Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Excellent,, happy to book with you again, in the future, thank you,,
Trouble free booking experience. Price and process easy were great. Pleased with service
Adding bags was way more expensive than the airline's website
Was very good experience very easy to book with
Will b booking our family flight very soon from u
Thanks
This airline was perfect for me since I had flu, and my second choice will be the same
Bon service est bon quality ce site confinace 100%
Bon service est bon quality ce site confinace 100%
All good! Glad to be a member of such a quality company...makes things easy, fast, safe, and efficient. Thanks!
Easy to access, multiple flight options to make a choice, flight from major cities
In my experience is nice for us when I buy tickets so that I am always use
It's was easy to book my trip with dream and I'll be glad to do it again
Thank you for that awesome flight deal I got. Anybody can try lol lol lol
Seamless booking service, process was quick and easy to use.
Great service with a big help they ansewer for any questions they take care about your reservation
I got my flight confirmation, receipt and my flight details very fast. Thanks.
Easy to book maybe a difficult flight as a good price and a good feed back
I just wonder they are not asking my passport? Are they really confirm my flight?
I was not able to addy details in Turkish airline PNR because, email id and other details are not mine in this PNR, I have added my email adress in Copa Airlines and indigo but I am not able to addy email id or frequent flyer details in Turkish
So I request you kindly change your email to mine in Turkish airlines.
I will never book with edreams.com anymore because poor response
I will never book with eDreams.com because no response from the mails
Dear Krishna,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The only problem is that there is no option for upgrading and paying for an extra baggage. Too bad
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
- Visit Website
- Madrid, Madrid, Spain
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexander,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care