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eDreamsReviews 12,824

4.1

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From the business

HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.


edreams.com
Founded in 1999
Madrid, Madrid, Spain
+538
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eDreams Reviews Summary

The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Ecuador
1 review
0 helpful votes
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Recibí la factura y el ticket aéreo de mi pasaje de retorno más no recibí el ticket ni la factura del pasaje de ida!

Date of experience: September 30, 2025
John T. eDreams Rep
3 days ago

Estimado Jose:

Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.

La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.

Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.

En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.

Agradecemos su paciencia y comprensión durante este tiempo.

Atentamente,
John
Equipo de Atención al Cliente

Germany
1 review
0 helpful votes
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Booking
October 7, 2025

It's bit tricky while adding baggage u have to add it separately for each flight if you have a connection other than that everything is smooth

Date of experience: September 27, 2025
John T. eDreams Rep
7 days ago

Dear Roaa,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Spain
1 review
0 helpful votes
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Booking confusion.
October 6, 2025

Found the experience rather confusing. Was asked to complete the missing details for check in but could not find any links to complete this request. We have since found out that we cannot check in until 15 days before our flight.

Date of experience: September 18, 2025
John T. eDreams Rep
1 week ago

Dear Michael,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

NL
1 review
0 helpful votes
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Please see title. Deliberately vague and confusion online booking and payment system designed to trick people into double booking and payment.

Date of experience: September 22, 2025
John T. eDreams Rep
1 week ago

Dear M. Y,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Germany
1 review
0 helpful votes
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Fine
October 4, 2025

This app is okay, but they don't provide separate Itinerary for two passengers, so it's two passengers in one page itinerary.

Date of experience: September 24, 2025
Ireland
1 review
0 helpful votes
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.
October 4, 2025

...

Date of experience: September 24, 2025
Ireland
1 review
0 helpful votes
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Online booking
October 3, 2025

Identification: Options are passport or identification number. I used identification number. Then you are obliged to enter an expiry date. Identification card doesn't have an expiry date. Too many additional options. I just want to fly to destination and back.

Date of experience: September 24, 2025
Florida
1 review
0 helpful votes
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Very helpful
October 3, 2025

My husband was trying to book a flight for me but the system kept rejecting my information. The rep walked us through making the booking.

Date of experience: September 23, 2025
Argentina
1 review
0 helpful votes
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Vuelo brasil
October 3, 2025

Todo muy bien, ya tengo la confirmacion de mis pasajes

Date of experience: September 23, 2025
Israel
1 review
0 helpful votes
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Complaint about eDreams Prime Membership
On September 19,2025, I was unexpectedly charged $69.99 for a one-year eDreams Prime membership (valid until September 19,2026). I immediately called the same day to cancel, as I did not recall agreeing to this subscription and did not want the membership. Despite contacting them within hours of the charge, eDreams refused to cancel or refund me.
I followed their instructions and sent multiple emails requesting cancellation. Their replies were consistent refusals. They admitted the charge was made, without any advance notification, yet still insist I am locked into a full year even though I have not used — and do not plan to use — any of their services.
In short: I never knowingly agreed to this membership, I did not authorize this renewal, and eDreams is refusing to cancel despite my immediate objection. I feel deceived and unfairly charged.
Warning to others: Be very careful with eDreams memberships.

Date of experience: September 19, 2025
John T. eDreams Rep
2 weeks ago

Dear Russel,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

Turkiye
1 review
0 helpful votes
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Unsatisfied
October 2, 2025

The date on the ticket was not clear when I got to the airport I was told it had been the day before I requested a refund and was denied I had to purchase new tickets at the airport at triple the price Customer service is non existent

Date of experience: September 23, 2025
John T. eDreams Rep
2 weeks ago

Dear William,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

GB
1 review
0 helpful votes
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First time experience
October 2, 2025

Easy to book, found ticket only here, on eDreams. Very exited about the flight. Flying Largest Long-range Twin-engine Jetliner, The Boeing 777-300ER.

Date of experience: September 22, 2025
Tonga
1 review
0 helpful votes
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Best travel route website!
October 2, 2025

I was on a few different search engines and they all had the same routes i. E. relied on budget carriers which is ok but rarely includes baggage allowance. Edreams offered it all, flights with baggage allowance and was still cheaper than the rest!

Date of experience: September 19, 2025
GB
1 review
0 helpful votes
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Checking in
October 2, 2025

My husband and I have not been put in seays on the plane together, as we arr both nervous flyers it is upsetting

Date of experience: September 22, 2025
Belgium
1 review
0 helpful votes
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Warning scam fraud
October 2, 2025

Warning: eDreams charged me €100 extra for a so-called "Prime/VIP membership" when booking a flight.
I never requested or accepted this, yet they refuse to refund me, claiming I am "too late". This is misleading and dishonest practice.
Travelers: beware of this scam.
#edreams #fraud #consumerrights

Date of experience: August 4, 2025
John T. eDreams Rep
2 weeks ago

Dear Nordin,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care Team

California
1 review
0 helpful votes
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Easy booking, friendly service and agile communication. Great pre-trip experience!

Date of experience: September 22, 2025
Belgium
1 review
0 helpful votes
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Smooth first booking experience!
October 2, 2025

My first time booking with eDreams and I'm really impressed — the process was simple, transparent, and everything went smoothly from start to finish. Prices were clear, confirmation was instant, and I felt reassured throughout. Definitely looking forward to booking my future trips here again!

Date of experience: September 22, 2025
Texas
1 review
0 helpful votes
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Who is edreams?
October 1, 2025

We have made many reservations online gir our time in EU. I am sorry but do mot kniw eho edreams is.

Date of experience: September 21, 2025
New York
1 review
0 helpful votes
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Excellent site!
October 1, 2025

I have booked trips with EDreams the past 2 years, this being my 3rd time! They have the best customer service and the best prices!

Date of experience: September 21, 2025
Belgium
1 review
0 helpful votes
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Flight reservation
October 1, 2025

I could find the flights I was looking for, no problem up to now.

Date of experience: September 21, 2025