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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Apart from having to identify with Ryan Air due to eDreams not being a registered third party with them... the booking process was simple and smoothe.
Received booking confirmation and link to input travel info in a timely manner.
My flight was delayed and I was aware of this 30 minutes or so prior to receiving the delay notification.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am happy with information I received from your company.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
A great apps, and everyone should be searching Flights with Edreams, this is where you should find a cheapest flight.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Searching online with dreams is very helpful and there are a discount for every ticket.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booking a flight at a good price was made easy. I am 81 years old and not too tech savvy so thank you for sorting this out for me.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Easy to book my flight through this company. A good price offered.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a Smooth and easy booking experience, and I always enjoy travelling with edreams.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
At first a little hard to get going then I got more confident like I said so far good
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Almost made me loose my flight. First all ok and I'm on holidays and after I get and email that didn't go and that I might have to go to my bank to free the money. First time booking on eDreams and first time this ever happened. Then you send on the email a discount code because of the trouble that doesn't work. Never again
So booking the flight was no problem. I am use to booking all inclusive holiday. So when i just needed a flight i was shocked to discover not only has the process changed, but all the add ons. So here's a question- when did planes start charging people for the seat? Surely when you book your flight the price paid includes your seat, except if you want a premium seat you pay extra. ( me no like it)
I have bad experience with this company!
Lousy service!
I don`t trust this company.
Best to stay away!
The reference number for my flight is wrong causing me lots of problems and anger!
Wonderful experience easy to use and up to date updates keep it up
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was easy, straight forward and clear I continue using this site and i will encourage my friends to follw me
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The booking was really easy and quick. The price was reasonable, what I expected. Overall I'm happy and thank you.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The booking was very easy to make. Simple straightforward to follow and use
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I cannot imagine my life without edreams! I literally went to so many places paying less then £40/60 each time! Even less than 20£ sometimes and I think that for travelers like me this is something Fabulous! 100% 5 stars and if I could give more than that I would rate edreams with more!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team