Yes it did take a long time from ordering to ship but once shipped it was to be with in days. I was missing an item but I wrote an email with pictures of what I received and my shipping slip. The next day I had an email saying the will not only send me my missing item but send it with my other order that was just placed and ship them out ASAP. Be patient they are doing everything they can to get to your orders and have amazing products and great company.