eDreamsReviews 11,931

I tried to book on E Dreams for first time as they showed a very attractive price for the itinerary i wanted. I went through the whole process of inputting information and when i get to the final screen and input my credit card data, the price suddenly went up by 15% (100 usd for this ticket). They add admin fees but only at the end to try to fool you. Ii almost hit the purchase button (which i imagine others do who dont see the price has changed) but luckily saw it and cancelled. Then i just booked on Orbitz who are totally transparent. Shame on E Dreams. Never again

I cannot emphasize avoiding Edreams enough. I made the rookie mistake of NOT checking their online ratings and reviews before using the site to purchase flights. A simple internet search will give you a roomful of examples on why they are a VERY BAD company. A big mistake on my part.

I booked a flight, flying from major one Asian city to another. On their webpage I purposely added checked-in baggage to the flight, as I knew I would need it. It was pre-paid. The confirmation page clearly said that I had one check-in baggage included in my flight. I then paid and confirmed my flight.

When Edreams sent me the email confirmation, to my horror there was no checked-bag with my flight. The flight was also booked through another third party agency, not Edreams itself. I immediately sent Edreams customer care an email, with proof that I indeed had bought a checked bag, and asked them to honor this. No response from Edreams for over a month despite several attempts to contact them. No response by email, nor their hotline. When I emailed again, someone finally got back to me, only to say they can't help. There's nothing they can do. No reason given.

Finally, when it came to take my flight, it indeed didn't have checked baggage. I tried to tell the airline that I had already paid for baggage via Edreams. The airline said that because Edreams is an agency, I'd have to claim through Edreams (which I highly doubt I'd be able to! Can't even get a hold of them!). To board the flight I had to pay again, for checked baggage that I already paid when buying the ticket online via Edreams.

Edreams
- has no customer service
- has no system of compensating the client should something go wrong
- asks for too much unnecessary personal information when booking flight (you really only need full legal name as on travel doc, plus nationality)
- forwards your personal info to third parties that you had no idea would be involved in the transaction
- does not honor pre-paid checked baggage.

Well, at least I was able to fly. Others who have used edreams have found themselves not being on the flight list, despite paying full price for the ticket, thus not even being able to fly on the day. Another common tactic Edreams uses is to say that they weren't able to process your credit card, yet charge you for the credit booking fee. Check any reputable site review company and you will find many such disgruntled consumers.

AVOID at all costs. Buyer warned. Use at your own risk.

I booked Singapore airline flights to Australia via edreams website and paid them £35 for doing this. I declined to pay extra for flight updates as I thought I could monitor this and did so.
The flight did change by just 5 mins, and S. A said tickets would need to be re-issued.
When I tried to do this on edreams site, they stated that I had no booking with them, so I was unable to do anything.
I emailed them to ask why? And was told to ring their premium line no at £1.34/ minute to find and adjust my flights or I could lose them altogether.
So I rang and waited 20 mins, on answering finally they 'found' my booking but could not re-issue and passed me on to someone else who never answered
And finally cut me off.
This cost me £34 on a landline.
I finally contacted their site again by email and tickets were finally issued and confirmed.
When I complained through their complaints procedures, none of my points were addressed they just said they hoped I would book with them again.!
DO NOT USE THIS COMPANY.
Trip Advisor also warns that Opodo, GO Voyages and Travellink & co are all owned by the same company and have very many complaints against them.