The same experience as all the other reviewers. I discovered Infurn from a very appealing advert in a well known glossy magazine. How are they still being allowed to advertise in reputable magazines and cause misery and frustration to so many people? Would suggest that anyone spotting their advert contact the said publication & suggest that they read the reviews on this company and therefore hopefully refuse to advertise further.
AU-******* - STAY AWAY!
Placed an order in april/march 2013, and was told to get the goods in september. In september they said it would be 8 weeks delayed. 8 weeks later they say march/april 2014. Now they don't even give me a date. I have send 2 emails where I cancelled the order and ask for the money back, and have not got any reply.
Impossible to reach them on the phone number.
After Calling them twice with questions before ordering concerning the Knoll style Barcelona chair replacement straps and being informed, they would be made of real leather and equivalent to Knoll quality. Then witting 36 days I received the straps, after examining them I've discovered they are made of an artificial leather, and it is two pieces glued together to make one strap this is not satisfactory to me. I informed them that I would like to see in the back for a refund or real leather straps, they replied with this.:
"I apologize for the inconvenience. I did inform that the straps are leather, but not a Knoll quality leather as the straps are meant for replicas, which is also mentioned in the product description.
I also checked with the management regarding your concern and unfortunately we don't offer remorse returns.
The firs picture is what they show on their web page, the second is what I received.
Notice the difference in the construction of the two.
I would never do business with them again or would I recommend anyone else.
Infurn.com is TERRIBLE! It took them 3 months to deliver our furniture. Once everything finally did arrive, we opened the boxes only to discover they had given us the wrong color. They are refusing to send someone to pick it up and they will not refund our money. They are ignoring our emails and calls. Stay away from this company!
As stated in a previous and polite review (which was taken down as inappropriate by Infurn).
I bought a piece of furniture in August 2013 with expected delivery December 2013. In short, it was delayed to March 2014 so I cancelled the order on 2 December 2013 and received email confirmation of cancellation and refund.
This company does not deliver the goods and does not refund. Infurn are no longer responding to my queries and remove reviews which are legitimate and honest.
My case is now with my bank and the Police ActionFraud Service.
I've made a few orders now from Emfurn. My last order was a Tulip dining table which was perfect for my apartment and are exactly what I wanted. Could not be more pleased! Highly recommended furniture site!
Order and paid for coffee table in Jan 2014 tried to cancel and get a refund after being told I would have to wait until May for delivery, it now seems they have fled their London office and last week an article in The Guardian stating 100's of customers are experiencing the same thing... total scam
Delivery was quick and spot on. Love the chairs I purchased. It was easy to assemble, looks stunning and very comfortable. I am very pleased with all aspects of my purchase, and would recommend Emfurn to anyone. Customer service was very helpful when I asked about the dimensions of the chair. Buy with confidence!
I am shocked and Appalled by this company! How can they be so unlawful and take money from hard working people. I have emailed 7 times, tried to call them and no reply.
I am going to get my lawyers onto it and call trading standards in the morning.
As soon as i made the the purchase I knew this was a scam and i quickly contacted my bank to cancel the order and i emailed Infurn to cancel the order, I am yet to hear back from them.
I have worked so hard for the money, I am a first time buyer and now i am left £147 lighter in my bank. I don't know how people can be so horrible and take advantage!
You should be ashamed of yourself INFURN
Could someone please post Laurie-Ann B's email so i can contact her directly please and get my lawyers on the her?
Many thanks
It's gone from funny to insulting. First they don't communicate the delivery date or any changes to it - EVER. I've had four delays. Each time I have to learn about the delay by logging in about the time I was expecting my chair. No email. Now it will be almost exactly a year. I ordered on 7-7 last year and the latest new delivery date is 3rd July!
After the second delay I wrote a scathing note to their customer service which generated a call back from a lady who proceeded to tell me how my note made her laugh out loud and had made her day. It was oddly somewhere between amusing and insulting. I'd have been ok with a refund or a different chair that might arrive sooner, but no changes appear to be possible. Bad website, bad order processing, AWFUL communication and terrible customer service.
I've just written off the 200 some Pounds I spent as a sad lesson in online ordering. Should have looked them up on this site first.
Terrible experience, same or worse than many others it seems. Bought product, waited 11months, wrong product arrived, waiting for refund...! Wish I'd seen this site before buying a Chaise Longue from Infurn. One way communication only so they can cutoff communications very easily.
Do not buy from INFURN. They are committing fraud on unsuspecting customers. I ordered a lamp nearly six months ago. They never sent a confirmation and after repeated requests sent a delayed delivery date, and when that was missed two other dates, neither of which was honored. When I called the customer service manager "May Garcia" *******@infurn.com, she said the order was in the warehouse and would be delivered in the next few days. Days turned to weeks, which turned into months. They even issued a UPS ticket, but of course UPS never shipped it because there was no product to arrive at UPS.
These guys have a simple tactic: take your credit card, then delay your complaint so they can use the cash for as long as they can.
Avoid Infurn they are disreputablen! My experience is the same as everyone else on here ie long lead times not revealed until after you have paid, then delays beyond the first and second revised delivery dates. They then agree to cancel the order but have still not refunded the money nearly one year later. This in spite of requests from me for prompt repayment. Avoid.
That's a fake website because they didn't selle your product! Be careful and don't buy to them. They changed the name, before called INFURN and they rob my money
I placed an order but delivery was advised for Jan 2014 so I cancelled before delivery had taken place... that was in November 2013... I am still waiting for my refund. This company is disgusting and to be perfectly honest I don't know how they get away with it... I am putting my energy into hunting them for my refund so wont waste too much of my time here but of course like all the other want to warn people to just STAY AWAY FROM INFURN! AU-*******... Infurn you cant answer this review with "sorry without any order details we can't help you"... let's see if you bother with this one shall we
Infurn has a wide variety of contemporary furniture of famous designers. The online store is inviting and always up to date. I had two good experiences with that company and have nothing I could complain about. The quality is outstanding and also the prices are good. I can recommend them.
If I had read these reviews a year ago, I would have NEVER ordered our table with Infurn... it is an absolute disgrace. We have been waiting for our table which cost £1,200 for a year now, with deliveries being pushed again and again. Everytime we attempt a callback, something goes wrong so actually in all this time, we have NEVER spoken to a Manager to share our experience. The worst thing is, when you ask for a compensation, they offer you a ridiculous bean bag worth £30. Are they having a laugh? I simply dont know what to do anymore...
SHAME ON YOU DENIS HOFFMAN! Bought set of stools in September 2013 - told there would be delays,(there were 3) but told couldn't cancel order. Waited some more, complained at least 8 times, finally got a response offering refund. Guess what April 2014 and NO refund despite being promised it within 28 days and then within 7 days. Reviews from around the world tell the same story. Its a bunch of venture capitalists buying and renaming a furniture company that keeps taking orders but delivers very little. APALLING.
Very very bad, ordered in May 2013, many excuses, cancelled the order after 9 months after the fourth delivery delay, still no money and the company still showing half the order as current. They dont currently respond to contacts.
All the positive reviews I have seen have the same english gramatical mistakes in them, would suspect that it is coming from the same person. Do not trust this site or any positive reviews of it.
Complete scam, they take payment then advise you of a delivery date months away. As the delivery date approaches they keep pushing it back. Eventually when you request a refund, they say it will take 30 days. I've been waiting more than 60 days, still without seeing any furniture or refund.
Overview
EMFURN has a rating of 1.2 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EMFURN most frequently mention delivery date, customer service and credit card. EMFURN ranks 656th among Furniture sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members