Overview
eDreams has a rating of 4.1 stars from 11,137 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
Definitely worth signing up to. I've made loads of savings already.
I will keep booking my flights with this company I tell friends and family about this
I booked two tickets for my friends to spend the New Year's Eve together but I had a bad accident at the 10 December 24 and I tried to change their booking which I had a assurance to change the tickets and they were not allowed to change and I lost all the money
It was easy to book with you, there isn't too much to answer, though I think you can put the choice of seats section I only realized after that's I didn't do that part.
Great customer service and excellent service 👏always best prices
All good, punctual and correct! I was informed about all important things via my e-mail.
While it is encouraging that the eDreams service finds and offers optimal travel planning options according to convenience and price, the possibility for the customer to participate more interactively in the formulation of the offers is lacking. It would be great if the destination and return packages could be made available for the user to create more suitable options. The possibility to schedule a longer stopover at a connecting airport is also lacking.
It was also frustrating to have a rather large number of steps to get to the final payment, which was also a very significant increase compared to the price shown at the beginning.
Even after receiving an e-mail confirmation of booking and payment of the price, it is still unclear whether and how additional check-in for the scheduled flight will be required.
Dear Rimantas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Cheap price, got roped into prime plus which I now can't get out of so be careful of that
Dear Sinead,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I had two queries with Edream.
The first was a cancelled flight; no money back after 4 months of cooperating with the airline. I was paid by the airline.
Second: charging subscription, to which I do not subscribe; no communication referred from them email, phone, etc. Finally, I reported them to my bank as a scam that they really are.
AVOID THEM AT ALL COSTS. SCAMERS
I want to cancel my Prime account but I have no way to contact you except by phone and calls cost a lot of money.
Dear Shimon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Satisfied with the service and speed of the process getting my reservation
Your site was user-friendly and I know I saved money. I will use it again.
Helpful, though offering some extra charges if you want a priority, refund etc services
Friendly user experience easy to follow plus the prime discount was a good advantage
I booked with Edreams, they clearly said that the ticket was fully refundable if canceled within 24 hrs. They then came up with excuses of no refundable fees. They even charged me for luggage, when the airline includes luggage in ticket price, which is lower than one charged by Edreams. Customer service, even if you call a number in Florida, is outsourced to India, with representatives quarreling about you legit requests. Worst experience ever! I never had these issues by cancelling a reservation within 24hrs of booking. I spent 1hr 15mins on the phone for nothing.
Dear Fabio,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
It was easy to navigate the flight reservations and was very thorough in explaining things.
I got my confirmation straight and i am very satisfied with your services.
Bless you.
Comfortable and great stewardesses great leg room booking my next flight
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care