Used this company to send 1 fax that never was received. Called to cancel but no refunds are allowed.
From the first moment I discovered eFax, I have been amazed and how well organized they are,
How easy it is to send a fax on line and how helpful, knowledgeable and intelligent.
They provide very good live chat assistance. I spoke with Joke I. Who was quick, understanding, and resourceful.
EFax has excellent customer service. Stefan helped me over the phone and was extremely professional and helpful.
Reviews: Rip-off - no cancel allowed online without going through an agent, no billing notice, no cancel processing, and no refunds for future periods. Just cancelled with eFax. Service works ok when needed; I haven't used in almost 2 years. Last December the renewal increased to $50/year minimum, so in January when I got credit card bill I cancelled online. I was looking at my CC account online yesterday, I saw that another $50 charge came through for 12/10/21-12/9/22. I went to efax site, logged in, saw it was active, hit "cancel" button and the web response was "this account may not be cancelled online, you must either call or start live chat."
I initiated a chat. After back and forth on what I wanted (cancel and refund of recent charge), the agent asked me to provide proof that I had cancelled last year. Without this, they would not credit the $50 or even $48 for remaining 50 weeks. I searched my email, nothing form eFax in over a year. No cancel notice form last year, no billing notices in any of recent years. I mentioned I would put dispute on CC charge on my account, and post unfavorable reviews online and with Consumer Agencies - it didn't matter. Over the last 3 years, the account that I signed up for a free trial (at the time $15/year) has cost me $115 and I have sent two faxes of a couple pages each, last in 2020. Even now, I have no confirmation email, but I made sure to save the chat record. Consumers shouldn't have to worry about things like this, but I fully expect a charge next year from this unethical outfit. It's a shame, as the product itself, while overpriced for me, works fine. I wonder how they stay in business if they need to bilk the consumer this way.
My customer service rep Stefan was a great support and were able to solve my issue in an polite, efficient and way
Thanks
My customer service rep was quick, polite, and efficient in dealing with my inquiries. I was happy to have been helped by her.
I have contacted their live agents twice and their interest to provide customer service is unparalleled.
Stefan handled my case perfect, he solved my problem in just one call. He was very polite and helpful.
Hello Azahar,
Thanks so much for the fantastic feedback and top-notch review of your recent customer service experience with Stefan. We truly appreciate you taking a moment out of your day to share this with us and we will be sure to share this with Stefan. Should you have any further questions or require additional support, please let us know or message our Social Team anytime at socialsupport@efax.com as we are always here to help.
Many Thanks. Stay safe and healthy,
EFax Support Team
I called to support to swop the eFax account from UK to a USA number.
It was done quickly and without hussle.
Thank you
Hello Maxim,
Thanks so much for your Brilliant review and top notch rating of your recent service experience. We truly appreciate you taking the time to send us your feedback. Please let us know if you have any further questions and should you require additional support, we are always here to help. You can also message our amazing Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
I also left opened a case with the BBB. But they already have an F rating.
I'm also disputing this with my credit card.
Very nice. Stefan was very friendly and helpful. Shall I need efax services again in the future I certainly will return.
Hello Clodoaldo,
Thanks so much for the fantastic review and stellar feedback in regards to your recent interaction with Stefan. We arr delighted in learning that he was so helpful in assisting you with your cancellation request. Please let us know and by all means should your faxing needs change, we would love to have you back. Message us anytime or reach out to our Social Team at socialsupport@efax.com and they will be happy to assist you further.
Many Thanks. Stay safe and healthy,
EFax Support Team
I appreciated Joke's help. Very thorough and professional. Took the time to explain the process and other benefits available with efax.com
Hello Tiffany S.
Thanks so much for the incredible review in regards to your recent online chat experience with Joke. We truly appreciate you taking the time to share your feedback with us and are thrilled in reading that Joke provided such great assistance. Please let us know if we can assist you further or simply message our Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team
LUCENA was excellent in helping me get back into our fax. I cannot thank her enough as she safe the day for me. Thank you sooooo very much.
No way to cancel... contacted them by phone.
They gave me another number to call in order to cancel subscription but none ever answered...
F*CKING THIEVES/SCAMMERS
STOLE 66$ after trial was over & I confirmed cancelaron on the phone & now it it doesn't SHOW ON THEIR RECORD HOW CONVENIENT & THEY REFUSE TO REFUND ME
Hello A S. This is not the experience that we wish you to have. We would be happy to review your account if you have a logged cancellation request via our 24/7 Phone or Chat Support. Please feel free to message us at socialsupport@efax.com with your account details and we would be happy to assist!^RA
I could not login to the eFax web interface and I had the chance to speak with a Dublin agent very efficient and friendly. All good now!
Hello Vincenzo,
Thanks so much much for your wonderful feedback in regards to your recent customer experience. We are delighted you were able to connect with Anna to assist you with your login issue. Should you have any further questions or concerns, please feel free to contact our Social Team anytime at socialsupport@efax.com.
Many Thanks, Stay safe and healthy,
EFax Support Team
Very difficult to cancel! Kept charging me. TERRIBLE, run dont walk away from this service. Very poor service.
Hello Joyce. This is not the experience that we wish you to have. Online cancellation is available on this link https://www.efax.com/cancel and alternatively, you can contact our 24/7 Phone and chat support for immediate assistance. Should you require further assistance, please feel free to contact us at socialsupport@efax.com and we would be happy to assist!^RA
Really helped out the business. Great customer service. Great for sending that fax out of the blue. Highly recommended!
Wow, thank for the excellent review, Jason! If you need any assistance let us know and we will be happy to assist! - eFax Support
Overview
eFax has a rating of 2.1 stars from 194 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eFax most frequently mention customer service, credit card and free trial. eFax ranks 8th among Fax sites.
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Hello Emily,
Thanks so much for the incredible review in regards to your recent online chat experience with Joke. We truly appreciate you taking the time to share your feedback with us and are thrilled in reading that Joke provided such great assistance. We will be sure to share your kind words with her. Please let us know if we can assist you further or simply message our Social Team anytime at socialsupport@efax.com.
Many Thanks. Stay safe and healthy,
EFax Support Team