I see you have some of the worst reviews on your site. No questions, the reviews speaks volume. LOL!
I'm totally grateful to this site because it helped me to find my sweetheart, my harmony with the world.
I don't understand why they blur out the photos of potential matches unless you pay. Why would I pay to be on this site when I can't see the person?
Waste of money, you have to answer bunch of questions then they match you with someone 300 miles away.
Eharmony is FULL of unattractive 60 year old men iso escorts claiming to be 40 year old millionaires. A complete waste of time
They don't care if their "system" works for you or not. If you want to cancel their policy is FU, pay us...
This site is ridiculous. Charge and send you the ugliest men ever? Is there really a "man" on this site? I have been on a couple and this is terrible. DO NOT WASTE YOUR MONEY ON FALSE ADVERTISEMENT!
A good dating site will not lock you for 6 month to 24 month
Since covid away less real people on dating site
We need something new...
Horrible experience. I wasted 500$ and I do not like the site. They did not want to cancel my subscription. Please do not sign up!
They take your money, lock you in (I thought a year would be a good amount of time), and then become a source of stress in your life.
I signed up for the free trial. Took a lot of my time for the stupid questions... to wind up only allowed to see BLURRY photos! Insane waste of time.
I paid 458.00 waste of money most men on the site look uneducated and homeless looking sorry batch of men don't waste your money...
I have received one match in three months. I could have done better in seven eleven. Absolutely no quality in the one match that was chosen for me,
They advertise free services and then bill you for a year of services as soon as you log in. This is a scam.
I have called customer service to enquire about membership and they were so nice and proud about their guarantee policy and the certitude of providing the best matches. I have signed up for 3 months. The app and the matching process are very slow and frustrating. Whithin the first couple weeks I have realised i'm talking to ghosts or none payed members who are no longer active or can't see my profile and read my messages.
I have called support to cancel and request refund for the remaining of subscription and it was too late, I have told to wait until end of 3 months to request a refund or claim guarantee policy. In 3 months i was able to talk to 3 candidates which I believe 2 of them works for EH.
I called support after my 3 months subscription expired and here is the support answe after filling a questionnaire:
Thank you for contacting eharmony.
I received your recent inquiry regarding a refund and regret to hear that you have had a less than satisfactory experience using our service. As mentioned in our Terms and Conditions of Service, eharmony is unable to guarantee the quantity, quality or type of matches a customer may receive, as this is determined in large part by the specific settings/preferences a customer selects. We are also unable to guarantee a successful outcome from using our service, although, we have found that many members have successfully found the love of their life by using our service.
Please also note that per our Terms and Conditions of Service, refunds are not available unless a cancellation request is received within the cancellation period outlined. As a result, I am unable to grant your request for a refund. Your account is currently expired but your account is still open, meaning that you can continue to receive matches and notifications.
As we have now carefully reviewed Customer Care's original denial of your request and found it appropriate, this decision regarding a refund will be final.
Thank you for understanding and we wish you all the best.
Sincerely,
My experience is EH is a ripe off company, playing games with policies and contract conditions to take advantage of desperate members looking for marriage and love.
They don't do anything different than any other dating site, but that's their big claim!
Nothing personalized anymore than any other site.
Number one i shouldnt have to pay hundreds to just talk to people like hello and if you have questions there is no customer service really
The website's navigational system is confusing. Free to communicate? That's false advertising right there..
Mostly just prostitution. Eharmony is scum. They don't want you to meet anyone because it doesn't pay.
Overview
eHarmony has a rating of 1.2 stars from 1,176 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eHarmony most frequently mention customer service, credit card and fake profiles. eHarmony ranks 653rd among Dating sites.
Customer Care Information:
Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.
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- Los Angeles, California, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Matt,
Thank you for your feedback and your question regarding why we blur photos for non-subscribers.We can understand your desire to view photos of your matches, however it is necessary to be a subscriber to do so. Many of our members come to eharmony because of the emphasis we place on what's inside a person. We try to provide an alternative to the dating sites that send out hundreds of matches based on little more than geography and common interests. As America's #1 trusted relationship site we have made a conscious decision to withhold photos from non-members to prevent photo shopping. We feel that it is important for all of our members to be equally engaged and invested in the service before moving forward into viewing pictures and communicating. If you have any other questions or concerns, please don't hesitate to email us from the address associated with your account at membercare@eharmony.com.