Overview
eDreams has a rating of 4.1 stars from 11,145 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
I booked with Edreams, they clearly said that the ticket was fully refundable if canceled within 24 hrs. They then came up with excuses of no refundable fees. They even charged me for luggage, when the airline includes luggage in ticket price, which is lower than one charged by Edreams. Customer service, even if you call a number in Florida, is outsourced to India, with representatives quarreling about you legit requests. Worst experience ever! I never had these issues by cancelling a reservation within 24hrs of booking. I spent 1hr 15mins on the phone for nothing.
It was easy to navigate the flight reservations and was very thorough in explaining things.
I got my confirmation straight and i am very satisfied with your services.
Bless you.
Comfortable and great stewardesses great leg room booking my next flight
I called to cancel a free trial and was told their 'system was broken' and to call back in two days. This seemed like a deliberate tactic to make me forget, leading to being charged the annual fee. When I called back two days later, they made the process nearly impossible. I explained I had only 10 minutes to sort it out, but the representative insisted it couldn't be done in that time and suggested I call back later. When I said I'd wait as long as necessary, she still urged me to call back, claiming it would take ages. I held firm, and, surprisingly, the cancellation process was completed in just two minutes. This made it clear she was intentionally lying, likely counting on customers forgetting to follow up and getting charged instead. Criminal behaviour.
Dear Lewis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Suggested from Skyscanner, hoping to get advantage from e-dreams prime status
I easily arranged everything I was looking for on eDreams. The process is simple and intuitive.
All praise.
Went really well throughout the process.
Good price, lots of options quick and easy booking.
All is good, thank you very much for the service. Have a nice day.
I though the booking process would never end - charge for this, charge for that, charge for the other...
In addition, I now have to cancel my subscription.
Dear Angus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's quite a new experience for me but,I am very satisfied with edreams so far.
As a prime member making reservations is as easy as it gets. I really recommend it to everyone.
Good but should include more details about terminal number
Very productive and fact with selecting the affordable price
The experience so far is good. It was cheap and efficient. I hope it will be completed successfully
Simple to book, great price and the motivation and communication was great
Tried to book an emergency flight back home, all other options were un-affordable
But luckily i remembered to check edreams,
I can say goodby to my life long friend now thank u so much
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fabio,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team