eHarmony

Watch the offers that they have bc One Payment option for 24 months, no is really one they billing you 3 or 4 payments. Is a fraud

They don't give refunds, even though I asked for a refund less than 24 hrs of creating the account. I don't reccomend.

I subscribed to this dating service over a year ago thinking their "compatibility matches" may be helpful in the world of online dating that is infiltrated with fakes, fraud and lies. I spent hours answering all their questions thinking it was a good investment of time. Wrong!. Over the course of over a year I wasn't "matched" to anyone that was remotely what I was looking for (not even close), so I stopped logging onto the site altogether months ago as it was a total waste of time (and money).

Then a few months ago I started receiving email notices of "missed payments" from eHarmony, and when I investigated found it was eHarmony stating my renewal payment had failed, and I now owed them $550.80 for payment in advance for another calendar year all the way until January 2022. Twice the original annual fee I paid to start my membership. I told them I wasn't interested, and asked for them just to cancel my membership and they refused. The said since the "automatic renewal" which THEY maliciously set to auto renewal had already passed, that I would have to pay the total balance due (for services not yet rendered), and that I could cancel in 2022 if I still wanted to! The auto renewal tripped because I simply stopped visiting their site, and they of course never sent any reminders alerting the consumer of an impending charge, and to cancel the membership if you didn't want to incur the renewal charge. Jay B. Eharmony Customer Care representative advised me that their decision was FINAL, and that I must pay; for what I didn't want, for what did not work, and they refused to reconsider.

Avoid these thieves like Covid 19, as the results will likely end up to be similar.

I fell for the commercials claiming "eHarmony is great!" "No questions to fill out!" "cheap!". Well, if you've seen those, don't make the same mistake I did! Before you can even join, you have to fill out 40 questions! Then you are directed to choose a username, etc., and the payment page. It seemed simple, choosing a 3-, 6-, or 12-month payment plan. I joined the 3-month program figuring if it didn't work out, I wouldn't have to pay all of it.

WRONG.

Within five days I knew the site wasn't for me. The "matches" I received were outside of the age bracket I selected (some as many as 10 years either way), lived on the other side of the country or even outside of it, and eHarmony paid no attention to my strict "No smokers" option. Using their "search" was equally disappointing. Entering a search for "single men, 32-38, in Rhode Island or Massachusetts" yielded exactly ZERO results. Disappointed and angry, I looked up the policy for returns and found you had to ask for a refund within three days.

I contacted customer service anyway, figuring that since I had only been a member for a week, I could at least get two of my months refunded. I was told that no, if you are on a payment plan, you must pay all three months before you can disable your profile! The representative I communicated with offered to cancel my subscription, but ONLY if I paid the remaining balance first, for two months IN THE FUTURE that I wasn't planning on using! Nowhere did they mention that when signing up, or else I never would have joined. According to the representative, that clause is buried somewhere in the "Terms of Service". Yes, I suppose it's my fault for not reading them closely enough, but there should be some sort of warning before you pay. Now I'm still paying for a service I don't even use, a total of about $75, which is a lot for someone with a low income. If I had known any of this, I'd never have signed up.

TL; DR: Matches are bad, site is expensive, refunds are extremely difficult if not impossible to get. Save your money!

*DO NOT SIGN UP*
Eharmony is the worst site I have ever spent my time and money on. They dont provide the service they say they do and in their own words, are Not obligated to provide the service you think youre getting. I wish I would have seen even half of the bad reviews Ive found since, before signing up. I could have saved my time and a ton of money. I also found that the company not only has those paid commercials to show you how great they are, but they PAY for good reviews. Most of the positive reviews I found before singing up, were from compensated 3rd party reviewers and not from actual customers. I was giving the site an honest effort to. I sat through the giant questionnaire, took the time to fill out my profile honestly and completely, and was instantly disappointed. You cant search for anyone so youre stuck with whatever the site recommends. However if your matches have absolutely nothing to do with what youre looking for, such is my case, tough luck because there is nothing the company will do about it. Literally, because their exact wording was something like, we do not guarantee our service to work nor are we obligated to ensure a satisfactory experience. So now Im stuck with an inbox full of email notifications of women I have no idea how were chosen for me, with nothing in common with me at all, much less a desire to be romantically involved with and the companys response is an unwavering, Oh well, too bad. Pay us anyway. I cant close the account because of the weird payment plan they have me on and they wont let me change anything to get even close to a desired result. So Im locked into either fighting them in court or paying an entire years dues to cancel after just 1 month.

E Harmony is very deceptive. This is a money making venture which is aimed at trapping unsuspecting customers. E Harmony tried very hard to conceal how you may contact them if you have a problem. They have a feedback icon that is not prominently displayed in the site but they have a disclaimer that says they cannot respond to all feedback. They lie about the process for cancelling one's subscription, One is not able to do so on the website as they say (with some obscure exception or condition)! After spending a long time trying to reach them by phone about a matter, the agent said she had just sent me an email to address it (while we were talking) but I never received it. I thought it was a waste of time to follow up, so I decided to continue since I would have had to pay everything anyway even if I cancelled the subscription. Since then, E Harmony have been sending me only matches that have not been on for over a month. If they send one active match at all, there is no photo. I find it very weird. Something else I found very weird was the moment I asked E Harmony to cancel my subscription, I got a message from a "match" with no picture with a strange message about him not posting his picture because of fear of scammers stealing his picture, then "he" provided a link for his photo with e harmony in the link. The link was not "clickable". Immediately E Harmony smartly sent me a message to say that this person's account has to be closed because it was compromised. E Harmony, do you think the customers are stupid?! I find it rather interesting with the unethical business practices of E Harmony that they are allowed to continue operating. There are many more problems simply do not have more time to spend on this. My advice - it looks great in the ad, but spare yourself the trouble and headache- STAY AWAY FROM E HARMONY.!

As advertised I was looking for my PERFECT match. Matched (as advertised) by their dating professionals and algorithm. I was shocked to see the people I was matched with! I am athlete level fit and my profile is all about sport, health and wellness! I was getting matched with morbidly obese men. Nothing against how they choose to live their life but when I am paying SO much money to be matched with my perfect match I expect the people I am matched with will be able to do the activities I do. E-harmony advertises to find your perfect match and that someone finds love every 14 minutes... well here is what is stated in their terms and conditions about how they will not guarantee a perfect match.

I. No Guarantees. Eharmony may not be able to provide matches for everyone seeking to use its Services. Further, eharmony makes no guarantees as to the number or frequency of matches through the Singles Service, or to such matches' ability, desire or criteria to communicate with any user. You understand that eharmony makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Singles Service or as to the conduct of such individuals.

Instead when you contact customer support to cancel your contract due to unacceptable matching, you are told that you must change what you are looking for in a partner to get more matches! Kind of defeats the purpose of answering all those questions in the quiz if you have to change EVERYTHING about yourself to get matches! BUYER BEWARE! It is not all the hype they advertise! And you can't get out of the contract. If you are going to try this site (which I HIGHLY recommend you don't) only get a 1 mth plan.

EHarmony barely sends me matches (none for an entire week, even though I live close to one of the biggest cities in America), doesn't match me appropriately, and makes it impossible to get a refund even though they don't keep up their end.
I signed up for eHarmony based on their promise to match me with compatible matches. They have not done so. I have a doctorate, and I have settings saying education is very important. They consistently match me with people who have only a high school or BA degree. I have my location settings at 150 miles, yet most of my matches are farther away. Many of the matches I get are not active on the site. I believe they have deleted their profiles (my brother did so 2 years ago, yet his profile showed up as a match on my site.) It should not count as sending me matches if those people aren't even available. I also indicate that Christianity is very important to me, but many of those i'm matched with do not share this.

I sent in feedback once, but never got a response. I have tried to do so again, but now the feedback button doesn't work on any of my devices. There is no other way to contact them by phone or online. I've submitted a complaint to the Better Business Bureau, but of course they say they make no guarantees of matching me. I suppose they could send me no matches for the entire time, and just say they couldn't find any.

Overall, I believe eHarmony is engaging in fraudulent business practices by not abiding by their commitment to sending quality MATCHES. Those they send are either not available or not matches. I wanted my money back when I realized this within the first few days, but they make it impossible to get one since I don't live in LA (to walk a cancellation in), and it would cost as much to send a telegraph as the subscription.

Eharmony doesn't work like other sites where it shows you only a few matches every few days which can be a good thing, makes you think it was a well thought out process. I have to say that a lot of times I wonder why they consider a person a match like if you both like dogs, as another reviewer wrote, doesn't necessarily mean you have the chops to make it as a couple. I did meet (online) more normal good people on this site than on plenty of fish or okay cupid. So I would say yes, the filtration process for creeps is much better still not a very successful way to meet someone I believe. The consumer service is super crappy as "per terms and agreements" seems to be their only response to any dissatisfied customer. You can pay for a membership but can never opt out until your time runs out. Super crappy. So I'm thinking, well a year is a long time, so if I have a boyfriend, I'm meant to just stay on this site until the time runs out? That's just a fight waiting to happen but hey, maybe that's what they want, just to keep you on eharmony forever *shudder*. It doesn't seem like they really care about the users on the site actually finding love. It feels like they just want your money and put more focus into how they can keep a continuous income from people than actually helping people find a love match they can grow a relationship with. It feels much more catered to the first steps of dating than actually establishing something. Also, some profiles seem to be created by the company to entice you to stay on. Sounds like a heavy accusation but honestly, I wouldn't be surprised. Eharmony is that frenemy you don't need in your life that says they want you to succeed but will do anything to keep you where they want you to be. Well, if anything, it's good practice for getting yourself out there and having those epiphanies that help you move to the next real thing. Thanks for the life lessons, eharmony. Definitely looking forward to deleting my account and not looking back. Also, be aware of the automatic subscriptions! If you don't actually go turn this off, they will keep automatically charging you and you won't be able to ever get out. Hotel freaking California, man. Proceed cautiously.

I joined then decided it was not for me.
Cancelled less than 24 hours later and the billed me £65 to cancel!
See below e-mail they sent
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Dear Wesley,

Thank you for contacting eharmony Customer Care.

We're sorry to hear that your eharmony experience has fallen short of your expectations. We have received and processed your cancellation request.

In regard to cancellations, when you signed up for Premium Membership, we delivered to your inbox an individually tailored Personality Profile which contained an in-depth exploration of your psychological make-up and personal values based on your answers to our Compatibility Quiz. The report is provided without additional charge to our Premium Members, but Basic Members are charged £130 to purchase a copy. Because you now wish to cancel your Premium Membership, we have applied a half-price discount to the Personality Report and you will now be charged only £65.

This 'value compensation' for services already received during your Premium Membership is explained during the subscription process and can be reviewed further in clause 11.3 on our Terms and Conditions page at https://www.eharmony.co.uk/termsandconditions/#tc10

Because you have paid less than the value compensation due there is a balance owed to eharmony, which we have calculated as follows:

Already paid by you: £17.95
Value compensation: £65.00
Remaining balance: £47.05

Unfortunately, we were not able to charge your card for the remaining payment of the Value compensation. You can make a payment through a bank transfer. It is very important that you put the profile ID: as reference, otherwise we will not be able to apply the payment on the appropriate account.

Bank: BNP Paribas UK

Should you have any further queries regarding this matter, please do not hesitate to contact us.

Sincerely,
Donald G.
Eharmony Customer Care
© 2022 eharmony UK Ltd. PO Box 5904, London WC1N 3XX

I've been on this site three times in the last 5 years and never, ever had any luck, not even a decent number or decent array of men. I know it's not me because I went on black people meet and ok cupid during the very same time and have gotten over 200 messages from BPM and average 242 messages per week on OK Cupid (which seems to have a really good mix of different races). I looked into the racial makeup of eharmony and found that over 80% are white, so if you're white, then you'll have a much better chance because this site is not geared for any other races. Maybe the white men are more interested in white women (I wouldn't be surprised AT ALL if this was the case and probably neither are you... we all know how they can be). Go to OK Cupid... the guys are just as successful and a lot nicer and less stuck up (better looking, too). EHarmony kind of appears to attract a lot of old guys (40+). I'm more interested in younger, successful guys anyway, but it was really surprising that 4 years later, the same thing is still happening. When I called to canceled they kept me on the phone in customer care for like 30 minutes trying to negotiate a lower rate, so just know you don't have to pay those extraordinary prices either. AND out of all the sites I've been on, eHarmony is ridiculously high and definitely not worth signing up for--even for free because they'll just harass the crap out of you until you either sign up or delete your account. Anyway, why would you even want to sign up for free, you can't see people on there, only the few matches they send you and it took a week for me to get any at all--and that' s after spending all of that time filling out all of the information. Don't waste your time, there are many others that's a lot cheaper and have better options, and at the very least, if you want to do it free you still get a chance to see the choices you have to at least see if you want to sign up. You don't get that on eHarmony--only a few matches they send you, if any at all.

I could not get the product to run. I called tech support and got two people form India that could not fix anything.