I purchased a key for a game for $30 I never played before and got banned when I tried logging in. When I provided the proof, they just wrote me off and tried to say it was a coincidence and that it was not their problem. Scam company avoid this site at all cost! Customer support is useless!
Ever since I discovered this shop, I get all my games from them. So far I have bought 3, and all of them are fine. Have yet to try the game time cards, but I trust they they also work. No bad experience! (They also often hosts sales, so that's a plus).
I personally recommend the site. All the games I got from it were fine, they didn't cost me an arm and a leg, and theirs customer service were responsive as well (I once panicked about the key, but it was just false alarm). I truly am happy with buying from the website
The Key Code I purchased didn't work. I tried it from my console, the app, and the microsoft website. The process to file a ticket requires far too much information. I would 100% not recommend Eneba. Thankfully Im only out $15. Ill just dispute the charges on my Credit Card.
Hello,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our suppliers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues. Please understand though, sometimes it takes longer to investigate the cases as we need to confirm all the details, before providing you with a solution.
Dustin White,
Customer Support
Poor service, seller sold me a used code and refusing a refund/new code.
I will be staying away from Eneba in the future. I purchased some gift codes from seller Digital Keys and a higher value one has already been redeemed on someone else's account. I informed Eneba straight away, literally within a few minutes of the order going through, and they passed on the information to the seller who has told them that the key was unused, which is false. I have gotten back in contact with eneba with further proof the key was used before my purchase. They replied that the sellers photo of a physical gift card is solid proof the code was unused and therefore they still won't issue a refund, even though I have proved that the code had already been used on another account when I tried to use it. This is really disappointing support and I am £45 down. It is a shame as Eneba has been good in the past, I have placed many orders, but this experience has been poor and I will not be making anymore purchases in the future.
Hello.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched its provided description in its product page and based on the sellers information, was activated after it was purchased. Refund or key replacement is only possible in these cases:
Key hasn't been viewed.
Key is invalid.
Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen. If either of them are not applicable, our support team is simply not able to provide any additional resolutions, due to the nature of digital keys and the inability of neither our support team, nor a seller to revoke a key after it has been viewed, or already activated.
Thank you for your understanding.
Amber J.
Eneba Team
This company went in my cash app account and took two payments that was not authorized the first two they tried to take $258 and then another $60 which was declined and it went back in and took two payments of $9.97 and $9.90 that went through I've never heard of this company I never dealt with this company customer service has not yet to reply back to me Actually I don't even know what this company is I will keep writing a bad review until someone contacts me and rectified this issue
Hello,
Thank you for bringing this to our attention! You won't be charged by our company unless you're buying from our marketplace, so it seems that you could've been a victim of online fraud. We urgently encourage you to get in contact with your local authorities and inform them about this situation as soon as possible. Also, colleagues from the customer support team would be glad to lend you a helping hand regarding this situation as well - please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
I have bought the GOTY edition, but what i got was the standard edition. I opened a ticket to eneba support team since yesterday an a whole day after nothing came out of it. Based on the other reviews i will not wait for a whole two weeks to get my money so i will open a ticket on PayPal and see where that gets me. I have used eneba 3 times before and they were great, but this happening now is shady.
Update: The support team have contacted me and refunded my purchase
Hello,
Thank you for letting our team know about your issue. I can assure you that our team does not intentionally avoid replying to you. As of late, we are experiencing an increase of new tickets made, and it takes time to take a look at them all. Sometimes mistakes happen and sellers post the keys that are faulty, yet our team is always ready to help you with that. I really appreciate your patience, while our support agents reach your case. You can reach out to us on Discord or Facebook or any other social platform that we are present on to speed up your resolution process. I hope that this helps, and I hope for your message soon. I wish you a great day ahead.
Don Jon,
Eneba Team
I bought the wrong game from then on accident, and nothing I tried worked for getting a refund, not even permanently deleting the game from the Steam library and showing them proof of that. Now I have no game and they get to keep my money.
They lost me as a customer and I hope they lose everyone else too.
Hello Amit.
Thank you for your review. It appears that our team has fully investigated the case and confirmed that the product you had purchased fully matched it's provided description in it's product page. Please note that all of our product descriptions always properly describe what will be included with your purchase and once a key is displayed, our support team is not able to provide you with a resolution. Refund or key replacement is only possible in these cases:
-Key hasn't been viewed.
-Key is invalid.
-Key has already been used before the purchase happened.
Those are absolute conditions for refund to happen and in your situation, the key was fully redeemed, working without any issues and you had simply chosen to delete the game from your account under your own volition in order to inquire for a refund.
Seth Morningstar,
Eneba Team
I got my cousin the entire collection of Mario games (select titles, of course) for his birthday. The keys arrived almost as soon I paid for it, all worked and we safely downloaded the games to his console. The best thing is that the entire gift didn't cost us as much as we could have paid elsewhere! I stand by this website.
Pretty shoddy. Tried purchasing Stellaris Ultimate bundle, received invalid activation key. I reported it immediately to Eneba, then reported it to PayPal and my bank as possible fraud on Eneba's part.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
If I could, I would give this scam company 0 stars.
Firstly, they sold me a used key. After several mail conversations back and forward (with too long response times), I finally got a replacement key, which was ALSO used!
Now it's the third time I have to take print screens and send to them. Really too much effort for a game, but I will not give this up until they give me a god damn working key.
I may change this review if they send me a working key within a REASONABLE time...
Edit:
They now contacted me and wanted additional screen shots of the DLC list... for a game that I don't own. What a damn joke.
Hello Johann S.,
I'm sorry for the inconvenience this has caused you and thank you for providing more information, I was able to find your ticket.
As I was checking it, I see that the issue has been confirmed and resolved, the refund was issued.
If you have any more questions, don't hesitate and contact us.
Amber,
Customer Support
Found from a quick Google search looking for WoW: Shadowlands sales and Eneba (and Stock Supply) had a competitive price. I decided to go for it based on other reviews and I can say my experience was fast, easy, and my digital key was ready in moments. Very happy customer and would recommend!
Hey there Eric,
Thanks for the lovely review and rating - we really appreciate it! We strive to make Eneba a simple and easy to use platform for all gaming needs and we're pleased to hear that you experience it exactly like that! We hope to see you come by again, be it for more WoW game time or other products. Cheers and Happy gaming!
Sasha Ford,
Customer Support
I bought a key for wwe 2k17 and when I tried claiming it, it said it had already been used. I contacted Eneba about it and provided screenshots but they said "the exact time for resolution depends on the seller and the amount of the current cases they have." It has been a day but I'm really not too sure how long this process takes. The reason I'm giving it 3 stars is because they still could give me another key, but as of now I still have yet to get one. The extra steps to this process are also very tedious.
Hello Dustin,
Please bear in mind, we do not sell nor make these keys ourselves, we only offer a marketplace for our sellers, to sell their keys at.
On rare occasions, there can be a mix-up on the sellers side and these issues happen, however we're more than glad to help you have this resolved and our customer service team is always standing by to work out such issues.
The reason, why we can't immediately provide you a replacement key, because we need to investigate this issue with our seller, before we can provide any solutions for the case. Rest assured though, since you have already provided us with all of the requested information, we will get back to you as soon as we have some news for you.
Jax Hendrix,
Customer Support
It's a new video game marketplace with cheaper prices than other websites and I have to say it looks very promising - payment was quick and easy and the one time I needed help customer support was very quick to respond and guide me through the process.
Sell you a code that 16 digits when Xbox and Ubisoft both require 25 digit codes can't get a refund never buy anything without making an account first because you have to make an account to file a refund then your purchase disappears thank God I screenshot everything. For all those who have been ripped off search Facebook and the company's name I started a page to try to get our money back
Hello Roger,
We're more than glad that you've brought this to our attention. Please remember that Eneba does not publish, nor do we sell any of the games/subscriptions that are offered on our site, we simply provide a platform for our vendors to sell their keys at. On some, rarer occasions, there can be a mix-up on our vendor's side when such issues happen. However, there is nothing to fear as our dedicated Customer Support team is more than glad to help you sort it out. If you haven't contacted them yet, please reach them by creating a ticket here:
https://eneba.com/support
Dell Cherry
Eneba Team
If it works, it works. If not than kiss ur Money Goodbye u never get it back. I got a duplicate code and even after providing the proof they asked and after weeks nothing. They just point at the supplier and they refuse refund or replacement until the supplier says so. Only way to get ur money back is PayPal and don't wait longer as 2 days it's not worth it. If you don't get it by then, well my guess you never will.
Hello Jason,
I'm sorry for the inconvenience this has caused you. I was not able to find your order or your ticket in our system, so we have sent you a private message through Trustpilot. Please make sure to check your inbox, and we'll be expecting your reply, so we could look into this issue that you are having.
Amber,
Customer Support
I have mixed feelings about Eneba. I had some problems with the service before. But maybe it's just my experience, I heard different things about it from different people. I guess you can try for yourself and decide.
Hello, Laurynas,
If you've run into some issues at our marketplace - please create a ticket here at eneba.com/support and our Support Team will happily assist you! Our team is doing its best to resolve any matter that occurs, so our customers could get the best experience while using our services.
Amber J.
Eneba Team
I purchased a game 16 days ago from there. They sent me a key that had already been used. They asked for screenshots of my library and licenses which i provided almost 10 day ago. Since then they stopped responding to emails. DON'T BUY ANYTHING FROM THEM. They might have cheap prices because that's what they want to achieve, to scam people. Avoid this store.
Hello Dimitris,
I'm sorry for the inconvenience this has caused you and thank you for providing more information, I was able to find your ticket. As I was checking it, I see that as per your request, a refund was issued to you through the payment method that you used. We have provided you with more information regarding the refund time on your ticket, so please make sure to check it.
Amber,
Customer Support
Scammed...
Purchased a £50 Nintendo switch gift card and when it was received and inputted into my device I was told "this code has already been used"
I let Eneba correct the issue and supplied all evidence they required... but nothing got done. Thank god I paid using PayPal where I now have opened a dispute against them!
Would not recommend
Hello, Matthew.
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! And if you have already created a ticket with them but have not yet received a response from their side, you can always simply edit your review and provide us with the number of your ticket (#1xxxxxx) or your order ID (o-xxxxxxx) and we would be more than happy to forward it to one of our agents for a swift check-up of the situation!
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Tried to buy a key recently but as the purchase was being made there was an error, therefore I did not get the key, yet money got reserved on card. Wrote 2 tickets about this and both were exact copy paste replies "This has been resolved" etc. I'm not saying Eneba is a scam but I'd like a little more help from the customer service, atleast let me know when I'll get the money back and so on.
Hello,
Thank you for informing us about your experience. On quite rare occasions, there can be a mix-up on the sellers side with their inventory / stock and thus, such issues can occur at not the most appropriate moments. However we're more than glad to help you have this resolved and our customer support team is always standing by to work out such issues! If you haven't already done so, please simply create a ticket with them via this link here:
https://eneba.com/support
In addition to this, if you would like to get in touch in a more personal and swifter manner, you can always also reach out to us via our social media platforms too, which we have a few to choose from, based on everyone's preference!
https://twitter.com/eneba_games - our EN Twitter page;
https://twitter.com/eneba_es - our ES Twitter page;
https://www.facebook.com/enebaglobal - our official Global Facebook page;
https://www.instagram.com/enebagames/?hl=en - our official Global Instagram page.
All of our members on these pages are here to help you out in just a bit of a more swift manner, by giving your issue a quick forwarding to one of our support agents, whenever such an option is possible for them!
Please make sure to use these resources to your own advantage and we can assure you that your issue will be resolved as soon as possible!
Amber J.
Eneba Team
Overview
Eneba has a rating of 1.7 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eneba most frequently mention customer service, gift card and game pass. Eneba ranks 1276th among Video Games sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey there, Daniel,
Thanks for reaching out to us here as well, and sharing your Eneba experience. We're saddened to hear that you've gotten your account suspended whether it was in regards to your key activation or not. That being said, our customer support team is only human and we're not beyond owning up to our own mistakes. We'd love to investigate your issue from the ground up, we just need to locate it first. So, if you're reading this, please edit your review and provide us with either your order ID (ex: o-*******) or your support ticket reference number (ex: #1234567). Let's solve this together!
Regards,
Eneba Team