From the business
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Perfect app for choosing best flights and cheapest prices.
Easy to book flights and clarify what luggage allowance is. The fact that eDreams will check you in and send you your boarding card is really helpful
I don't know to explain, just be patient and look for the best offer. Everything went well, no problems so far. I hope it will stay like that.
Was easy to find, however the airline charged me more money after 24 hrs.
Very good and clear information easy to follow with excellent customer support
Thank you! It was super easy and efficient to find a flight at a great deal!
£56 for return flights to Tenerife. What an absolute bargain. Very easy to book
The experience was pleasant. I was able to save more money than through other platforms.
Very good all, now but travel waiting. Then will see. Hopefully all will be fine.
It's very good, fast, clear, easy, Clear and fast processing
I haven't received that booking! I double booked flights and Ryanair have sorted out second booking! Where is that booking!
5* service that I highly recommend, easy to find an excellent offer to fly
It's good and secure and reliable my friends usually use this same dreams app
Is the best choice I ever made And the app make me to travel more
I book a flight with no problems, like this application. It's understandable and good.
No problems other than the airline sent me an email stating that my payment didn't process to call and confirm. When I called they stated my payment had been processed and the sent me a follow up email. Make sure to check your email after as I almost didn't and it wouldn't have been good being stuck in Texas.
Dear Michele,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team