EMFURN

[EN #GIG-525-*******]: AU-*******

I ordered a ceiling lamp from this website in August 2013, the delivery date given was between 10-18 weeks.

Now, May 2014, 34 weeks have passed and there is absolutely no sign of when it will get delivered to me.

I have made numerous queries to the delivery date and reason for delay and have constantly been either:

1) ignored without even an email reply
2) have been given some lame reason (delay with manufacturers, delay with delivery, issues with factory etc etc), or
3) been promised a revised date but still no lamp turned up on the revised date, and then back to the reasons or silence.

Still no projected date for delivery!

I am getting a feeling this is just a fake website, this type of customer service makes me wonder what the quality of the product will be like even if it did turn up!

I have a cable and hole in my ceiling waiting for the lamp to be installed, 8 months is a long time to wait.

Hello!
My name is Svetlana and I did my purchase via INFURN in Sweden.
This is pure nightmare! I am not sure that all this bubble actually exists! We ordered our table in October, paid ******* SEK and it could not be delivered on time. We cancelled the order and were promised the refund within 30 days. Months have passed and there is no sign of the refund! This is crazy! They do not call and keep sending the standard e-mails saying that the refund is in process. I do not believe it. I reported them to the European Consumer Authorities and they will take care of our case. This is my purchase order # AU-******* for INFURN if they read these reviews.

Stay away from this fraud!

I paid £320 for a chair 12 months ago, (April 2013!)- there have been 3 delays and I finally requested 3 callbacks - no response, I emailed 3 times and no reply, There is still no sign of it. I have now got the 'UK European Consumer Centre' looking into it, I was promised a refund on April 6th and - no surprise, nothing has come. They are now playing the same game of delaying and promising a refund on 12 May, 13 months after they have taken my money, probably another tactic to mimic intent to remedy the issue. I question how this company is permitted to operate in Europe.

Purchased a few items back in Oct., 2013 while in the UK. Was given a Feb 2014 ship date. Was pushed out to early April, 2014. Decided back in Feb and in Mar to cancel my order (cancelled each item separately). Was promised a full refund, as of course, I had to pay up front. NOTHING! I've been emailing the woman who had been replying to my emails for a while, but nothing. WHAT A SCAM! DO NOT PURCHASE from Infurn... they are a scam.

No product delivered and no money back

I have ordered a chair at june 2013
My order was delayed several times, october, then november, then december and then they said the chair was lost.

They asked me for my bankaccount 4 months ago at the end of december and i am still waiting for my money!
They delay the order at everyone so you can't ask your money back due creditcard because the deadline has expired.

I have sent a dozen of emails with the question if I get my money back. Every time they have replied my email with the same excuse that my email is at the financial desk.
It's now half may and I still haven't got my money back.
Now they do not even reply me any more and they do not call me back
I suggest that no one buy something at this company because its a big fraud company. Still waiting for my money...
AU-*******

Sadly my experience with INFURN is the same as those mentioned here. Was fooled by the quality of their web site and assumed that would reflect in customer service also. Silly me. Ordered desk lamp September last year then when I checked after a couple of months they pointed out their delivery times were 18 weeks. OK my fault. However since then delivery has been put back twice and promises to get back to me with updates broken. From the other reviews here I am not optimistic of ever seeing the item or of getting my money back. I will try trading standards and see what they can advise.

Getting really nervous about this company, looks like Infurn uses the prepayments as working capital for their operations and also they did restructure themselves in 2012, so enough ingredients for a disaster.
Personally I am still waiting for my order placed back in December 2012 and no sign of delivery yet.
Delivery has been pushed back twice now due to ´´quality issues´´, which of course is a great concern as they are clearly not in control of their production process.
If I will ever get what I ordered?, time will tell but have no great hopes at the moment...

If I could give no stars I would!
They are an awful company who are impossible to get in contact with. You email and hear nothing for weeks and there's no phone number to call them! I cancelled my delivery before it was even prepared let alone dispatched and they just ignored me. Now, four months later I am still trying to get my refund regardless of the fact that I have have been promised countless times that I would receive my refund 'as soon as possible'.
Don't waste your time! Order from somewhere... ANYWHERE else!

Stay Away or You'll Be Sorry

The bad reviews here speak volumes as the same thing has happened in every instance, with the same worthless reply from the company. There are thousands of bad reviews on Trust Pilot. No communication, no delivery, no refund. Obviously, I wish I had searched for reviews before ordering since it seems it's very well-known how terrible this company is. My financial institution and attorney will handle the rest, but what a hassle. Do not believe a thing the company has to say and you will do fine.

I ordered chairs in mid-november and they withdrew the money immediately from my account. I never got a confirmation email regarding my purchase or an expected delivery time. I left a message on their customer service line, which is not even functioning on the weekends, and never got a call back. After calling during the week, they told me the chairs would arrive mid-January. Well, it's now Feb 1 and I'm still waiting... no update on delivery timing from them. Extremely frustrating.