with new payment methods being added. So yeah, so far so good!
Please understand that the majority of positive reviews here are fake. Bought 2 PS Plus codes from these scammers and neither have worked. I contacted them for a replacement or refund. Slow response from them but they required me to provide many screenshots from my account of proof (understandably) which I did. They then required me to go through a long and complicated process of trying to get sony to confirm when the codes were used. ALL this so they could rob me of my $60. I would DEFINITELY advise caution. You would be approached by a "support team" with fake names ("Mark Stormborn") and they will waste your time and steal your money. Avoid this site, my experience is not unique. Do not trust them at all.
Hello Dante,
Every single review, be it a positive or a negative one, is left by our customers at their own free will.
The process you are going through right now is a standard procedure to investigate the issue and have a confirmation from PSN themselves, before we can offer you a solution. We kindly ask you to follow provided instructions, so we can help you resolve this issue!
I've also contacted you via Sitejabber regarding this matter! Make sure to check your inbox.
Dustin White,
Customer Support
Just awful company.
Bought game, received not working key. Had to go through immensive hassle with their support, and still did not get my money back. Stay away from these scammers.
What a waste of time and energy trying to get my money back that they just stolen from me. I wonder if this is even legal that they are doing.
Edit:
No Amber, you are lying.You are not glad to help anyone. Your support team don't want to solve any problems. You should be ashamed by spreading these lies in name of your company. I believe that you could do better than that, there are so many wonderful jobs around where you can actually help people. Why did you decide to work on such a company? Why are you helping them steal money from people?
Hello, Alexander!
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the seller's side with their inventory/stock and thus, such issues can occur at not the most appropriate moments. However, we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you have already created a ticket with them, you can always edit your review and provide us with the number of your ticket (#2xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
I'll be waiting for more details from you!
Sincerely,
80% of codes which are given to you will not be working. They will hit you with a "please note we dont provide the codes, just sell them"
Pretty lame
Just want my money back and quick cuz i gave proof so its not even that hard
Howdy Bas,
Thanks for reaching out to us here. While we appreciate your honesty and we can confirm that we do not, in fact, provide you with the keys sold on our site - we are just a platform for our vendors to do sales on. We would also like to ensure that your Eneba experience isn't tainted by a few measures of human error from the vendor's side. Our support team has been through a tough high season this last month and with the holiday weekend passing us a leaving a figurative-mountainload of new help requests, it's only natural to expect delays between replies. However, we can assure you that our specialists will more than gladly help you get to the bottom of things and either get you a new key or at least your money back, provided you cooperate with them in providing the necessary proof that we must present to the vendors when such issues occur.
Additionally, we could check in on our customer support team if we had more details about your order. The best type of info you could provide is either a support ticket reference number (# followed by 7 digits, ex: #1234567) or an order ID (a short 7 symbol code, starting with "o-" can include both letter and numbers, ex: #o-qwertyu). These metrics are exclusive to you and us and won't reveal or grant any one else any access, so feel free to update your review with them or just contact us in private and let's solve this together!
Sasha Ford
Eneba Team
For whomever replies to this, it's request *******.
I tried purchasing a $50 Steam Wallet Key for my friend in the US. I was instead sold a Used key, emailed eneba about it. I was basically told that they have contacted the seller and will get back to me once they have done so. It has already been 2 days which I was advised not to wait for more than.
I even emailed them asking if it would speed things up if I applied for a refund instead of a new key but no...
Both me and my friend are disappointed as he and his other friends have used this site several times, while it was my first time only for this bad experience to happen... This is just unacceptable.
Hello,
We understand that as the first time purchase, this experience isn't great for sure. However, please understand, since there is an on-going investigation with your case, it takes some time, to get it resolved.
Both replacement and refund process is the same, we first need to confirm all the information, before being able to offer you a solution, whichever you would prefer in that case. Since you already have a ticket created, rest assured, one of our agents will make sure to help you resolve it.
Amber,
Customer Support.
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Brandy,
Thank you for bringing this to our attention! From the description of your issue, I can understand that your payment details were used without your authorization. In this case, I urge you to immediately contact your local law enforcement responsible for digital crimes and your bank/card issuer as they'll have procedures to resolve this matter and secure your account, so such situations won't happen in the future. Our customer support will cooperate with the institutions and provide all the assistance and information needed for this investigation.
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.