About the Business
HelpCentre & Chat: https://www.edreams.com/travel/support-area/ Sign up for Prime deals: https://www.edreams.com/prime/ eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
I booked Singapore airline flights to Australia via edreams website and paid them £35 for doing this. I declined to pay extra for flight updates as I thought I could monitor this and did so.
The flight did change by just 5 mins, and S. A said tickets would need to be re-issued.
When I tried to do this on edreams site, they stated that I had no booking with them, so I was unable to do anything.
I emailed them to ask why? And was told to ring their premium line no at £1.34/ minute to find and adjust my flights or I could lose them altogether.
So I rang and waited 20 mins, on answering finally they 'found' my booking but could not re-issue and passed me on to someone else who never answered
And finally cut me off.
This cost me £34 on a landline.
I finally contacted their site again by email and tickets were finally issued and confirmed.
When I complained through their complaints procedures, none of my points were addressed they just said they hoped I would book with them again.!
DO NOT USE THIS COMPANY.
Trip Advisor also warns that Opodo, GO Voyages and Travellink & co are all owned by the same company and have very many complaints against them.
So easy, so qool and so cheap (sometimes) to use it, find many times tickets where I can't find elsewhere
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear RobertB B.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service