From the business
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Good price easy to navigate the website would recommend others
Compre un vuelo atraves de eDreams por spirit con maleta de mano incluido y cuando spirit me confirma el boleto me dice que no incluye las maletas y eso que tengo una sucrpcion prime en eDreams. Ahora probablemente tenga que pagar la maleta de manos
Great experience, easy to book it easy payment options, can't wait for my flight
Its very good experience, and simple I recommend to everyone. 😊
Everything was great and quick. No complaints at all. Thank you
Falha algumas vezes, quando mudam o preço e sai da aplicação, automaticamente, mas é bom.
When I reviewed the available prices and benefits, I didn't hesitate to choose you because your offer was the best. I also found the booking easy and convenient, with the accuracy and clarity of every detail. Thank you.
Successful and easy. Always patient and helpful. Making things easier for me
A very pleasant experience as was completed in good time and hassle free
Le texte change toujours de langue Pas de confirmation de vol clair
Je trouve difficile à faire confiance
Cher Denise,
Nous sommes sincèrement désolés que votre expérience avec le service client ait été loin d'être idéale.
La gestion de l'interaction ne correspond pas à nos standards de qualité, que nous prenons très au sérieux.
Nous avons examiné votre dossier afin de vérifier que la qualité était par ailleurs respectée et vous assurons que votre demande est en cours de traitement et correctement traitée.
Dès que nous aurons une réponse, nous vous enverrons un e-mail à l'adresse que vous avez utilisée pour effectuer votre achat.
Nous vous remercions de votre patience et de votre compréhension pendant cette période.
Cordialement,
John
Équipe du service client
Great service, easy to use. And cheap Better than the rest, great communication
Increased price once first journey ticket bought. In fact it remain stable for quite some time and as soon as I bought the 1st journey ticket, the price of the 2nd and 3rd shoot up like crazy. I felt as if someone is waiting to buy 1st ticket and after that no other option. Felt like betrayal.
Dear Ajit,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy step by step instructions on how to book with plenty of choice
We got one of the best deals for our travel. It was very easy to compare and booking was also done immediately. It was a hassle free experience
Muy Buena! Recomendado por el momento no he viajado todavía pero siento seguridad
Great experiences and many options to find best flights for travel.
It takes a little time to finensh the reservation. And the possibilities. That adds money. But after we finished it was o. K
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Francisco,
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le enviaremos un correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente