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eHarmony

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Illinois
1 review
8 helpful votes
Follow Barbara S.
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HORRIBLE, TOOK MONEY FROM MY ACCOUNT FOR A 1 YEAR SUBSCRIPTION WHEN I ONLY SIGNED UP FOR 3 MONTHS. THEN SENT ME MATCHES FROM 3 STATES AWAY! WHAT A WASTE OF TIME AND A SCAM! DON'T DO IT!

Date of experience: May 23, 2016
GB
1 review
0 helpful votes
Follow Iwona B.
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Very unhappy I definitely do not recommend.Effectively stuck their hands in my pocket and stole my wallet.

Date of experience: May 10, 2023
GB
1 review
0 helpful votes
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Avoid
September 18, 2020

They will steal money out of your bank account without your authorisation. I cancelled after 2 days and now I owe them 50 pounds

Date of experience: September 18, 2020
Tennessee
1 review
0 helpful votes
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Commercials
June 30, 2023

I am so damn tired of seeing commercials about the gay couples. I should not have to change channels bc of this sick commercial.

Date of experience: June 30, 2023
Virginia
1 review
2 helpful votes
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Liers
October 19, 2015

Its not free. You have to pay. Like most company they edge you on until the very end. Not worth it. Don't sign up!

Date of experience: October 19, 2015
Virginia
2 reviews
2 helpful votes
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Changed format had posted review & removed it thinking I was not giving them proper chance with new Format. WRONG. Last post there were 17. Mow with counter STARTED AGAIN it is 29 in 7 days have had ONE legitimately identified American contact sent to me. When I called I. On last one I talked separately with two eharmony employees first would not assist me nor answer if the guy was still viable in the eharmony system. He told me I was not being responsible nor taking into account everyone's safety as I had identified so many recently & that would not have happened if I had followed the rules & stayed on site. That I should just stay on site and correspond with who they send me. & he is right did that for years and like everyone else out there had no luck No dates from eharmony. He said he wasn't going to check as I needed to just stay on site and correspond and that the filters would identify reoccurring script and delete those. That filter would remove more legitimate people rather than scammers as scammers r not the only ones that cut and paste he refused to assist me Went into tieraid after tieraid of how I had been single so very long and why was that? Why didn't I just correspond on site instead of spending my time identofying these men, & did I know how many I had identified? & if I had not I would still be corresponding instead of calling in he never checked on the man I called in about and was l hung up on him. Called BK and new guy was maintaining I was at fault. They were angry I had identified & forced their removal

Date of experience: April 21, 2017
California
1 review
10 helpful votes
Follow Linda R.
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E harmony staff, You suck as all the current reviews here state. I had to preemptively call my credit card card company to block your company from auto renewing my membership as it expires today and despite my clicking to not renew 2 months ago you refuse to close my account. I was contacted by the same scammer using 3 different user names. I run background checks on any potential dates and it took 45 seconds to run usernames and photos through tin eye. The scammer alerts show this same person has been scamming men and women since 2011! The other matches you sent were either non existant, like all the other complaints state or they were in excess of 100 miles away and I live in a major metropolitan city. I hope someone files a class action suit against e harmonys parent company. For the money you charge it wiuld take minimal time and no money for you to weed out the scammers who have taken innocent people for millions! E harmony has been the most disgusting experience and your practices are entirely unethical.

Date of experience: April 3, 2017
Pennsylvania
1 review
0 helpful votes
Follow Gene C.
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Beware if you try it and are not pleased with the results, too bad you can not cancel your yearly subscription for any reason. BAD CUSTOMER SERVICE all around

Date of experience: December 29, 2023
New Jersey
1 review
5 helpful votes
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LAUGHING MY $#*! OFF!
February 12, 2018

AFTER ALL MY BUDDIES TELLING ME THAT EHARMONY IS THE PLACE TO BE AND ME GETTING NOWHERE FAST I ADDED 'WEJUSTFIT'S ONLINE DATING WEBSITE AND BOOM! GOT MYSELF A DATE YALL!

Date of experience: February 12, 2018
Washington
1 review
7 helpful votes
Follow Sergiu C.
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My friend asked my to help her with online dating, and I've been hearing about eHarmony and I thought they were a cut above the rest, especially free websites.

The fact that they charge like $60 a month or $240 a year is ridiculous for what they offer.

The good news is that you should find coupons (over 70% off) which in combination with cash back sites (some offering 65% off) can reduce your total to something like $60 a year (at least in theory)

The bad news is (1) they didn't trace my 65% cash back so I had to submit a claim manually which hasn't been paid after a month yet (2) even if you get all cash back and coupon savings, it still may not be worth for what you get.

Supposedly they use this fancy algorithm to come up with their matches, the only problem is:

(1) There's a lack of "compatible" men and no one else can see you

(2) Even if their claim of "scientific" match is not a complete bs, especially men, don't fill out hundreds of questions necessary to form an accurate "scientific" match. So my friend filled like 500 questions and most of her "matches" never bother to fill any questions or filled only a few beyond the initial survey which is rather basic.

Since my friend is very good looking, had all users seen her at on most other dating sites that allow members to browse anyone, she would probably have gotten many great matches. Here, almost all matches didn't match her on both physical and non-physical basis.

Also they are very sneaky in their billing. I've asked beforehand what is their product satisfaction policy and they wouldn't clearly tell it. Afterwards, they will tell you that somewhere in their 100-page term and conditions ( that everybody reads?) it is buried a clause allowing for only a 3-day cancellation and they won't budge on it no matter how much their services suck!

Date of experience: July 22, 2015
Oregon
1 review
5 helpful votes
Follow S F.
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I signed up on eHarmony as I was hoping this would be a site where people more interested in a long term relationship would participate. While looking at the possibility of signing up, a live chat appeared from an eHarmony rep to see if I had any questions and although her responses were boiler plate, I opted to sign up.

That was the last conversation I had with an eHarmony rep, despite contacting them on two occasions and never receiving a response from them. They seem to have placed all their reps in the sales dept.

So, now onto the participating on eHarmony. Of the 30 matches they sent me thus far they are of people who probably are not even active on the site anymore or they are way outside my area or age range. (side note: I live in a city with a population of well over 600,000 within a 10 mile radius of me and if you put that criteria into match.com you will come up with over 1,200 participants) And as I mentioned previously I am looking for a long term relationship but when I hear from a man on eHarmony whose profile writes he is looking for a woman who wears nothing under her a dress or another who write awesome sex as one their hobbies, I surely am not finding the quality I was hoping for. I'm even surprised comments like that are permissable.

In regards to the activity I've gotten alerts that someone is interested but when I go on-line, they just aren't there. There's no profile, no photo, and their name is not even there. Did they ever exist?

They highlight 3 couples repeatedly as successful whenever signing on - I'm thinking they may be the only 3 that have been.

I'm sorry I wasted my money and time. I've mentioned my experiences to others and they echo mine. Wish I had asked around first.

Date of experience: June 5, 2015
Texas
1 review
6 helpful votes
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Disapointed
December 22, 2016

I had used eHarmony on and off for a while and had ok success with it. I had ok communication and at one point actually had a fairly serious relationship come from the site that only ended due to me moving away and her not wanting a long distance relationship. The thing that I loved about eHarmony over all the other sites was the guided communication. That was a great ice breaker to lead into normal communication. A couple of days ago, Guided Communication was removed for a system that in the words of their customer service people, "makes communication easier because it lets you continue to message someone before receiving a response." They give you a list of 50 "ice breaking" questions you can use, or you can just start communication on your own. The problem is that a lot of members don't have enough on their profiles for you to figure out a good way to start communication. Guided Communication eliminated this problem. Essentially, the site has gone from a very effective system at ice breaking to a system that removed nearly all of its uniqueness to allow people to send the equivalent of a follow up text. Forgive me if this isn't the same for everyone else, but in my experience, follow up texts or messages are typically frowned on in daily life and I fail to see how this makes communication easier. I expressed my dissatisfaction with their customer care team and they could not give me any other reason for how this makes communication easier besides being able to message someone multiple times. EHarmony is now practically unrecognizable from other dating sites. Unfortunately, I did not know about the change in time to cancel my subscription without being charged for a full year, but I have turned my auto-renewal off and informed them that I will not be back until they become distinguishable from other dating sites again. It's annoying because the Guided Communicaton system was the only reason I joined and I am now stuck with a system that I would've never signed up for.

Date of experience: December 22, 2016
Pennsylvania
34 reviews
19 helpful votes
Follow Amber-Beth C.
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Do you like paying for a relationship before you even meet the person? If so, eHarmony might be right for you!

EHarmony is one of many online dating platforms that gives you a long list of questions that takes seven full years to answer and then sticks them into a software that uses its own 'algorithm' to match you with someone who is said to connect with you on an emotional and personal level.

EHarmony says that there is someone for everyone and that their website is in the top 5% for matching anyone. Oh, but they don't match anyone who isn't cisgender and is looking for someone else who isn't cisgender. So if you fall into that category, well, so sorry, no refunds!

While I do like cis sheilas to a degree, I was given a gift card of sorts to eHarmony before, and much like fist fighting a Kodiak bear to pass the time, I figured, 'Hey, what's the worst that could happen?"

Before I explain my results, allow me to say that I don't judge people on their looks as much as their sense of humor and intelligence. Besides, I'm facially challenged, so I don't expect to meet sheilas that look like Victoria's Secret models. That said, moving on...

The results I was given were people who lived nowhere near me, people I had zero in common with, people who made me long for the comfort of said Kodiak bear's claws, and a few sheilas looking for sugar daddy's. Seriously, people, I know I'm old, but I'm pretty sure those are sold at stores still, right?

Overall, I found that eHarmony was a waste of my time, and as with many webby's that attempt to hook you up with others, they fall victim to the same tasteless patterns as all other sights in the way that their algorithm is about as useful as braille on a stop sign on the autobahn.

I got to use the website for free, and I still felt ripped off!

Date of experience: July 31, 2022
Texas
1 review
0 helpful votes
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EHarmony Scam Exposed
March 28, 2023

Here's how they got me.

1. Apparently, I signed up with them. I don't recall doing it, but they claim that I did.
2. Apparently, they get people in at a low rate and then, set you up to automatically ding your credit card in a year. 'Auto Renew'. You don't choose it. EHarmony does it (you don't know that they set you up to auto-renew).
3. A year rolls around and suddenly they hit your credit card for over $500. They have a no refunds policy.
4. They don't send you any follow-ups after you sign up. You don't get follow-ups for matches. You don't hear from them again until the next time they ding your credit card. (For example, GoDaddy tells me that they are about to charge my credit card several days before they do it. They don't want it to be a surprise even though it's only $12.95. EHarmony wants to grab your money and so they tell you nothing. They just grab your money. $500. It is at best unethical and immoral even if it's not against the law. You are prepaying thus they haven't earned a dime of your money. And there are no refunds with eHarmony.) They never even sent a receipt. It just showed up on my bank statement.

EHarmony is unethical, dishonest scammers. They were started by a 'Christian' who claims to be a theologian. He taught at Pepperdine.

If I can deter anyone from signing up with them and save you from being the prey of their scam then it's worth it. I never used their 'service' and I told them to cancel whatever 'profile' they had on me. They said they would not refund my money and that I was basically stuck. They force me to pay for a service I don't want, have never used, and will never use. Don't fall into their net. They will steal your money!

Date of experience: March 28, 2023
Pennsylvania
1 review
0 helpful votes
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Horrible Customer Service
November 16, 2022

Overpriced and if you happen to make a mistake with their sketchy billing policies they will squeeze you unforgivingly.

Date of experience: November 16, 2022
Florida
6 reviews
5 helpful votes
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The title says it all you disgusting creatures know exactly what you are doing absolutely demented! God will judge you don't forget that.

Date of experience: April 13, 2023
Florida
1 review
2 helpful votes
Follow Annette H.
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The only thing I can say is that their customer service people are very nice, but that is where it stops, the people I communicated with are cat fishers, I had to report them and my gut was always right as they took them right down, I have gone for days with no matches, and why would I want to put someone from all over the country to talk to, I don't need a pen pal, they take your money and provide NO SERVICE. When reaching out I requested a refund, how would you know in three days that this did not work, and they refused they just want the money and have received another sucker, it is a disgusting way to meet people and they do not care. I guess I have been out of the dating world too long, but at least they could provide a real service which they have not. When trying to speak to someone in charge there is no number, of course not, they do not want to hear complaints all day for a terrible service that they are providing. DON'T WASTE YOUR TIME AND MONEY, I WOULDN'T EVEN DO IT FOR FREE

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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They debited my account... due to technical problems on their behalf I am not able to log on the site there is NO PHONE NUMBER and they will not refund your money

Date of experience: January 23, 2022
Oregon
1 review
5 helpful votes
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I have two friends who met and married their husbands on eHarmony and another friend who got a lot of dates off the site but not a relationship. So I do believe it was a good online dating site-about 5 to 10 years ago. The first time I tried it, in 2009 or 2010, I was rejected. Not one of their millions of users was a match for me.

A couple of years later, I tried again. This is how I learned online dating companies use fake profiles when I received nearly identical profiles with English and Spanish versions of the same name three days apart. Then as soon as I cancelled, I received a match who was too good to be true, who quickly went through the steps to get to open communication, (but ignored my request for a picture), and then disappeared when I didn't renew my subscription.

EHarmony was having a "free communication" weekend last year at Easter so I signed up again, but this time didn't pay. I didn't realize that I wouldn't be able to see any of my matches pictures during the weekend unless I paid, so all the profiles read pretty much the same. Again, two almost identical profiles were sent my way; this time, the only difference was the suburb they live in.

I kept my account active (but unpaid for) for 6 months. In that time, I had 9 profile views but no one attempted to contact me. The majority of the matches I received came with the banner they were "just outside" my settings. The few that didn't have that banner, who were supposed to be great matches, should have had it.

Unlike others, the one time I did pay, I didn't have a hard time cancelling my subscription, but that was also about 5 years ago.

Date of experience: April 2, 2015
California
11 reviews
44 helpful votes
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Residing in a heavily populated Singles (Divorced, Widowed, Never Married) Westside area of Los Angeles, eHarmony fails to supply "Matches" for 2 straight days, and when producing "matches", we didn't share a lifestyle, nor are the majority of Matches" even in Los Angeles.

EHarmony recommended that I modify my criteria, as if they are paying me to fit into their database. Then, eHARMONY UNILATERALLY CHANGED MY PROFILE CRITERIA to produce "matches", which did not match the type of person that I am seeking. It was obvious that eHarmony changed my profile... so I changed my profile preferences back to my criteria... YOU CAN NOT TRUST eHarmony.

Also, some of the matches that eHarmony produced in West Los Angeles weren't even Current Subscribers of eHarmony (because I am in contact with them on other sites), which proves that eHarmony is running a SCAM.

EHarmony claims to be a "relationship" site that uses psychological information to match it's subscribers. I have researched over 25 dating/relationship sites, and have not found ONE person who had anything positive or neutral to say about eHarmony.

Since eHarmony produces matches that don't fit your criteria, it is an excellent dating site for casual and serial dating, don't expect to get your time and money's worth on eHarmony.

Date of experience: September 11, 2017

Overview

eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 653rd among Dating sites.

service
364
value
375
shipping
6
returns
12
quality
365
This company does not typically respond to reviews
+116