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I made a few good purchases on the site, so decided to buy a giftcard and make some more purchases. Bad idea... the card would not redeem and I was told through the chat help that there was a limit on monthly spend - what kind of retailer stops you spending money - especially with their own giftcards?
I queried why this wasn't mentioned on the site and was told it was in the terms and conditions, so I checked them - no such condition.
Then I was told that it had been removed from the terms and conditions but I still had to wait another 25 days before I could spend the giftcard.
So I now have a perfectly valid, genuine giftcard that I can't spend or even get a refund on.
Very deceptive practice by the website, I think I'll be taking this complaint further.
Tip for consumers:
Do not buy giftcards
I've bought a lot of game cards from this site, never had any issues except for when I was in error and the customer service team were great(and fast)
Verification is a bit of a pain, but simple to do and necessary I suppose.
Highly recommended
Hi Paul M.,
Thank you so much for taking the time to leave us a review! We are glad that your online shopping experience with us managed to make it a positive experience for you! We always strive to provide the best level of service to all our customers and knowing that we have managed to extend what we always aim for to you has no doubt made the rest of our week. We look forward to your continuous support!
Cheers, and have a great day! Many thanks for the review once again.
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Hello,
It's true, there's a monthly limit on the amount, that can be redeemed monthly. Gift cards are often used to scam, therefore this limitation is set.
We understand, that it by no means is perfect, but since gift card is valid and working, you can just wait it out and purchase the product later or can use it with another account, if you really want to buy something now.
If you want to purchase something on Eneba, there's not much of a reason to keep buying Eneba gift cards, you can use a different payment method and buy products directly. Gift cards are meant to be gifted not to be overly used.
Jax Hendrix,
Customer Support