Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Anytime and anywhere can book, Fantastic. Reliable, send email fast booking.
The questionnaire is unnecessary, if I purchased a ticket, I of course want to use it
Easy, fast, convenient, I'm very happy of your provided service and support. Definitely recommend it
I found just what i was looking for it.
The app is very friendly
It was a straightforward booking experience, I hope to enjoy a safe trip
This is my first time buying a flight ticket from edreams, and I was a little worried about whether I could get the ticket smoothly. But after seeing some careful arrangements, I felt that there should be no problem.
The telephone number to cancel my prime subscription is incorrect on the website.
This is my first time booking with Edreams. Booking process went smoothly
A great site to find exactly what I'm
Looking for. Simple and easy to book ans great deals on offer. Will definitely be using the site for future bookings
I've been very happy with every booking experience. Good prices and efficient service. I had to cancel a flight to Valencia due to the flooding and I'm optimistic that I will be given a credit as I booked a flexible ticket.
I will book with eDream all the time from now. They are constantly sending information. Taking care of the journey until you reach the desired destimation. The ticket was inexpensive which i could only finde with them. I will only book from now with them again. Its a pleasure to receive their messages with all the necessary information throughout the trip.
Your response was very quick, and I know your information helpful.
No Help from eDreams at all when we had a cancellation of the flight
Dear Marc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Passengers want their flights to be dull and boring from takeoff to landing (with the exception of service and company), and this did not disappoint. Service was excellent on our short flight and we all were very comfortable.
It was easy and cheaper then other airlines I highly recommend it.
Great experience! Easy to book and great prices. Definitely recommend
It was my first experience with eDreams and happy to process with it.
The check-in & boarding card should be obtained at e-dreams.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care