Overview
eDreams has a rating of 4.1 stars from 11,133 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, flight ticket and next time. eDreams ranks 1st among Travel Deals sites.
My husband and I were flying out at 6:30 on 1/9/2025. I received a text a little after 5pm on Wednesday 1/8/2025 stating that our flight was cancelled due to weather. I understand why the flight was cancelled, and the cancellation stated we could get a refund. I have yet to receive our refund.
Smooth, it was all good i like it yes yes ans it was good price b
I am using dreams years and I have one very bad experience with you
First time booking a flight through eDreams and so far: very impressed. Great service and communication and some of the lowest fares I could find. Hope to make eDreams a habit.
Booking the ticket was easy and quick. No isdues so far jyst hope the airline doesn't cancel or change time or date of ny ticket
Eventual price was much higher than originally advertised.
Been bombarded with daily emails since I made this booking. As this is now January and the booking is for June, how long is this going to go on for. Please stop.
Dear Margaret,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Rather quick but prices changes also very quickly for the same flights
N/A. The service was good and not difficult to navigate at all
I was attracted by the number of flight options and fares offered. But it was impossible to enter standard features such as frequent flier numbers. After making booking and receiving an email confirming my flight, I received a subsequent email from eDreams requesting a call to confirm my reservation. I eventually had to call Air Canada reservations which
Turned out to be very helpful in reviewing my booking and providing additional information on my flight.
Dear Keith,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have been looking for the ticket on many websites, but this one has a very simple application form and a good price.
Good service with good price when I travel by booking eDreams booking
It was efficient and very helping, l wanted to travel same day and the price was very fair.
Thanks very much e dreams 🙏 finally I am traveling to the UK
Very helpful information for all kinds of services about travel
Good site with very good working relations.
The process was well and very efficient.
Definitely worth signing up to. I've made loads of savings already.
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Megan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care