Jason L.

After Calling them twice with questions before ordering concerning the Knoll style Barcelona chair replacement straps and being informed, they would be made of real leather and equivalent to Knoll quality. Then witting 36 days I received the straps, after examining them I've discovered they are made of an artificial leather, and it is two pieces glued together to make one strap this is not satisfactory to me. I informed them that I would like to see in the back for a refund or real leather straps, they replied with this.:

"I apologize for the inconvenience. I did inform that the straps are leather, but not a Knoll quality leather as the straps are meant for replicas, which is also mentioned in the product description.
I also checked with the management regarding your concern and unfortunately we don't offer remorse returns.

The firs picture is what they show on their web page, the second is what I received.
Notice the difference in the construction of the two.
I would never do business with them again or would I recommend anyone else.