About the Business
HelpCentre & Chat: https://www.edreams.com/travel/support-area/ Sign up for Prime deals: https://www.edreams.com/prime/ eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Bilete cu la super preț. Recomand din tot sufletul eDreams🥰🥰🥰🥰🥰🥰
Easy to navigate, gave me the best prices. But there were too many pop ups.
Easy, affordable and quick …………………………………………………………………….
Good experience booking here. And the price is affordable. And i received a few minutes of my booking ticket and everything. Thank you very much
Super easy to schedule; happy with pricing and availability of flights
Everything fine. I have found right price for flight in July 2025. Two companies provided flight to London and from London
Facil para la búsqueda y reserva, solo que mo deja cambiar tramos
It was really easy to book and am very happy with the service. I have even become a prime member and you get a good deal on flights
Straight forward booking procedure great.
Trip confirmation all good.
I did Not received. My flight schedule yet. Please send to me as soon as possible.
Dear Henricus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Absolutely brilliant. Good price 3 star hotel in Manchester. Much cheaper than booking with anyone else.
My plans changed last minute and I needed a room. I knew I was looking for a deal so looked at eDream. I was nor disappointed. Great room, great rate and a fast process.
So far so good 👍 very happy looking forward to our trip just me and my son both first time flyers
I had a partial booking decline, but customer service helped to resolve and fix the issue, ending up with flight confirmation.
I've been using edreams for years now and I've never had a problem with it the booking was always easy, the options clear and I've had all the necessary details. Even when I needed to change something the staff was always friendly and there to help. Would definetely recommend
Journey is nice, very happy to have EDreams that can help me to book hotels and flights all around the world
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sofia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team