eDreamsReviews 13,507

Hie,your service is great and ur flights are affordable, can you please include terminals in confirmation ticket, I think it's critical to know all the terminals that I will use in my journey, thanks

Good service. Only thing they need to improve is the chatt service. Its keep on going back to start. Its automated but not good enough.

Easy to use site. Found the best flight times and price.

Smooth transaction and very cheap prices easy to use web site

I booked two flight tickets, it was fast and easy. Good price.

Great service nd good price very quick I like e dream service

I have little experience in flying:A flying experience allows you to embrace your adventurous spirit and fulfill your childhood dreams of becoming a pilot. Whether you're a seasoned aviation enthusiast or someone who's always been curious about flying, this is your chance to take control and experience the thrill firsthand.

Excellent service was provided. Thanks a lot for your help.

I initially contacted Edreams for a family trip of 9 in February. At the time, we did not have passport information for one of our family members. After providing all information (birth dates, passport numbers, etc.) I noticed the information under my account was incorrect - all the birthdates were one day off. The next week, there were only 7 seats assigned instead of 8 for the trip home. Each time I contacted Edreams, I spent at least an hour on the phone telling the Customer service rep all of the information that needed to be corrected and they assured me it would be. I did that a total of 8 times - every few weeks contacting Edreams and being told that they "contacted the airline". Then a week later I would get a message that they were not able to "reach" the airline. I called the airline and was told I had to go through EDreams as they made the reservations, and that they respond within 48 hours of any requests. It was back and forth until I begged the airline to fix the missing seat issue which they charged me a fee for.
The trip was in August and as of July we still had middle name issue - I submitted all the requested documents to Edreams and again, only got same answer they were unable to reach the airline.
When it came time for check in, all of the birthdates were still wrong on Edreams site, one middle name was incorrect and nothing was corrected. The app did not work either.
Finally 2 days before leaving we contacted the airline directly and again begged them to help as Edreams was useless in helping. The airline (SATA) was very good and fixed the issues for us - again, at a fee.
It was extremely frustrating constantly calling and emailing EDREAMS and getting absolutely no results.
The stress it caused and the time I spent online trying to get things sorted out was not worth the minor difference in price. As a result, I ended up paying more for things to be fixed that should have been corrected 6 months prior.
Never would I recommend Edreams to anyone.

The booking I did was so simple to manage and the payment done.

Quick and easy booking with eDreams online wonderful

Hard to contact with real person. Every time I pressed Manage my booking and after pressed change name or change flight, all I saw UPS thi page isn't working. It's my first time using Edreams also.