Overview
eDreams has a rating of 4.1 stars from 11,160 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Suggested from Skyscanner, hoping to get advantage from e-dreams prime status
I easily arranged everything I was looking for on eDreams. The process is simple and intuitive.
All praise.
Went really well throughout the process.
Good price, lots of options quick and easy booking.
All is good, thank you very much for the service. Have a nice day.
I though the booking process would never end - charge for this, charge for that, charge for the other...
In addition, I now have to cancel my subscription.
It's quite a new experience for me but,I am very satisfied with edreams so far.
As a prime member making reservations is as easy as it gets. I really recommend it to everyone.
Good but should include more details about terminal number
Very productive and fact with selecting the affordable price
The experience so far is good. It was cheap and efficient. I hope it will be completed successfully
Simple to book, great price and the motivation and communication was great
Tried to book an emergency flight back home, all other options were un-affordable
But luckily i remembered to check edreams,
I can say goodby to my life long friend now thank u so much
Booking simple and so far so good. App seems simple to navigate.
Fast booking, many traveling options, no hidden costs :) cheap Baggage options
I will never use eDreams service as eDreams charge Fee on my credit Card without approval from me. That is really no ethic company
Dear Enoch,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Excellent,, happy to book with you again, in the future, thank you,,
Trouble free booking experience. Price and process easy were great. Pleased with service
Adding bags was way more expensive than the airline's website
Dear Alexander,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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Business History
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Angus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care