I purchased an item around 2 month ago. It hasn't even shipped yet. When I emailed customer service, all I received was an automated email. They also state that they don't cancel orders or do refunds which is absolutely ridiculous to me. I don't know of any business that doesn't do refunds. COVID should not be an excuse as to why it's taking up to 3 months for products to ship. I've ordered from many websites/stores during COVID and I have never experienced this. Do not order from this site and save your money!
There product are un safe i am not sensitive to most products but i droped the brush of one of the gel polish i ordered from him on my pants i have extreme burns on my legs from it now. Used the foil gel on 1 client and she got burns around her finger from it just being on her nails. I am a professional nail technician and will never support this company again
I ordered $80 bucks worth of products on may5th-2020, still no package or email with an update... This man is insane if he thinks he is going to get away with this crap. Some of yr customers just may know people in high places.
I placed my order in March on the 14 and never received any updates at all. Contacted the company to which I received a pregenerated message about long shipping times. Well I waited and now it's been well over 3 weeks. No shipping message just constant daily spam. I will never order from here again.
I placed my order on April 25,2020. Today is May 31st and I still have no received any updates stating my order has been processed. I emailed customer service twice and received an auto response stating the order could take 20 business days to process which has past. I'm so annoyed and tired of waiting. I notice Max is currently posting nail videos on his IG page but has not addressed all the customers that paid for products and still have not received anything. Very unprofessional.
I will NEVER order from this company again. They are quick to take your money but they never ship your product.
It has been 21 days today and my product has still NOT shipped. I have emailed them twice and just get an automated excuse about what orders they are working on ( and it never changed numbers)
Ordered in early June, it's been 54 days. They have still not processed my shipment for my order. There is absolutely no customer service, they are of no help and are unresponsive. This company will take your money and run, order at your own risk. It's not worth it.
The wait is very long but the products are great, I love everything I've tried so far. My may 5 th order took 11 weeks to come and I have several other orders that I know will also take the same. I've emailed customer care twice for general questions and I didn't receive a response (unless I missed it but I searched my inbox multiple times and haven't seen one). They were just questions about products. I have not had any issues with any of the products I've ordered so far ( three orders and spent over $300 on them not counting the orders I'm waiting on)
I don't like how if a package is lost he has you file a claim with Usps and wait for Usps to reimburse you. I feel that his company is big enough now to send the customer a replacement order and then file the claim themselves with Usps.
Like I said I love the products but the wait is horrible. If the wait was short 90% of the negative reviews wouldn't exist.
I brought $40 worth of products from them in July and I never received anything not a tracking number nothing they refuse to refund me my money. This guy is a joke and is extremely unprofessional. I will never buy from them again and I will file a complaint with the better business bureau. I strongly urge everyone else having the same issue to do the same
I ordered my order back on May 8,2020 have called them numerous times and emailed they refuse to say what order number their on. They keep saying two to three more weeks but it's now 07/15/20 and still nothing and refuse to give refunds! Stay away!
As you can see from the photo I placed this order April 25,2020 and still have not received my order. It has been more than 18 business days and still nothing. Sent my first email on May 9th, and received that lame response about 18 business days. Sent another yesterday - NO RESPONSE. Don't ever buy from this site. You will not be happy. If I could give a Negative 5 stars that would still not be enough. Will talk to my states Attorney and bring up FRAUD charges,
I placed an order of May 4,2020, and here it is July 3,2020 and I still have not received my order. I have sent several emails and the only answers you get is "still working on orders". They do not give refunds and will not answer their phones. They need to close their doors! And this company need to be reported.
Instead of posting a long winded review on why you shouldn't waste your money, time, or sanity with this company, I'm just going to attach a screenshot of Max's reply to my Instagram message to him begging for assistance. I had already emailed and called multiple times to no avail (they sent my package to the wrong address in a bad neighborhood, so it's gone) so I figured my last resort was Instagram DM. Attached is the screenshot.
I've called and emailed. Was ignored. It's been 3 months and still don't have my products! This is unpractical and horrible business practices! I opened a case with the BBB and my state attorney to try and get a refund since the owner max will not give out refunds. The BBB emailed me saying they reached out to Enailcouture but still no answer... max also has blocked me on Facebook and Instagram. This company is a JOKE.
This company is using covid as an excuse to take over 2 months to ship over $100 of products I bought. I've reached out to customer service cause I still haven't receive my order, I can't get a refund either. So now I'm stuck with no money or product. Their customer service is terrible, they don't answer emails. Max is entitled and talks down on customers in videos. This company is a joke
Yes it did take a long time from ordering to ship but once shipped it was to be with in days. I was missing an item but I wrote an email with pictures of what I received and my shipping slip. The next day I had an email saying the will not only send me my missing item but send it with my other order that was just placed and ship them out ASAP. Be patient they are doing everything they can to get to your orders and have amazing products and great company.
I ordered from this company in May. I haven't received my items or even an update. I'm being told by auto email reply, that my order hasn't shipped yet... but that I can't cancel or modify my order. This is the worst company I have EVER dealt with!
Placed my order on august 5th, it has just arrived today october 13th. I ordered two sets of premade nails, both were supposed to be pink/pink glitter but i received clear sets of the wrong shape. I only spent $40 so not as much as others, but i am a teenager so this is kind of a loss for me especially since i ordered these specifically for the convenience of not having to paint them myself. Also, they are super thin and smell horribly of chemicals! I wish i could comment on his instagram to warn others but he clearly just deletes any negative reviews on social media. My family owns a business so i am more understanding of these things but still we would never ever treat our customers like this!
They delete any and all negative responses off their social media. I ordered my product June 16th, 2020. It's been 3 months nearly and nothing. This company is the biggest joke. Even if it comes from out of country - covid is no longer an excuse, I still receive products from China in a timely manner (at most maybe 6 weeks).
DO NOT ORDER FROM THEM. I would never write a review but this company is a huge joke. Save your money and order from a professional company, or buy individually off AliExpress/amazon. If your business depended on their product, pff good luck.
There's a no refund policy, no cancellation and no email response. What does that tell you about a company? Horrible.
I was SO excited about these products when I first ordered. Everything looks so cute, and pretty, and I ordered a few limited edition items as well. It has been two weeks and my order has not even been processed yet! I am really hoping they process and ship my order soon. I am in the US just like they are, so the problem is not with me. I really want to do an unboxing video on youtube, so I'm hoping these products are spectacular because right now, based on processing time alone, I would not recommend. For me to change my mind, these items will have to be pretty amazing.
I placed an order 2 and a half months ago, and it still hasn't been shipped... They don't give refunds! Wtf? Is Max the only one excused from the law? I wish the company would go bankrupt. Wouldn't recommend purchase to anyone.
Overview
Exclusive Nail Couture has a rating of 1.9 stars from 174 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Exclusive Nail Couture most frequently mention customer service, business days and kiara sky. Exclusive Nail Couture ranks 100th among Nails sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members