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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I booked a flexible ticket with this agency, thinking that I would be able to change my flight easily if I needed to. However, when I tried to do that, they gave me a lot of problems and charged me way more than they promised. They never gave me my money back or tried to help me. I talked with many agents by phone and chat, but they were all rude and unprofessional. They lied to me and wasted my time. This is the worst booking agency I have ever dealt with. Do not book with them, they are a scam. They do not care about their customers at all. They only care about taking your money and giving you nothing in return. Stay away from them!
My bag was lost coming into Dublin, recovered mid morning Sept 12 late. Causing me to miss my second flight.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I searched with eDreams for my flight back to Australia and can recomend them to anyone looking for a holiday or booking flyghts.I´m happy with the fast service they provided for my request.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good service and fast reply. Convenient and efficient
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Hi, we arrived at the airport and I encountered a phenomenon that I have not encountered until now. I fly a lot, I got to the check-in position, they asked me to pay for a suitcase for the plane, that's fine, after that they also asked me to pay for carry-on, which is already included in the ticket! I want you to address this matter urgently!
Great efficient and easy booking and journey successful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Bought tickets via eDreams for flights on SriwijayaAir
The airline canceled the flights.
EDreams unable to get refund from the airline, despite eDreams claim to fight for refunds
They now are asking me to fight for a refund. This is as simple as it gets...yet eDeams have given up.
It seems the airlines that they deal with consider eDreams a loke
I have booked a ticket from Casablanca airport from you on Airfrance, you have not sent me the ticket confirmation since the day I have booked, you have left me lost there fighting for ticket to fly due to the earthquake that happened in Morocco.
I do know you already have bad reviews but on occasions like this, do not take the money if you are not able to supply me with a ticket.
It's so perfect and very convenience for those who are travelling
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was convenient without any difficulty when following the step of booking for the ticket to London especially with British Airways.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
För nuvarande är lätt och snabb att boka. Jaghoppas kommer inga ändringar sedan.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy process but was a little surprised to have to pay extra for all seats in the booking
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I didn't have any problems with the ticket auntil now, my trip is in two months, I hope will be the same
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good service. Easy to use and straightforward. Got the flight I wanted so all is good
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Super lako brzo jednostvano neverovatna cena. Potvrda je stigla jako brzo te nisam morao dugo da cekam
Apart from having to identify with Ryan Air due to eDreams not being a registered third party with them... the booking process was simple and smoothe.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Received booking confirmation and link to input travel info in a timely manner.
My flight was delayed and I was aware of this 30 minutes or so prior to receiving the delay notification.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team