Spent a long time completing all of their forms/tests. Was told at the end "Not everyone has a match." Perhaps true, but also cruel.
They closed my account for no reason, and can't be reached for comment. Refused to refund any funds. Very shady company do not deal with them.
Just got off phone with an E-HARMONY verified representative who stated that. They only have ONE person in Tech support and he is not in all day every day, LIKE TODAY.
What a scam
No service. Provided 4 matches in month versus daily elsewhere. By time you find out can't cancel. Very rude. Don't waste your time or money.
Hi Joan - four matches a month seems very low. I'd like to look into your account to maker sure there are no issues. Can you please contact me at membercare@eharmony.com? - Stephen
Member for over a year. Not one woman was interested in me near or far away. Save your money go somewhere close to home but not eharmony.
If I could I would give it 0. Mostly scammers. Bad customer service. Lack of transparency. Terrible be careful to subscription tricks by the company
Read there cancellation policy thru very well, was on for 4 days and they still wanted to charge me $400.00 for the service
Never will I refer a friend. Lot's of scammers, and jut plain rude. Do they look in the mirror? Very, very disappointed.
This by far is the worst dating site. They set me up on automatic renewal with out my consent and will not refund the money or even close my account.
They refused to cancel my membership when l saw the matches they sent even after extending filters! A scam! Horrible experience
Don't waste your time or money. Too many phony women who play games, and really don't want to meet. E-harmony sucks.
This company is a real rip off the same picture are showing over and over. Once they have your money what can you do. So don't do it..
I will start by saying that I've never completed a review or complaint against any product or service I've ever used. Generally, even if customer service doesn't give me a satisfactory answer, they do it in an acceptable way and I've never been pushed to the point of needing to warn others against something. Until eharmony.
First, the website is difficult and cumbersome to navigate. Not user friendly at all.
Second, they force you to choose an impossible geographic distance. It's simply not practical to meet people who are outside of your community, unless you have the ability to relocate. I don't believe that's an option for most people, yet they encourage, and I'd even say force you to choose impossible distances. The customer service rep told me that, at a minimum, I should be looking for matches 120 miles away. Ludicrous!
Third, I've never experienced such outright rude customer service. I believe they've scripted messages because they know people will be unhappy with the service and want to cancel. The customer service agent actually told me "tough luck!" And he seemed to enjoy being able to do so. He was humiliating, condescending, and it was shocking to be spoken to that way.
Fourth, The subscription policy is a trap. You have three days to cancel your subscription or you are accountable for the full amount. You can't cancel or change after three days. However, you can't fully set up your account and get to know the site within 3 days, because they put you through endless questions. You'll be trapped in the "contract" before you've even had a chance to see that you're not satisfied. I believe they've set the system up purposely. Even if you are successful in meeting someone, you can't cancel your subscription.
Lastly, after reading the other reviews, I'm now afraid they will continue to charge me even after my subscription is up. This is a disreputable company in ever sense of the word. They know they've got you, and I honestly believe they're happy to have ripped you off.
Please avoid this company and tell all your single friends to do the same.
Their site SUCKS!
I'm expected to pay HUNDREDS OF DOLLARS for months-long memberships?
Why can't I pay a premium for a month-to-month, or even 3 month account?
Why is the minimum 6 months?
What happens if I meet someone? Do I get a refund?
And paying to be able to even see another member's PICTURES?
Why?
Oh, it's to help people maintain their 'privacy'?
THEN WHY IN THE HELL WOULD THEY BE ON A DATING SITE?
I thought this was eHarmony, not "Adulterers.com"!
And the questions...? Oh, God!
EVERY possible response is at some extreme end of the spectrum!
For example: They asked how I'd feel about a date using a coupon.
The 3 possible responses they gave me were:
"Horrified"
"They're smart with money"
And "This is our last date"
What about those of us who wouldn't care one way or the other?
It went on for supposedly 1,200+ questions!
I answered 10, deleted 20, then gave up.
I canceled my account within an hour after signing up.
I refuse to give those scam artists a dime of my money.
CRAPPY SITE! Plain & simple!
-Slaughter
BEWARE! I canceled my auto renewal only to discover it was turned back on and I was charged hundreds! This site is a money hungry scam!
This is the worst. Way over priced and the only matches in my area were after a sugar daddy. Dumb questions in there profile evaluation section.
I REALL HOPE THAT SOMEONE SUES EHARMONY IN A CLASS ACTION LAWSUIT SO THAT WE ALL CAN GET OUR MONEY BACK. I JUST WENT TO THE "PLUS ONE" ON MY ACCOUNT AND IT WAS LITERALLY THE SAME GUY WITH A DIFFERENT NAME AND LOCATION. PUC AFTER PUC IT WAS THE SAME GUY WITH A DIFFERENT NAME AND LOCATION. THIS SCAMMING OLD BASTARD HAS MADE MILLIONS LYING TO PEOPLE WHO WANT TO MEET SOMEONE. I WOULD NOT BE SURPRISED IF SOME OF THESE PEOPLE DON'T WIRK FOR EHARMONY OR THEY ARE STEALING PICTURES OFF THE INTERNET AND CREATING FAKE PROFILES. THIS IS WHY NO ONE EVER RESPONDS TO YOUR PROFILE BECAUSE THESE PEOPLE DON'T EXHIST! THIS IS ONE OF THE BIGGEST SCAMS IN HISTORY. LET'S SUE HIS $#*!!
Same faces over the past ten months, the matches were not within my preference guidelines, waste of money..
Hi Brenda - you should definitely be getting new matches regularly. I'd like to look into that for you. Also, if you have received a match that is outside your current Match Preferences, this is most likely a Flex Match. Flex matches are created when anything other than “Very Important” is selected under your Importance setting.
Contact me at membercare@eharmony.com and we can look into this to make sure all is well with your account.- Stephen
My parents met on eharmony… now they are divorced. Hopefully u r willing to pay for my weekly therapy sessions. My Venmo is tiffany gunn
Overview
eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 653rd among Dating sites.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.
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- Los Angeles, California, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Garrett,
Thank you for reaching out and I'm sorry to hear you've had any trouble with your account. We actually do have a technical support team, of more than one person. I apologize for any misinformation. If you still need assistance, please email us at membercare@eharmony.com from the email address on your account. Please be sure to thoroughly describe the technical issue you are experiencing and we will be happy to investigate and hopefully resolve it for you.