EMFURN

I ordered 2 items in Feb 2013, and was shocked by the delivery timelines. I raised this with the customer service team and was assured that was just a maximum delivery time, earlier was more likely. Lo and behold by the time I reached the latest delivery date a product had been received by them and rejected for being defective, so the company ordered a new one- at their own cost ( which makes no sense - if they have the right contractual terms with their suppliers there is no extra cost). I have asked for a full refund. Do not be tempted by the lower prices - it is a con.

I bought a dining set „tulip" style – table and 4 chairs. Emfurn sent me wrong furniture. After mistakes and delays, I received the right furniture in the US. Danny, a kind sales rep, acted cooperatively. I moved to Europe, and began using the furniture in 2016. Soon, one chair became stuck and another became loose, but they remained usable. Two seat covers became torn in 2020 despite rare, gentle use. I telephoned and emailed Emfurn from Europe, asking to buy replacement covers, which Emfurn would simply ship inside the US. Frances acted curtly. I reasoned with him that Emfurn should sell expendable parts because customers cannot replace the whole furniture set because of flimsy fabric. He stubbornly refused my pleas. I asked him to refer me to a manager: he said he was the manager. I asked him to refer me to owner; he said he was the owner. I asked for his full name; he refused to identify yourself. Instead of cooperating, he blocked my emails. Man who hides his name surely hides something else as well. BEWARE OF EMFURN!
Nenad M. Kostic, Ph. D. and university professor of chemistry

Geez, I'm another victim I guess!

I always tell myself to check the company reviews before placing an order online, but somehow I didn't do with this one! I just moved into house and didn't bring much furniture with me. Checked for clear nested tables - found them on this site for a very reasonable price around £99 - and purchased immediately. Infurn has taken my money out, but haven't got any communications with them despite giving the impression goods will be shipped immediately.

I'm going to start a chargeback on my Visa card immediately.

DO NO TOUCH THIS COMPANY.
Placed an order in March 2013 then to find delivery was August. Not happy about this then told delivery October! Cancelled order on 3 August, refund due within 30 working days. Despite numerous emails and telephone calls with promises of a refund, still waiting.
Latest email below from someone called Anthony- I don't know how he sleeps at
Night!
I do understand your frustration in this case and i apologise for this. As stated in my previous email we are experiencing a backlog within our finance department but we are working hard to have your refund processed as quickly as possible.
Best Regards Anthony

Still waiting, now going to take legal action.

Order AU-******* / may 2013
VERY VERY BAD: Infurn takes the cash then keeps pushing back delivery date over and over!
Like so many others on this site, we found Infurn on Google, the site seemed genuine, so we ordered 5 chairs.
Seven months later, we are still waiting, the delivery date being pushed back over and over. This site really looks like a scam: the company gets the cash, then waits as long as possible to profit from the cash taken.
There really seems to be a pattern in the way they treat their customers (take order, push back delivery, tell customer to refuse delivery to cancel order, but delivery never occurs) which is telling of an organized scam.
Even for customer support, all you get is delays, delays, delays... There is no direct way to call them, and call back is several weeks away!

I can add my story to yours. I ordered a dining table (AU-*******) back in June 2013. Till today: no sign of my table. The delivery date keeps being pushed back and back. Initially you get a call but after that there is no way to contact them. I have canceled my order and asked them to return my money. Will they answer?
I don't believe this company is real. It is a fraud, deceiving and cheating custormers all over the world!
Never order from www.infurn.com! How come this company still exists? Sites are full of duped customers!

Accidentely I overpayed something whilst ordering it via the Infurn web page. (Whilst entering the payment details the Website broke down 2 times and I did not realize that the payment has been processed already). Now I am waiting for the return of the overpayment since March 2013. Although I am promised to get the money back, nothing has happened so far. This is frustrating and I would not recommend buying something at Infurn again...

I ordered 10 chairs on 1/1/2013 and my credit card was charged immediately for the total amount of €690. Delivery was promised until March 2013 but unfortunately the chairs couldn't be delivered in time before our relocation to USA on 15th April and I had to cancel my order. A friendly customer service agent guaranteed my reimbursement by 10th may 2013 which never happened. Numerous emails and telephone conversations with always changing but very friendly and apologetic customer service agents later it is now January 2014 and I still haven't seen any money. I will now contact consumer protection!