EMFURN

Infurn is a scam. I purchased some chairs and cancelled the order within 7 days as I could only find bad reviews (there are thousands...). They promissed to pay back my money within 30 days. Of course that didnt happen. Every time there is the same excuse "a problem in the accounting office" We are 3 months after the first 30 days now, still no money has been paid back. Only the same lame excuses have been made. You can also find thousands of people who had exactly the same problem with the exact same excuses.
Stay away from infurn unless you want te get ripped of. Its the worst internet company experiance i ever had. Google infurn and you will only find bad reviews. Dont buy anything from infurn!
In case some of the infurn scammers want my case number, here it is: AU-*******.

Order number: AU-*******
I paid for my order in July 2013, as yet nothing. A few phonecalls at first and then its nearly impossible to get hold of them. I paid £1227. 00 for 4 items of furniture. I have emailed and emailed and tried to contact them via phone. I had to book return phonecall today for 24th January 2013. I am disgusted that they have been able to keep on trading with so many complaints and lack of receipt of furniture. Their website is still live and they have a HSBC UK based account! Why has no one looked into this! After reading these reviews I feel sick that we have all been basically hoaxed into this purchase scam. I have now contacted the European Consumer Centre with a complaint and to action getting my money back. Why are they still trading and no one stopping them!

I though I would comment as I was thrown in to a panic when my delivery date given to me was way to late as it was a for a gift and I realised I had to cancel my order. I have actually received an email from them confirming it was fine for me to cancel my order and a phone call to confirm that this has been done and my money would be refunded on to my card within 30 days and feel (providing I receive the money) that I was responded to very efficiently. I wanted to post this so anyone searching their company as I did that it I have so far had a positive experience.

Monies paid in full on purchase - 150 days later no goods received and no response to email or telephone calls. I fail to understand how these people are allowed to operate. It is clearly fraudulent practice. Where is the customer protection.

Please do not purchase from this company, do not let my mistake become yours

Further to my last post I have been pushing INFURN for a response and an accurate delivery time. I have a delayed delivery date of next week though there are no shipping details and the goods have not been received in their Spanish warehouse - this confirmed on their internal system. I have been advised that there is currently no evidence on their system to support that I will ever receive the goods. The only hard fact is my order being placed and my immediate payment for the goods.

Collective action needs to be taken against this organisation. We are clearly all victims of a company with a very poor recent trading history - at best. They are clearly taking monies on goods that they are repeatedly failing to deliver. That must, in any developed trading economy be a breach of contract and fraud. Even some of their own staff have lost faith and are facing moral dilemmas.

It must also be noted that INFURN have not challenged a single post on this site for over a month. I welcome any senior management response in my instance or to others like me. All I seek are my goods and the truth.

I have asked staff members directly if this company is still trading and solvent - the response has been far from convincing.

Stay away. I made an order on the 7th of March and after paying I was told the delivery date was the week starting 25th of July, which was a longer delivery time than what the site told. I sent a complain and got back some kind of excuse, but I didnt bother to follow that up and thought to myself Id just have to wait. Now, in July, the order was postponed another 8 weeks, which means more than half a year of delivery time. From what Ive read here, I guess it wont even arrive at that time, and that this "8 weeks delay" is kind of a standard delay that happen to every order - and also the "compensation credit link" doesnt work and is of course just a trick to make you make another order.

Im sad that this doesnt work out because the furniture looks great on the site and the prices are reasonable.

This company is FAKE. I hope that it will be shut down as they are STEALING customers money.
I ordered a lovely coffee table, thank goodness I didn't order anything else, as I was very tempted by the beautiful designer pieces and amazing low prices. Too good to be true. I would love to be proven wrong, but since I cannot get in touch with anyone within this company, and have NO coffee table, and NO money since they have taken their payment, I know it is FRAUD.
Please BBC WATCHDOG or somebody who documents these things, look into this company. It is a very official website, and worrying how easy it is to be misled. Something needs to be done!
Seems to be a lot of other customers who have experienced this as well. Don't be fooled by a delivery slot that is 3 or 4 months away, this is their attempt at stopping you from claiming the money back from your credit card company.
DO NOT BUY ANYTHING FROM INFURN.COM
FRAUD!

BEANBAGS FROM SCUMBAGS.

I have nothing new to add regarding my experience. It has all been said before. What I do want to say is that 'customers' of this company must TAKE ACTION. When your 30 day refund fails to materialise write to them giving them 7 days to meet their legal obligations then do all of the following:
1) Report their fraudulent activity to the police via www.actionfraud.police.co.uk. It take about 15 minutes to complete their online forms and you get a CRIME reference number. The more reports the better as the police will be obliged to investigate.
2) telephone Citizens Advice consumer complaints department on ******* 04 05 06. Make a report and they must forward this to Trading Standards. Again, the more reports the better. This only takes 5-10 minutes.
3) Take independent legal action. You can not lose provided to have the evidence and it only costs a few pounds. Register your claim at www.gov.uk/make-money-claim-online. You may need to pay additional fees to enforce your judgement but you can laugh when the bailiff turns up at their offices. You will get your costs get back provided they are still solvent.
4) Email *******@guardian.co.uk. They are VERY interested in this company and responded to me within a few minutes. They are conducting an investigation into this company's business practices.
5) write to your MP and demand that the relevant authorities investigate the business practices of this company and take all necessary Enforcement action where appropriate.

"Order reference: AU-*******

I do apologise for the delays in regards to your refund. I can understand your frustration and apologise for any inconvenience this may be causing. Unfortunately i can not give an exact time frame on the delay but we are working hard to have your refund done as quickly as possible. "

The above Order was placed in May, and cancelled in September when the original delivery date was missed, and I have still not recieved my refund. THIS COMPANY IS A SCAM, DO NOT USE.